We are looking for a highly responsible, hands-on, and fast-moving Operation Executive to support the management team during the pre-opening and launch period of our new venue, PlayOn.

This role is ideal for someone who is execution-driven, flexible, and able to assist with a wide range of tasks assigned by management. The candidate will play an important role in ensuring the outlet is well-prepared before opening and that daily operations run smoothly during the high-traffic launch period.

Key Responsibilities:

• Assist management in all operational matters during the pre-opening and opening phase
• Support the setup and preparation of the venue before opening, including coordination of supplies, equipment, signage, uniforms, and operational materials
• Follow up closely on tasks assigned by management and ensure timely execution
• Coordinate with contractors, suppliers, mall management, and internal team members when required
• Assist in recruitment support, staff onboarding, training coordination, and manpower arrangement
• Help prepare SOPs, checklists, reporting templates, and operational documents
• Monitor opening readiness, identify issues on-site, and escalate or solve them quickly
• Support crowd control, customer flow, queue management, and service coordination during peak periods
• Assist in handling customer enquiries, complaints, and on-ground operational issues
• Ensure the venue is clean, safe, well-organized, and fully operational at all times
• Help coordinate opening promotions, events, school visits, parties, or special activities if required
• Track stock usage and assist with inventory replenishment and ordering
• Provide strong day-to-day execution support to management and take on ad hoc duties as assigned

Requirements:

• Diploma or Degree in Business, Operations, Hospitality, Retail, or related field
• 1–3 years of working experience in operations, retail, hospitality, events, entertainment, or related industries
• Strong execution ability and able to get things done efficiently
• Highly organized, responsible, and detail-oriented
• Able to work under pressure in a fast-paced opening environment
• Willing to handle ad hoc tasks and support management directly
• Good communication and coordination skills
• Comfortable being on the ground and solving real-time issues
• Able to work weekends, public holidays, and long hours during critical opening periods when required
• Proficient in Microsoft Office and basic reporting

Preferred Profile:

• Experience in pre-opening support, outlet setup, event operations, retail launch, indoor playground, attraction, or family entertainment operations
• Someone proactive, resourceful, and able to adapt quickly to changing priorities
• Strong sense of urgency and ownership

What We Are Looking For:
We are looking for someone who is not just doing routine operations, but someone who can support the boss / management team closely, help execute instructions quickly, and be reliable during the most critical period of the business.

About PLAYON

PLAYON is a new-generation indoor entertainment and active play destination designed for families, kids, teens, and young adults. We are building a vibrant, energetic, and experience-driven venue that combines fun, movement, and memorable customer experiences. We are looking for a hands-on and responsible Store Manager to lead the daily operations of the outlet and manage the ground team on site.

Job Summary

The Store Manager is an on-site, hands-on role responsible for the daily operations, team management, customer service standards, safety, cleanliness, and overall performance of the outlet. This person will lead by example, ensure smooth operations during opening and closing, and drive revenue while maintaining high service standards.

Key Responsibilities

• Oversee the day-to-day operations of the outlet and ensure smooth running of all activities
• Lead, supervise, and manage the outlet team, including duty roster planning, attendance monitoring, and daily deployment
• Ensure high standards of customer service and handle customer feedback or complaints professionally
• Maintain cleanliness, safety, presentation, and operational readiness of the outlet at all times
• Monitor ticketing, admissions, retail sales, party bookings, and other revenue-related activities
• Ensure all staff follow company SOPs, safety rules, and service standards
• Conduct on-site briefing, training, and performance coaching for staff
• Manage opening and closing procedures, cash handling, and daily reporting
• Monitor stock levels for operational supplies, retail items, and other outlet needs
• Coordinate with maintenance, suppliers, mall management, and internal departments when required
• Support marketing campaigns, festive events, school holiday activities, and promotional launches at outlet level
• Track outlet performance and assist management in improving sales, efficiency, and customer satisfaction

