Job Title: Operations & Client Coordination Executive
Company Overview
J&E is a Singapore-based last-mile delivery company focused on reliable, high-quality service standards. We work closely with clients to ensure seamless coordination from dispatch to final delivery, with an emphasis on precision, care, and accountability.
As our first team member, you will play a critical role in building operational processes, managing client communication, and ensuring smooth day-to-day execution.
Key Responsibilities
Coordinate daily delivery operations, including scheduling, route planning, and job allocation
Serve as the primary point of contact for clients, handling enquiries, updates, and service requests
Liaise with drivers and partners to ensure timely and accurate delivery execution
Monitor delivery progress and proactively resolve operational issues
Maintain accurate records of deliveries, client instructions, and service performance
Assist in developing and improving standard operating procedures (SOPs)
Support basic data analysis and reporting to improve operational efficiency
Ensure high standards of customer service, especially for premium or sensitive deliveries
Requirements
Bachelor’s degree or equivalent (Logistics, Business, or related field preferred)
Minimum 2–3 years of relevant experience in operations coordination, customer service, or supply chain environments
Strong organizational and multitasking skills in a fast-paced setting
Excellent communication and interpersonal skills
Ability to work independently and take initiative in an early-stage environment
Proficiency in Microsoft Excel / Google Sheets and basic data tracking tools
Familiarity with last-mile delivery operations is an advantage
Candidate Profile
Demonstrated professional experience with increasing responsibility in operations or coordination roles
Strong analytical and problem-solving abilities
Ability to communicate effectively with both clients and operational teams
Adaptability to work in a growing company environment
What We Offer
Opportunity to be a founding team member and shape company operations
Direct exposure to business building and decision-making
Career growth into senior operational or business roles as the company expands
Competitive salary aligned with experience
How to Apply
Interested applicants are invited to apply with a detailed resume outlining relevant experience and expected salary.
