Job Summary
As an Operations Executive at JCI, you will play a key role in ensuring the smooth and efficient delivery of training programmes across the entire lifecycle, from pre-course planning to post-course administration. This role requires strong organisational skills, digital proficiency, and the ability to manage multiple stakeholders.
You will be responsible for coordinating training logistics, managing enrolments and records through the Training Management System, supporting course delivery, and handling post-course processes such as invoicing, grant submissions, and reporting. In addition, you will leverage digital tools and systems to enhance operational efficiency and continuously improve workflows.
This position is ideal for a proactive and detail-oriented individual who is comfortable working with systems, able to adapt quickly in a fast-paced environment and enjoys collaborating with cross-functional teams such as Sales and Product to deliver high-quality training experiences.
Role & Responsibilities
1. Pre-Course Operations & Administration
•Facilitate trainer and venue bookings, ensuring all training resources are properly prepared
•Manage enrolment of individual and corporate learners via the Training Management System
•Prepare and send class confirmations and pre-course communications
2. Course Delivery Support
•Support onboarding and act as co-host for virtual/online classes when required
•Ensure smooth execution of classes and troubleshoot operational or system-related issues
•Act as a point of contact for trainers, clients, and internal teams on training-related matters
3. Post-Course Operations & Administration
•Manage post-course processes including invoicing, grant submission, and grant tracking, ensuring accuracy and timeliness
•Oversee evaluation processes (survey setup, data extraction, and reporting)
•Maintain proper documentation and records (including video and digital content management)
•Analyse post-course data to identify gaps and recommend improvements
4. Systems & Day-to-Day Operations
•Maintain and ensure data accuracy within Training Management Systems
•Handle administrative queries from Sales team and liaise with Marketing where required
•Monitor classroom/resource utilisation and operational efficiency
5. Process Improvement & Reporting
•Identify process gaps and propose improvements to enhance workflow and system utilisation
•Support reporting for monthly reviews, including operational metrics and performance data
•Collaborate with Product and Sales teams on operational support and business initiatives
Qualifications
•Diploma or higher in any discipline
•1–2 years of experience in operations, preferably in a training provider or similar environment
•Comfortable working with digital systems (experience with Training Management Systems is an advantage)
•Strong digital literacy and ability to learn new systems quickly
•Detail-oriented with strong data accuracy and organisational skills
•Good communication and stakeholder management skills
•Proactive, adaptable, and able to work in a fast-paced environment
•Able to multitask and manage responsibilities independently
•Team player with a continuous improvement mindset
