Total 118 job vacancies by Itcan Pte. Limited

Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

Minimum Education: Diploma in IT-related fields

Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

Customer Service Experience in a non-tech call center environment will not be considered.

Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Key Responsibilities

• Design, develop, and maintain efficient, reusable, and reliable applications using Go (Golang).
• Build and maintain RESTful APIs and backend services for seamless integration with frontend applications and third-party systems.
• Collaborate with cross-functional teams including DevOps, QA, and frontend engineers to deliver high-quality solutions.
• Participate in code reviews and enforce best practices in Go development, testing, and deployment.
• Optimize applications for performance, scalability, and reliability.
• Troubleshoot, debug, and resolve production issues in a timely manner.
• Write and maintain technical documentation and ensure proper version control using Git.
• Work closely with customer technical teams to ensure smooth integration and alignment with existing systems.

Required Skills & Experience

• 1–5 years of hands-on experience in backend development using Go (Golang).
• Strong understanding of Go fundamentals, including concurrency, goroutines, and channels.
• Experience designing and developing RESTful APIs and microservices architectures.
• Familiarity with relational and/or NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
• Experience with containerization tools such as Docker and orchestration platforms like Kubernetes is a plus.
• Exposure to CI/CD pipelines and DevOps practices is an advantage.
• Working knowledge of cloud platforms such as AWS, GCP, or Azure is preferred.
• Understanding of software design patterns, testing methodologies, and version control systems (Git).
• Ability to work both independently and collaboratively in a client-facing environment.

Job Description & Requirements

• Administration and management of IT Infrastructure and data centre support, which include basic systems,

network, database and application support.

• Respond to the incoming alerts (system triggered, e-mail etc.)

• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana)

• Assess incoming alerts to understand their severity, and impact before escalating

• Log, update and manage incidents, requests and changes in ITSM tools (ServiceNow)

• Perform basic health checks, service restarts and routine operational task

• Follow documented support procedures for incident management, which include identifying and determining

the root cause and resolving the incident or escalate to the appropriate resolver group according to SLA

(Service level Agreement).

• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal

operations.

Requirements:

(Indicate the qualifications, education, associated training, background knowledge, skills

and attributes to perform the job competently)

• Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems

• Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix

Systems administration

• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.

• Customer-oriented, patient, meticulous and a strong team player.

• Strong & effective communication and interpersonal skills with desire to work as part of a team.

• Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career

progression and advancement.

• Willing and able to perform 12-hour Shift Work including weekends and public holidays.

• Experience that will demonstrate proficiency and ease with one or more programming languages, quality assurance, scripting languages and operating systems.
• Solid hands-on development experience in backend technologies including JAVA, J2EE, SQL and related technology stack, preferably incorporating opensource libraries.
• Hands-on experience to Spring Framework, Spring Boot, MongoDB and JPA /Hibernate is a strong plus.
• Exposure to frameworks like Karate and TestNG is good to have to carry out QA tasks. Some knowledge of test automation frameworks is also a strong plus.
• Strong foundation expected in data structures, algorithms, problem solving and complexity analysis.
• Strong designing, analytical, programming & communication skills needed, along with aptitude for building stable solutions.
• Some demonstrated experience with n-tier web application development and experience in latest JDK is desired. Java / J2EE certification is a Plus. Experience with web services standards and related technologies (XML, JSON, REST, SOAP, WS*, AXIS, JERSEY) is nice to have.
• Demonstrable experience utilizing object-oriented patterns and design best practices is a strong plus.
• Exposure to tools like Postman / any REST Client is desired. LINUX skills are required.
• Exposure to frameworks like Karate and TestNG is good to have to carry out QA tasks. Some knowledge of test automation frameworks is also a strong plus.

Job Title Service Desk Engineer

Job Grade

Job Summary

This role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.

