Total 118 job vacancies by Itcan Pte. Limited

At least 2 years of experience in Singpass and GCC+

What You'll Do

• Develop and maintain backend services, automation tools, and platform capabilities using Golang.
• Build, deploy, and support applications on Kubernetes and cloud infrastructure.
• Design and optimize CI/CD pipelines for reliable software delivery.
• Improve platform observability through monitoring, logging, and alerting solutions.
• Collaborate with cross-functional teams to deliver high-quality solutions.
• Participate in operational support, incident management, and service improvement initiatives.
• Contribute to technical documentation, architecture discussions, and engineering best practices.
• Work in an Agile environment with strong emphasis on learning and collaboration.

What We're Looking For

• Strong experience in Golang, cloud-native technologies, and software engineering.
• Familiarity with Kubernetes, containers, CI/CD, and DevOps practices.
• Proficiency in TypeScript is advantageous.
• Enthusiasm for automation, reliability, and continuous improvement.

Role: Customer Care Executive

Job Description

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.

- Perform any ad-hoc tasks assigned by the supervisor

- Knowledge Competency:

Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.

- Listening and Comprehension Competency:

Strong emphasis is placed on developing agents’ ability to actively listen, accurately interpret customer needs, and communicate advice clearly and effectively. These competencies are critical to achieving positive customer experiences and reducing repeat contacts.

- Technical and System Competency:

Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

Job Description & Requirements

Role: Customer Care Executive

Job Description

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.

- Perform any ad-hoc tasks assigned by the supervisor

- Knowledge Competency:

Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.

- Listening and Comprehension Competency:

Strong emphasis is placed on developing agents’ ability to actively listen, accurately interpret customer needs, and communicate advice clearly and effectively. These competencies are critical to achieving positive customer experiences and reducing repeat contacts.

- Technical and System Competency:

Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

We are seeking a highly talented and skilled engineer to join our team as an End User Services Engineer. The team is responsible for the monitoring/supporting of our windows infrastructure, Citrix VDI platform, SaaS platforms, and desktop applications as well as resolving direct technical issues across a global platform of end-users including investment professionals, middle & back-office employees, and technologists. This role is hands-on and would allow the opportunity to work on both front-end support as well as back-end engineering while focused on continuously improving user experience. We expect innovative ideas and solutions regarding user experience to be the digital enabler for the business.

What You’ll Do

The End User Services Engineer will be part of a global EUS team, while primary office coverage for the Singapore office. You will be tasked with not only providing technical support to users, but also helping with projects and rollouts such as desktop cloud migrations, mobile endpoint program & physical office expansions to provide a consistent user experience. You will be part of a global 24/7 dynamic workforce that will require extending support to all Schonfeld locations in a collaborative manner. An ideal candidate will showcase both project management, technical, & communication skills.

What You’ll Bring

What you need:

• Experience handling Executive/C-Level Support

• Experience with supporting Windows 10/11 and MacOS

• Experience with Microsoft 365 and Windows Administration

• Experience with scripting (PowerShell)

• Experience with running AV event / conference room support

• Exposure to Citrix Cloud/XenDesktop/XenApp

• Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)

• Exposure to ticket queue management (ServiceNow)

• Exposure to Intune and JAMF Device Management

• Collaborate effectively with the infrastructure engineering teams and the business

• Excellent verbal and written communication skills

• Strong ownership experience with a track record of delivering results

• Bachelor’s degree

We’d Love If You Had

• Trading floor support experience

• VMware knowledge or experience

• Experience with Windows Server 2019

• Networking knowledge or experience

Our Culture

Talent is our strategy. We believe our success is because of our people, so putting our talent above all else is our top priority. We are teamwork-oriented, collaborative, and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning & educational offerings and opportunities to make an impact.

We foster a sense of belonging among all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. Our employees value diversity across identity, thought, people and perspective which serves as the foundation of our culture. As a firm, we are committed to creating a hiring process that is fair, welcoming and supportive.