Requirements

• Minimum Diploma qualification; Degree is an advantage
• At least 3–5 years of experience in outlet operations, retail, F&B, attractions, playgrounds, entertainment, or related service industry
• Prior experience in a supervisory or managerial role is preferred
• Strong leadership and team management skills
• Hands-on, responsible, and able to solve problems on the ground efficiently
• Good communication and interpersonal skills
• Able to work in a fast-paced environment, including weekends and public holidays
• Familiar with daily operations reporting, scheduling, service recovery, and staff supervision
• Comfortable managing customer-facing operations and handling peak crowd situations
• Basic knowledge of Microsoft Office or Google Sheets/Docs is preferred

Preferred Experience

• Experience in indoor playgrounds, family entertainment centres, activity venues, attractions, theme parks, or hospitality-related operations
• Experience handling front-line teams, shift planning, and outlet KPI performance
• Strong awareness of operational safety, cleanliness, and customer experience

What We Are Looking For

We are looking for a dependable and mature Store Manager who is willing to be physically present on site, lead the team from the front, and take ownership of the outlet’s daily performance. This is not a desk-bound HQ role. It is a hands-on outlet leadership role that requires strong execution, discipline, and people management.

About PLAYON

PLAYON is a new-generation indoor entertainment and active play destination designed for families, kids, teens, and young adults. We focus on fun, energy, community engagement, and memorable customer experiences. We are looking for a hands-on and creative Marketing Executive to help build brand awareness, drive footfall, and support sales growth before and after opening.

Job Responsibilities

• Plan and execute online and offline marketing campaigns to drive brand awareness and customer traffic
• Manage PLAYON’s social media platforms, including content planning, posting, community engagement, and performance tracking
• Coordinate with designers, photographers, videographers, influencers, and external vendors for marketing materials and campaign execution
• Support opening campaigns, festive promotions, school holiday campaigns, and membership or package promotions
• Work closely with operations team to ensure marketing activities are aligned with outlet promotions and customer experience
• Assist in creating promotional materials such as posters, videos, captions, brochures, and in-store marketing collaterals
• Liaise with malls, media partners, KOLs, and event partners for joint promotions and collaborations
• Track campaign performance, prepare reports, and suggest improvements based on results
• Conduct market research on competitors, trends, and customer preferences
• Support event planning, brand activation, and on-ground marketing activities

Requirements

• Diploma or Degree in Marketing, Business, Communications, or related field
• 1–3 years of marketing experience, preferably in retail, F&B, family entertainment, attractions, playgrounds, events, or lifestyle brands
• Strong understanding of social media marketing and content creation
• Able to write clear and engaging marketing copy
• Familiar with Canva, CapCut, Meta platforms, and basic digital marketing tools
• Comfortable working in a fast-paced, hands-on environment
• Good coordination and communication skills
• Creative, proactive, and result-oriented
• Able to work independently and manage multiple projects at the same time
• Experience with opening campaigns, influencer marketing, or event marketing is a plus

Preferred Profile

• Experience in children’s playgrounds, family entertainment centres, theme parks, attractions, or lifestyle venues
• Good sense of branding, promotions, and customer engagement
• Comfortable visiting the outlet, filming content, and supporting activation events on site

Job Summary

We are looking for a responsible, service-oriented, and hands-on Front Desk & Customer Service Supervisor (shop manager)to manage the daily front desk operations and overall customer service standards of the venue. This role is responsible for reception, ticketing, cashiering, membership handling, customer enquiries, complaint resolution, team coordination, and ensuring a smooth and positive guest experience from arrival to departure.

Key Responsibilities

• Oversee daily front desk operations, including guest check-in, ticketing, cashiering, waiver verification, and membership registration.
• Handle customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
• Supervise front desk and customer-facing staff to ensure service standards are consistently maintained.
• Coordinate guest flow during peak periods and ensure smooth admission processes.
• Support membership sales, package promotions, renewals, and customer retention efforts.
• Maintain accurate daily reports, cashier closing, attendance records, and handover notes.
• Ensure the front desk area is well-organized, presentable, and fully equipped at all times.
• Assist with group bookings, birthday parties, school visits, events, and special customer arrangements.
• Work closely with operations and floor staff to resolve on-site service issues effectively.
• Train, guide, and monitor staff on customer service procedures, greeting standards, and complaint handling.