The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

Responsibilities | CORE

• Liaise with second-level support on product enhancements and train team members

• Update shared repository with changes in area of focus

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first level troubleshooting and escalate to resolver groups as required

• Furnish timely updates to customers on issue status

• Maintain ownership of cases until closure with accurate documentation

• Manage customer expectations and escalate unusual surge issues to Team Lead

• Classify and prioritize incidents, tracking progress and updates

• Provide support for Microsoft 365 (M365) applications such as Outlook, Teams, OneDrive, SharePoint, Copilot etc

Essential Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience

• Proficient in spoken and written English

• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones

• Knowledge of Windows OS, Active Directory, and Microsoft 365 applications

Preferred Attributes

• VPN and macOS support knowledge

• Good understanding of hardware and peripherals

• Experience in supporting WiFi and LAN connectivity

Professional and/or Technical Certifications

• CompTIA A+ (preferred)

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support
• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Job Description (L1):

Job Description for Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Things to Take Note for Shortlisted Candidates:

1. Dress Presentably: Maintain a professional appearance for the face to face interview.
2. Avoid Salary Questions: Refrain from discussing about salary and benefits during the interview. Prior to the interview, please ensure that you have discussed and clarified all the questions with regards to salary and job scope with your recruiter beforehand.
3. JD for Preparation: Ensure you have received and understand the JD and work details before the interview.



Cynthia Prathap

​

tingcharles8@gmail.com

​



Years of Experience

Updated Salary Range as of 1st Sep

0-6 months

2300-2700 (L1)

1-2 years must have good experience in end user support. WOG / non WOG experience

2800-3200 (L2)

3 years and beyond must have good experience in end user support. WOG / non WOG experience

3300-4500

Do note:



Fresh Grad Diploma

2300 – 2400

Degree

2400 – 2500

•              Manage project governance documentation in line with SDM standards (Raise Job Requisitions (JR) in Workday, Raise eCRF and e-memo in EAP (e-approval) system etc.)

•              Draft Statement of Work (SOW) and coordinate with vendor and Contract Management for execution

•              Track PR, PO, GR, invoicing, MSA, eCRF and onboarding/offboarding activities

•              Maintain financial trackers, portfolio reports, headcount, and vendor information.

•              Support Project and Portfolio Management (PPM) allocation and timesheet compliance

•              Perform Third Party Risk Assessments (TPRA) for suppliers

•              Maintain organizational charts, asset allocation (laptops, equipment), and resource list

•              Ensure e-learning compliance for the team and other adhoc/admin activities

•              Support multiple Project Managers to manage Financials

•              Contract Lodgment for multiple projects.

•              Support ITT Department in PR Creation and PO monitoring

•              Invoice Processing and Invoice follow up with vendor

•              Actual tracking and Accrual of financials for multiple projects

Job Description & Requirements

We are looking for a skilled and passionate .NET Developer to join our product team. You'll be involved throughout the full Software Development Life Cycle (SDLC), contributing to analysis, design, development, testing, and deployment of the project on-premise and on cloud. This role requires strong technical skills, a problem-solving mindset, and the ability to work across both backend and frontend components in enterprise systems.

Primary Responsibilities

•Translate technical and functional requirements into clean, scalable code.

•Develop and maintain N-Tier applications using C#, ASP.NET Core (MVC).

•Support project delivery across the full SDLC.

•Contribute to technical design (logical and physical).

•Build browser-based front-end solutions and integrate with backend services.

•Perform unit testing, SIT, and UAT coordination.

•Identify system issues and recommend improvements.

Job Requirements

•At least 2 years of experience in .NET development with 1-2 full project lifecycles.

Technical Skills – Must Have:

•Proficient in C# and ASP.NET Core (MVC).

•Solid understanding of object-oriented programming (OOP).

•Experience in designing and implementing RESTful APIs using ASP.NET Core.

Good to Have:

•Good understanding of database schema design and ability to write efficient, well-structured SQL queries

•Familiarity with React.js or similar web frameworks.

Soft Skills:

•Strong communication and time management skills.

•Adaptable, self-motivated, and able to handle multiple priorities.

•Willing to commit extended hours during project peaks

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Incidents and Service Request

Incidents and service requests refers to tickets or cases that is logged by end-users through the project incident and service request management system. General coverage on the delivery of incidents and service request will be shown respectively under Support Hours and Location, Operation Level Objective, Support Scope, Supported Devices and Other Requirements.

• To process approximately and estimated amount of 5000 Service Requests within 12 months.