Software Engineer (Web Front-End) (React with TypeScript, NodeJS + Cloud Service Providers - AWS, Azure, or GCP)

As a Senior Software Engineer, you will be working on:

• Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of client's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with client to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various client stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support client with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

Qualifications

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with NodeJs with TypeScript.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP.

• Experience building cron jobs and scripts to run batch jobs.

• Experience with streaming data.

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)"

Scope and Skill-set

• End-to-End Ticket Lifecycle and monitoring relevant metrics

• Incident Management Workflow, including appropriate escalation

• First Call Resolution and Remote assistance

• Users’ IT accounts and access management (e.g. AD and Email account)

• Password Resets and Account unlock (including self-service)

• Process Change & Service requests Skill-sets

• Good communication skills

• Knowledge on ITSM processes

We are looking for a Full Stack Engineer with 4–7years of experience in building scalable web applications using Angular and .NET. The ideal candidate should behands-on, delivery-focused, and comfortable working across frontend, backend,cloud platforms, and CI/CD pipelines.

Key Responsibilities

• Design, develop, and maintain web applications using Angular and .NET
• Build and integrate RESTful APIs and backend services
• Work with databases, application services, and cloud-based infrastructure
• Implement and maintain CI/CD pipelines for automated build, test, and deployment
• Deploy and support applications on cloud platforms such as AWS, Azure, Google Cloud, or Cloudflare Workers
• Collaborate with product, design, QA, and engineering teams to deliver high-quality solutions
• Troubleshoot, optimize, and improve application performance and reliability

Requirements

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or a related discipline
• 4–7 years of hands-on software development experience
• Strong experience in React, JavaScript/TypeScript, HTML, and CSS
• Solid backend development experience with .NET / .NET Core
• Experience designing and consuming APIs
• Hands-on experience with CI/CD tools such as GitHub Actions, Azure DevOps, GitLab CI, or Jenkins
• Practical experience with at least one cloud platform: AWS, Azure, Google Cloud, or Cloudflare Workers
• Familiarity with databases such as SQL Server, PostgreSQL, MySQL, or NoSQL databases
• Good understanding of software engineering best practices, version control, and agile delivery

Nice to Have

• Experience with containerization tools such as Docker or Kubernetes
• Knowledge of serverless architecture or microservices
• Exposure to cloud security, monitoring, and logging tools

Requirement to support:

• Desktops and laptops including monitors, keyboards, mouse,webcams etc.

• Desktop operating systems

• Printers and multi-functional copiers

• Commercially off the shelf applications for office automation such as Microsoft 365

• Customer’s enterprise business applications

• Cybersecurity related software

• Meeting Room equipment for Teams/Zoom meetings

• Mobile devices such as smartphones and tablets

• IP phones

• VPN client for remote access

• Virtual Desktop Infrastructure (VDI) Responsibility

• Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

• Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

• On-site service counter

• Desk side support

• Premium service support for VIPs

• Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

• Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

• Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

• Endpoint security protection services

• Network access control support services

• Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

• Mobile device management (MDM) services

• Microsoft Teams with VOIP support for softphone &handphone

• Desktop Imaging

Roles & Responsibilities:

· Define and own end-to-end GenAI architecture, including LLM orchestration, agent frameworks, and enterprise integrations.

· Design scalable, modular solutions using LLMs, embeddings, vector databases, and retrieval mechanisms.

· Architect agent-based and multi-agent systems for autonomous reasoning, planning, and workflow execution.

· Establish GenAI design patterns such as RAG, conversational AI, document intelligence, and context-aware systems.

· Lead integration of GenAI solutions with enterprise systems using APIs, microservices, and event-driven architectures.

· Define prompt engineering strategies, prompt lifecycle management, and context orchestration frameworks.

· Implement Responsible AI practices including governance, explainability, security, and compliance.

