Total 2 job vacancies by Manthra Software Services Pte. Ltd.

Job Details:

• Role: Salesforce Service Manager
• Total Experience: 10+ Years
• Relevant Experience: 10+ Years
• BGV/Compliance: EP / Citizen / PR
• Location: Singapore On Site
• Work Mode: 5 days' Work from Office
• Budget: (Open to Market )

KeyResponsibilities

1.Technical Service Ownership

·      Own end-to-end SalesforceService Cloud platform for customer service operations

·      Ensure high availability,performance, and scalability for high-volume telco workloads

·      Lead incident, problem, andchange management with root cause analysis (RCA)

·      Define and enforce SLA/SLO/SLImetrics

2.Solution Architecture & Design

·      Define and govern Salesforcearchitecture aligned with enterprise standards

·      Design scalable solutions for:

·      Case management &omnichannel routing

·      Complaint & escalationhandling

·      Service request lifecycle

·      Review and approve solutiondesign, technical specifications, and code quality

·      Ensure best practices in datamodel design, security, and performance optimization

3.Integration with Telco Ecosystem (BSS/OSS)

·      Lead integration betweenSalesforce and telco systems:

·      Billing & chargingplatforms

·      Order Management Systems (OMS)

·      CRM/CDP systems

·      Network provisioning &assurance systems

·      Define integration patterns:

·      Real-time APIs (REST/SOAP)

·      Event-driven architecture(streaming, queues)

·      Batch/data synchronization

·      Ensure data consistency,latency optimization, and fault tolerance
DevOps& Release Management

·      Establish and manage CI/CDpipelines for Salesforce deployments

·      Oversee version control,environment strategy, and release governance

·      Ensure automated testing, codereview, and deployment quality

Drive adoption of DevOps best practices

Responsibilities & Activities:

• Design, develop, and implement solutions using ServiceNow AI platform capabilities.

• Collaborate with multi-functional teams to gather and understand business requirements.

• Customize and configure ServiceNow applications based on business needs.

• Develop and maintain ServiceNow workflows, forms, scripts, and reports.

• Provide technical expertise and support for ServiceNow implementations.

Experience & Competency:

• 5+ years of experience working with the ServiceNow platform,

• ServiceNow App Engine Developer with experience in designing and building low-code/no-code applications on the ServiceNow platform.
• The role involves developing workflows, forms, and integrations using App Engine Studio,Flow Designer, and ServiceNow scripting.

• Candidate should have strongunderstanding of ServiceNow platform capabilities, data models, and automation.
• Experience in application development, testing, and deployment on ServiceNowApp Engine is preferred.