Job Requirements

• Minimum 5 years of experience in front desk, customer service, reception, cashiering, or retail/service operations.
• At least 3 year of supervisory or team-leading experience is preferred.
• Experience in one of the following industries will be an advantage:indoor playgroundfamily entertainment centresports or activity venuehospitalityretaileducation / enrichment centrefitness or membership-based business
• Strong communication and interpersonal skills, with a friendly and professional attitude.
• Able to handle customer complaints calmly, confidently, and with good judgment.
• Strong sense of responsibility, service mindset, and ability to work in a fast-paced environment.
• Able to manage guest flow, queue situations, and front-of-house pressure during weekends and peak hours.
• Familiar with cashiering, POS systems, booking systems, or membership systems.
• Basic computer skills, including Excel, email, and reporting.
• Able to work shifts, weekends, and public holidays.
• Good spoken English required; ability to speak Chinese or other local languages is an advantage.

Preferred Profile

• Hands-on and proactive, not afraid to solve problems on the spot
• Strong in both operations and customer service
• Good at handling families, children-related environments, and high-traffic venues
• Able to train junior staff and maintain discipline and service consistency
• Positive attitude, emotionally stable, and presentable

About the Role

We are looking for a dynamic, commercially driven, and hands-on Business Development & Growth Manager to support the growth of our venue business. This role is responsible for driving revenue, building strategic partnerships, expanding new business channels, and increasing customer acquisition, conversion, and repeat visits.

The ideal candidate should have strong experience in theme parks, amusement attractions, family entertainment centres, indoor playgrounds, sports entertainment venues, or similar location-based entertainment businesses. We are looking for someone who understands both business development and growth execution, and who can turn ideas into measurable results.

Key Responsibilities

• Identify and develop new business opportunities to drive revenue growth
• Build and maintain strong relationships with schools, corporate clients, event organisers, tourism partners, landlords, and strategic partners
• Develop and secure partnerships, group sales, corporate bookings, school visits, birthday packages, and other bulk sales opportunities
• Plan and execute growth initiatives to improve customer acquisition, conversion, retention, and repeat visits
• Work closely with marketing and operations teams to launch campaigns, promotions, and partnership activities that drive footfall and sales
• Analyse market trends, customer behaviour, competitor activity, and local business opportunities
• Develop proposals, presentations, partnership plans, and commercial pitches
• Negotiate commercial terms, packages, and collaboration agreements
• Track pipeline performance, sales conversion, campaign results, and key growth metrics
• Support pre-opening or expansion projects, including market outreach, partnership setup, and business launch planning
• Explore opportunities for memberships, loyalty programmes, group packages, and recurring business channels
• Deliver regular reports and updates on business development progress and growth performance

Requirements

• Minimum 3–5 years of relevant experience in business development, growth, partnerships, or commercial roles
• Must have prior experience in the theme park, amusement, attractions, family entertainment centre, indoor playground, sports entertainment, or related leisure industry
• Proven track record in generating leads, building partnerships, closing deals, and achieving revenue targets
• Strong understanding of customer acquisition, conversion strategies, repeat visitation, and revenue growth in a venue-based business
• Experience working with schools, corporate clients, event partners, travel/tourism channels, or group sales is highly preferred
• Strong commercial awareness and negotiation skills
• Excellent communication, presentation, and relationship management skills
• Able to work independently, take initiative, and thrive in a fast-paced environment
• Strong analytical skills and ability to track performance using data and reports
• Proficient in Microsoft Office, especially Excel and PowerPoint
• Good spoken and written English required; Chinese speaking ability will be an advantage

Preferred Profile

• Experience in theme parks, amusement parks, family entertainment centres, indoor attractions, trampoline parks, edutainment venues, or immersive activity venues
• Strong network in schools, family-oriented businesses, event partners, or corporate communities
• Able to combine strategic planning with hands-on execution
• Results-oriented, proactive, and highly accountable
• Commercially sharp with a strong understanding of how to drive both traffic and revenue
• Passionate about guest experience, venue performance, and business growth