Qualification of Candidate

• Minimum six (2) years of Admin experience will be an advantage.
• Required Skill(s) : Microsoft Words, Power Point, Excel, Outlook

Operation Level Objective

Based on the pre-defined Service Agreement Level table in the Service Request Catalogue.

Support Scope

Below mentioned are the minimum guidelines, but not limited to, on the type of supported scope and may increase over a period of time.

• Validate forms submitted by users
• Process forms based on request type
• Follow up on requests submitted
• Respond to enquiries on forms
• Update user profile records
• Update asset entries
• Generate internal SR reports

Job Description & Requirements

We are seeking a highly skilled and experienced Cloud Engineer lead (Level 3) to support cloud infrastructure for Commercial and Singapore Government-appointed agency operating across commercial cloud platforms.

This role requires experiences managing multi-cloud environments predominantly on Amazon Web Services (AWS), with knowledge in Microsoft Azure and Google Cloud Platform (GCP).

Key Responsibilities:

• Multi-Cloud Infrastructure Operations - AWS, Microsoft Azure, Google Cloud Platform, GCC+.
• Operating System Lifecycle & Patch Management - Lead OS patching operations across RHEL (v8 to v10) and Windows Server (20162025), Linux administration with deep expertise in Wintel Operating System patching and management.
• Application Deployment & Troubleshooting - Windows and Linux operating systems
• Security & Compliance
• Container & DevSecOps - (Docker, Kubernetes, ECS, EKS, AKS, GKE), DevSecOps practices (SHIP-HATS), CI/CD pipeline operations.
• ITIL & Service Management - Incident, Problem, Change, and Request Management.
• Tool Integration & Observability
• Documentation & Knowledge Management
• Leadership & Mentorship
• Soft Skills & Competencies - Problem Solving
• Subject Matter Expert (SME)

Skills & Experience:

• Diploma or Degree in Information Technology, Computer Science, or related discipline
• Minimum 6+ years of hands-on cloud experience expertise supporting Cloud platforms - AWS. Azure, GCP, GCC.
• Expertise with Infrastructure as Code (IAC) - Terraform, Ansible.
• Experience with ITIL practices, ITSM ticketing systems.
• Experience with application deployment and OS-level troubleshooting.
• Experience with PowerShell scripting.
• Understanding of Linux operating systems.
• Mentoring and leading junior engineers
• Normal working hours + Experience in 24/7 operational support environments with shift rotation
• Understanding of Singapore Government technology standards and frameworks (e.g., SHIPHATS, IM8 Policy)

Preferred Certifications:

• AWS Certified Solutions Architect -Associate / Professional
• AWS Certified SysOps Administrator - Associate (preferred)

As an Enterprise Architect, you will be responsible for analyzing the company's current technology infrastructure and identifying opportunities for improvement or optimization. You will collaborate with stakeholders to define business and technical requirements and develop architectural models that guide the design and implementation of strategic initiatives. You will also provide leadership and guidance to implementation teams, ensuring that solutions are scalable, secure, and align with industry best practices.

Requirements:

• Bachelor's degree in Information & Communication Technologies (ICT), Information System, or a related field
• Minimum of 8 years work experiences in designing and support complex IT systems project, and/or large ICT solutions as an Enterprise Architect
• Strong understanding of On-Premise ICT architectures, integration methods and best practices for building scalable, high-performance systems.
• Familiar with Government / Enterprise related practices like IM8, GCC 2.0, GCC+, HCC, etc
• In-depth understanding of web security protocols like OAuth, OpenID Connect, and SSL/TLS, along with best practices for authentication, authorization, and data privacy to maintain secure and resilient web solutions
• Extensive knowledge of cloud platforms (AWS, Azure, Google Cloud), cloud architecture principles, infrastructure-as-code, cloud security best practices, and cost optimization strategies to design and implement robust, scalable, and secure cloud solutions
• Experience with modern web technologies such as RESTful APIs, microservices and containerization (e.g., Docker, Kubernetes)
• Certified TOGAF/ITIL/PMP
• Certified Architect with at least one or more cloud platforms: AWS, Azure, GCP
• Excellent analytical and problem-solving skills
• Strong internal and external stakeholder communication and collaboration skills
• Excellent team player and strong interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment

Good to have:

• Application design, integration, and interoperability knowledge.
• Infrastructure and Cloud Security Architecture,
• Zero Trust framework and knowledge
• Proficient in relational databases, including SQL Server, Oracle, and MySQL
• AI and Data Engineering concepts
  

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

We are seeking an accomplished Cloud Technical Manager with deep technical expertise across multi-cloud platforms to lead cloud infrastructure operations for both commercial and Singapore Government-appointed agencies. This senior technical leadership role demands extensive hands-on experience managing complex cloud environments across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), with strong focus on both Linux and Windows system administration.

