Total 2 job vacancies by Just After Midnight Pte. Ltd.

About Just After Midnight

Just After Midnight (JAM) is the go-to support partner for brands and agencies worldwide. Part of the Ultima Group, we keep mission-critical products, applications and websites running around the clock with a unique blend of 24/7 support, managed cloud services and DevOps expertise across AWS, Azure, GCP and Alibaba Cloud. With teams spanning Europe, the US, Asia and Australia, we operate on a follow-the-sun model so our clients can switch off while we stay on.

The Role

We’re looking for a Senior DevOps Engineer with deep expertise in both Amazon Web Services and Google Cloud Platform, combined with strong Kubernetes and networking skills, to join our growing Cloud & DevOps practice. You’ll work across a portfolio of client environments spanning AWS and GCP, designing and delivering resilient, secure and highly available infrastructure for some of the world’s most recognisable brands and agencies. This is a hands-on, senior technical role where you’ll mentor colleagues, lead architectural decisions and drive best practices across the team.

Key Responsibilities

•      Design, build and maintain production-grade Kubernetes clusters (EKS and GKE) across multiple client environments, ensuring high availability, auto-scaling and cost efficiency.

•      Architect and implement cloud networking solutions across both AWS (VPCs, Transit Gateway, Direct Connect, Route 53, ALB/NLB, Security Groups) and GCP (VPCs, Cloud Interconnect, Cloud VPN, Cloud DNS, Cloud Load Balancing, Private Service Connect).

•      Define and manage Infrastructure as Code using Terraform, CloudFormation or CDK, ensuring repeatable, version-controlled deployments across all environments.

•      Build and optimise CI/CD pipelines (CodePipeline, Cloud Build, Jenkins, GitLab CI or similar) to support rapid, reliable software delivery across multi-cloud estates.

•      Implement robust monitoring, logging and alerting using tools such as CloudWatch, Prometheus, Grafana, Cloud Monitoring, Cloud Logging and Datadog.

•      Lead incident response during critical outages, perform root cause analysis and drive remediation to prevent recurrence.

•      Collaborate with client development teams and internal engineers to embed DevOps best practices, improve release velocity and reduce operational risk.

•      Advise clients on multi-cloud strategy, helping them leverage the strengths of both AWS and GCP to meet performance, compliance and cost objectives.

•      Mentor and upskill junior and mid-level engineers through code reviews, knowledge sharing and pair working sessions.

•      Contribute to pre-sales and scoping activities by providing technical input on proposals and architectural recommendations.

•      Champion security best practices including IAM policies, network segmentation, secrets management and DevSecOps principles across both cloud platforms.

Required Skills & Experience

•      5+ years of hands-on DevOps or Site Reliability Engineering experience, with significant production experience on both AWS and GCP.

•      Strong production experience with Kubernetes (EKS and/or GKE), including cluster lifecycle management, Helm, service mesh (Istio/Anthos/App Mesh) and workload troubleshooting.

•      Deep understanding of networking fundamentals: TCP/IP, DNS, HTTP/S, TLS, BGP and how they apply within cloud-native and hybrid architectures.

•      Proven experience designing network topologies on AWS (Transit Gateway, VPC peering, PrivateLink, Direct Connect) and GCP (Shared VPCs, peering, Cloud Interconnect, global load balancing).

•      Proficiency with Infrastructure as Code tools, primarily Terraform; experience with CloudFormation, CDK, Terragrunt or Pulumi is a plus.

•      Solid scripting skills in Bash, Python or Go for automation and tooling.

•      Hands-on experience with CI/CD pipeline design and management in a multi-team, multi-project, multi-cloud environment.

•      Strong knowledge of container security, image scanning, RBAC and network policies within Kubernetes.

•      Excellent troubleshooting and incident management skills with a calm, methodical approach under pressure.

•      Outstanding communication skills with the ability to explain complex technical concepts to non-technical stakeholders.

Nice to Have

•      Professional certifications from AWS (Solutions Architect Professional, Advanced Networking, DevOps Engineer) and/or GCP (Cloud Architect, Cloud Network Engineer, Cloud DevOps Engineer).

•      Experience with Azure alongside AWS and GCP for true multi-cloud delivery.

•      Familiarity with Anthos for hybrid and multi-cloud Kubernetes management.

•      Experience with GitOps workflows using ArgoCD or Flux.

•      Knowledge of FinOps principles and cloud cost optimisation strategies across multiple providers.

•      Background in managed services, agency environments or consultancy.

What We Offer

•      Remote-first working with flexibility around hours and location (Singapore-based).

•      Opportunities for international travel and transfer between our global offices.

•      Funded professional certifications from AWS, GCP, Azure and more.

•      Comprehensive health package and company pension.

•      A collaborative, inclusive culture with team events, knowledge sharing and continuous learning.

•      Long-term client partnerships that let you build deep expertise rather than jumping between short projects.

•      Career progression within a fast-growing team that’s part of the Ultima Group.

About Just After Midnight

Just After Midnight (JAM) is a global managed services provider delivering 24/7 cloud operations across AWS, GCP, and Azure. We operate follow the sun support from hubs in Singapore, the UK, Australia, North America and South Africa, looking after some of the most demanding workloads in eCommerce, media, financial services, and enterprise SaaS.

A defining part of how we work is our long standing partnership model with digital, creative, and technology agencies. Many of the brands we support reach us through agency relationships, where JAM acts as the trusted delivery and operations partner sitting behind the agency's creative and strategic work.

The Role

Reporting to the Global Head of Delivery, the Senior Operations Manager leads service delivery, account management, and project operations across APAC. You will own the operational health of the region, working in close partnership with the UK and EMEA delivery teams to ensure consistency across our global follow the sun model.

This is a hands on leadership role. You will be accountable for the people, processes, and tooling that keep customer environments running, whether that is a P1 at 3am, an agency led launch weekend, a QBR, or a complex migration project.

What you'll own

Service delivery

• Lead the APAC service delivery team across all shifts, ensuring consistent quality, response times, and customer experience
• Own SLA and KPI performance for the region, including MTTA, MTTR, escalation rates, and CSAT
• Act as senior escalation point and incident commander for P1 and P2 events
• Coordinate operational readiness for agency led campaigns, launches, and peak trading events
• Drive post incident reviews and the closure of corrective actions

Account and agency partner management

• Support the APAC account management function across both direct customers and agency partners
• Build trusted relationships with key agency partners, acting as senior JAM contact for delivery quality, escalations, and joint planning
• Own the cadence of service reviews and QBRs, making sure operational performance translates into renewals and expansion
• Identify opportunities for JAM to add value across managed services, professional services, and GenAI
• Maintain account and partner health, churn risk, and pipeline visibility through HubSpot

Project delivery oversight

• Manage and support the delivery of customer and agency led projects across the region, including migrations, modernisation, transitions into managed services, and GenAI engagements
• Govern project scope, timelines, budget, and resourcing alongside project managers, solution architects, and engineering leads
• Act as the senior point of escalation for project risks and ensure clean handover into BAU

People, rota, and leave management

• Directly manage and develop a regional team of Service Delivery Managers, Site Reliability Engineers, and Incident Managers, providing coaching, structured performance reviews, and clear career progression pathways to support continuous upskilling and growth
• Own rota design and shift rostering, balancing coverage, fairness, and cost
• Manage leave planning to ensure cover during peak periods, public holidays, and major customer events
• Own workforce planning and capacity modelling against demand, agency campaign cycles, and customer growth

Global alignment and continuous improvement

• Maintain a strong working partnership with UK and EMEA delivery leadership, ensuring smooth follow the sun handovers and consistent customer experience across regions
• Align APAC delivery practices with global standards set by the Global Head of Delivery, contributing regional perspective into group wide initiatives
• Own the operational tooling stack and drive automation and improve efficiency
• Lead continuous improvement initiatives that reduce noise and lift productivity

Commercial and governance

• Support pre sales on operational scoping, shift coverage models, and SLA commitments
• Contribute to commercial discipline around managed services margin, utilisation, and cost to serve
• Maintain operational compliance with our certifications and customer obligations (ISO 27001, SOC 2, AWS MSP, IRAP where relevant)
• Own operational risk management for the region, including business continuity and on call welfare

What we're looking for

Essential

• Significant experience leading service delivery operations within a managed services provider, hyperscaler partner, digital agency, or large scale cloud environment
• Proven track record managing distributed shift based teams across multiple time zones, ideally including SEA, ANZ, and India
• Strong account management background, with credibility to lead customer and partner relationships at senior level
• Demonstrable experience working with or alongside digital, creative, or technology agencies
• Deep working knowledge of AWS, ideally with exposure to GCP and Azure
• Strong incident management credentials, comfortable as incident commander for high severity events
• Ability to translate operational metrics into commercial outcomes
• Comfortable operating within a global delivery function, balancing regional autonomy with global consistency

Desirable

• Experience within an AWS Premier Tier or MSP Competency partner environment
• Familiarity with ITIL practices applied pragmatically
• Exposure to tooling such as Terraform, Datadog, PagerDuty, ServiceNow, Jira Service Management
• Experience supporting agency led eCommerce, media, or content platforms through peak trading or launch events

What success looks like in year one

• APAC SLA and CSAT metrics consistently meet or exceed targets across direct and agency led customers
• Account and partner management operating to a clear cadence, with measurable improvement in renewals and expansion
• Projects delivered on time and on budget, transitioning cleanly into managed services
• Stable, well led shift structure with fair rota and leave management, reduced attrition, and clear career pathways
• APAC delivery is well aligned with UK and EMEA, recognised as a strong contributor to the global delivery function

Why JAM ?

You will join a business that takes managed services seriously, with the technical depth of a hyperscaler partner, the agility of a founder led team, and a genuine track record of delivering for some of the most demanding agencies and brands in the region. Singapore based, with hybrid working and occasional travel across the APAC region.