Key Responsibilities:

• Multi-Cloud Infrastructure Leadership & Architecture
• Technical Team Leadership & Mentorship
• Operating System Lifecycle & Patch Management
• Security Hardening & Compliance Management
• Infrastructure as Code (IaC) & Automation
• ITIL Process Management & Service Delivery
• Stakeholder Management & Communication
• Container Orchestration & DevSecOps
• Monitoring, Observability & Performance Optimization
• Documentation & Knowledge Management

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related technical field
• Minimum5 years of experience in infrastructure and cloud engineering roles with progressive leadership responsibilities
• Atleast 5 years of hands-on experience managing multi-cloud environments across AWS, Microsoft Azure, and Google Cloud Platform
• Minimum1 years of experience in regulated environments such as public sector, government, financial services, or healthcare
• Proven experience in 24/7 operational support environments with incident management and on-call responsibilities
• Demonstrated experience leading technical teams, mentoring engineers, and driving operational excellence initiatives

Technical Skills &Expertise:

• Multi-Cloud Platforms: Expert-level proficiency in Amazon Web Services (AWS), Microsoft Azure, and Google CloudPlatform (GCP) with hands-on experience across compute, storage, networking, security, and managed services
• Operating Systems: Advanced expertise in both Linux (RHEL, CentOS, Ubuntu, Amazon Linux) and Windows Server administration (2016, 2019, 2022, 2025) with deep troubleshooting capabilities
• Patch Management: Extensive experience with enterprise patch management using AWS Systems Manager, Azure Update Management, WSUS, SCCM, and YUM/DNF
• Security Hardening: Strong background in CIS Benchmark implementation, security remediation, and compliance frameworks (IM8, SOC 2, ISO 27001)
• Infrastructure as Code: Proficiency in Terraform, Ansible, AWS Cloud Formation, ARM templates, and GitOps practices
• Container Technologies: Experience with Docker, Kubernetes, Amazon ECS/EKS, Azure AKS, Google GKE, and container orchestration
• ITIL& ITSM: Deep understanding of ITIL v3/v4 processes with hands-on experience using ServiceNow, Jira, or similar ITSM platforms
• DevSecOps: Experience with CI/CD pipelines, security scanning integration, and familiarity with SHIP-HATS platform
• Scripting& Automation: Proficiency in PowerShell, Bash/Shell scripting, Python for automation and infrastructure operations
• Monitoring & Observability: Experience with Cloud Watch, Azure Monitor, GCP Cloud Monitoring, Prometheus, Grafana, ELK Stack, or similar platforms

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support
• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

L3 EUC with System Engineer SCCM experience

JD:

• Experience handling Executive/C-Level Support
• Experience with supporting Windows 10/11 and MacOS
• Experience with Microsoft 365 and Windows Administration
• Experience with scripting (PowerShell)
• Experience with running AV event / conference room support
• Exposure to Citrix Cloud/XenDesktop/XenApp
• Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)
• Exposure to ticket queue management (ServiceNow)
• Exposure to Intune and JAMF Device Management
• Collaborate effectively with the infrastructure engineering teams and the business
• Excellent verbal and written communication skills
• Strong ownership experience with a track record of delivering results
• Bachelor’s degree

We’d Love If You Had

• Trading floor support experience
• VMware knowledge or experience
• Experience with Windows Server 2019

• Administration and management of IT Infrastructure and data centre support, which include basic systems,

network, database and application support.

• Respond to the incoming alerts (system triggered, e-mail etc.)

• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana)

• Assess incoming alerts to understand their severity, and impact before escalating

• Log, update and manage incidents, requests and changes in ITSM tools (ServiceNow)

• Perform basic health checks, service restarts and routine operational task

• Follow documented support procedures for incident management, which include identifying and determining

the root cause and resolving the incident or escalate to the appropriate resolver group according to SLA

(Service level Agreement).

• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal

operations.

Requirements:

(Indicate the qualifications, education, associated training, background knowledge, skills

and attributes to perform the job competently)

• Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems

• Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix

Systems administration

• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.

• Customer-oriented, patient, meticulous and a strong team player.

• Strong & effective communication and interpersonal skills with desire to work as part of a team.

• Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career

progression and advancement.

• Willing and able to perform 12-hour Shift Work including weekends and public holidays.

The Service Delivery Manager is responsible for managing all aspects of day-to-day Service

Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned

accounts/business

• units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation and

notification).

• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective

Business implement actions to prevent reoccurrences of the same issue.

are issues escalated and prioritized.

• Coordinating Change Management activities as required.

• Identify, implement and drive service improvements to increase customer satisfaction.

with minimum resource requirement. Interpret and plan projects and workload forecasts on an

ongoing basis.

• Service Delivery Manager is accountable for account service problems and prioritization of work

requests for their monitoring specific customers.

values.

• The Service Delivery Manager may supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis

statistics to pro-actively support and improve the customer business.

Network and Database) for better Service delivery.

• Understand Technical setup of the Client and provide technical inputs to manage existing with

continuous improvement/enhancement required.

generated

• To submit the service request tickets in ITSM when requested by the support teams or clients,

track and ensure they are completed to meet pre-defined turnaround time.

• To help and assist in tracking the clean laptop counts.

• To help and assist in scheduling appointments for various activities.

• To keep track of the asset inventory in the storeroom.

• Any other ad-hoc duties as required and assigned in relation to the administration support.

• Basic knowledge in using ITSM tool will be an added advantage.

• Proficient in MS Word, Excel and PowerPoint.

• Good communication skills in both oral and written.

• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.

• At least 1 year of experience in similar job capacity.

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

Minimum Education: Diploma in IT-related fields

Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

Customer Service Experience in a non-tech call center environment will not be considered.

Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Job Description

- Install and configure software and related automationtasks

- Manage servers and other related technology tools

- Set up accounts and servers for windows/linux operatingsystems

- Monitor performance and maintain systems according torequirements

- Work with users and vendors to take timely and appropriatesteps to resolve and troubleshoot issues impacting service levels and conductroot cause analysis

- Ensure security through access controls, backups and hostsfirewalls

- Ensure patching is done monthly and systems are upgradedwith new releases and models

- Ensure systems always comply with security policies,including vulnerability assessment, patching, and hardening.

- Respond promptly to Incidents and SRs

- Generate and Review Accounts monthly or as per required

- Explore automation where possible

- Researching and recommending new approaches to improve thecomputer system.

- Providing technical support when requested within andafter office hours

- Develop expertise to train staff on new technologies

- Build an internal technical documentation, manuals and ITpolicies

Qualifications

Possess the relevant qualifications and/or be proficient inthe following areas:

- Minimally Five (5) years hands-on experience inadministration of On-Premise Servers and Cloud Operations (AWS and Azure).

- Minimally 2 years hands on experience on Gitlab CI/CD,Azure Jenkins, AWS CF, Terraform

- Working experience with IAM, ECS and EKS in AWS/Azure

-  Working experience with Route Tables, NACL, SecurityGroups, NSG

- With DevOps experience e.g. CI/CD pipeline building andmanagement

-  Very good working experience with Terraform usingShip/Hats

-  Good working experience with Linux and WindowsOperating Systems 2012/2016/2019/2022 Server platform

- Very proficient in Active Directory, DHCP, DNS, GroupPolicy, IIS, SCCM, WSUS, Windows Clustering

- Preferably experience in TrendMicro/SymantecAnti-virus/Crowdstrike products

- Exposure with cloud automation tools such as Terraform,Chef etc

- Knowledge with storage products is an advantage

- Resourcefulness and problem-solving aptitude

- Proficient in coordinating and communicating customerrequirements

- Proficient in Windows scripting, powershell or any otherscripting language

- Able to handle demanding service response and recoveryturnaround

- Able to manage daily support tasks to meet stringent SLArequirements

- Excellent scheduling and multitasking skills

- Meticulous and process-oriented

- Good, hard-working attitude with ability to work wellunder pressure

- Good communication skills English (written, spoken)

- Good analytical skills with ability to work with others toresolve problems.

- Good organization skills, with ability to properlydocument and track information.

- Good understanding with Application tiers, IIS, Databases

- Good understanding with Change Management processes

- Having experience in WOG environment is a plus

- Regular 8x5 support (shift rotation but no graveyard),required to be on standby for 7x24 support. Expected to work during off-peakhours on system activities

- Basic understanding of Linux OS and willing to be crosstrained in Linux/Unix environment

- Basic Networking knowledge is a plus

- Preferably certified in RHEL, Microsoft Certified SystemsEngineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL orequivalent.

-  AWS/Azure DevOps Certified or Solution ArchitectProfessional is a must

Job Title: Test Engineer

Job Overview

The Test Engineer is responsible for ensuring software and applications meet business and user requirements through effective testing strategies. This role involves planning, executing, and managing testing activities while maintaining high-quality standards and delivering a customer-focused experience.

Key Responsibilities

• Analyze business and system requirements to develop comprehensive test plans, test strategies, and test cases
• Provide input to project teams on design considerations to improve testability and meet requirements
• Advise stakeholders, including business analysts and clients, on testing approaches, methodologies, and best practices
• Set up and maintain test environments and test beds to ensure readiness for execution
• Execute manual and/or automated test cases in line with defined test strategies
• Identify, document, and track defects; collaborate with development teams to ensure timely resolution
• Analyze test results and provide actionable insights on performance issues, defects, and risks
• Prepare and present test reports and regular status updates to stakeholders
• Coordinate and support User Acceptance Testing (UAT) and On-Site Acceptance Testing (OSAT) with end users
• Ensure solutions meet operational and customer requirements
• Recommend and implement test automation tools and frameworks where applicable
• Manage and coordinate testing activities to ensure timely delivery aligned with project schedules
• Continuously improve testing processes in line with organizational standards and best practices

Requirements

• Minimum 2+ years of experience in software testing or quality assurance
• Diploma or Degree in Computer Science, Information Technology, Management Information Systems, or related field
• Strong understanding of software testing methodologies, tools, and processes
• Hands-on experience with test automation tools such as Selenium, Cypress, Playwright, or similar (preferred)
• Familiarity with C3 (Command, Control, and Communication) systems is an advantage
• Relevant certifications (e.g., ISTQB) are a plus
• Experience in test planning, execution, defect tracking, and reporting

Job Overview

We are seeking an experienced On-Premises DevOps Engineer to design, implement, and maintain containerized infrastructure within our on-premises environment. This role involves close collaboration with development and operations teams to ensure seamless application deployment, system reliability, and efficient infrastructure management.

Key Responsibilities

• Design, install, configure, and maintain Kubernetes clusters in an on-premises environment
• Manage and optimize containerized applications using Docker and Kubernetes
• Implement and support event-driven architecture using Kafka for data streaming and communication
• Utilize Apache Guacamole for secure remote access and system management
• Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar
• Deploy and manage Kubernetes packages using tools like Helm or Kustomize
• Set up and manage monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack)
• Ensure high availability, scalability, and performance of on-premises infrastructure
• Implement Kubernetes security best practices, including RBAC, network policies, and pod security
• Troubleshoot and resolve infrastructure, deployment, and performance issues
• Collaborate with cross-functional teams to streamline CI/CD pipelines and deployment processes
• Maintain documentation for infrastructure, configurations, and processes
• Continuously improve system reliability, automation, and operational efficiency

Requirements

• Strong hands-on experience with Kubernetes (pods, services, deployments, stateful sets) in on-premises environments
• Proficiency in Docker and containerization technologies
• Experience with Kubernetes networking (CNI plugins, ingress controllers, service meshes)
• Knowledge of Infrastructure as Code tools such as Terraform, Ansible, Helm, or Kustomize
• Experience implementing monitoring, logging, and alerting solutions
• Solid understanding of Kubernetes security practices (RBAC, network policies, etc.)
• Familiarity with Kafka for streaming and messaging systems
• Experience with on-premises infrastructure and data center environments