· Design human-in-the-loop architectures with feedback loops, validation checkpoints, and fallback mechanisms.

· Establish monitoring and observability for model accuracy, hallucination detection, drift, and cost optimization.

· Collaborate with business stakeholders to identify high-impact AI use cases and define transformation roadmaps.

· Standardize GenAI architecture practices, reusable components, and governance policies.

· Mentor engineering teams on GenAI, LLMOps, and AI-first solution design

Role Overview

We are seeking a skilled Software Engineer with strong experience in Java-based application development. The ideal candidate should have hands-on expertise in Spring Boot and cloud technologies, with the ability to deliver high-quality, scalable solutions in a dynamic environment.

Key Responsibilities

Design, develop, and maintain scalable backend applications using Java and Spring Boot

Collaborate with cross-functional teams to define, design, and deliver new features

Deploy and manage applications on cloud platforms (AI Cloud / relevant cloud environments)

Troubleshoot, debug, and optimize application performance

Ensure best practices in coding standards, testing, and deployment

Participate in code reviews and contribute to continuous improvement

Required Skills & Experience

Overall IT Experience:  Atleast 8 yrs

Java: 2–5 years of hands-on experience

Spring Boot: 2–5 years of experience in building microservices

AI Cloud / Cloud Technologies: 2–5 years of relevant experience

Strong understanding of RESTful APIs and microservices architecture

Familiarity with version control systems (e.g., Git)

Preferred Profile

Experience working in onsite project environments

Good problem-solving and analytical skills

Strong communication and collaboration abilities

What we are looking for:
• Bachelor in Electrical/Computer/Computer Science Engineering.
• Minimal 5 years of experience in embedded firmware/software product development. Prior experience in industrial automation will be an advantage.
• Proficiency in C programming for embedded systems; C++ experience is required.
• Practical experience with STM32 or similar 32-bit MCU architectures, including low-level driver development.
• Experience with development in the following areas for embedded system:
o Development with RTOS, such as VxWorks, Quadros, ThreadX or others.
o Development of communication protocols like TCP/IP, Ethernet/USB/WIFI and CAN/Profibus.
• Good analysis skills and proven ability to solve complex problems. Experience in using different hardware-assisted debugging tools (eg: oscilloscope, logic analyzer etc.)
• Good communication and interpersonal skills and be able to work independently and as team in multi-cultural environment
• Open-minded, a willingness to experiment within acceptable boundaries and a creative mind to bring novel solutions into design and problem-solving

The Preferred - You Might Also Have:
• Have experience implementing firmware in digital and analogue hardware-oriented design based on chip/component specification, hardware design and schematics.
• Experience documenting firmware/embedded software design, hardware/firmware interface. Have knowledge in different established design techniques and design patterns.
• Have experience leading process improvements to improve organization capabilities with results based on embedded software development modern practices and tools.
• We prefer knowledge of industrial automation, control systems, or PLCs.

Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of Agency's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with Agency to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various Agency stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support Agency with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with NodeJs with TypeScript.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP.

• Experience building cron jobs and scripts to run batch jobs.

• Experience with streaming data.

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Job Description & Requirements

Job Description

As a Senior Software Engineer, you will be working on:

• Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of client's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with client to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various client stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support client with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

Qualifications

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with React with TypeScript

• Experience with NodeJS is a plus.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP is a plus

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of Agency's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with Agency to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various Agency stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support Agency with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with NodeJs with TypeScript.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP.

• Experience building cron jobs and scripts to run batch jobs.

• Experience with streaming data.

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Job Description

As a Senior Software Engineer, you will be working on:

• Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of client's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with client to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various client stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support client with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

Qualifications

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with NodeJs with TypeScript.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP.

• Experience building cron jobs and scripts to run batch jobs.

• Experience with streaming data.

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Job Description & Requirements

Mandatory Skills Responsibilities

• Provide Level 2 production support for business applications and batch jobs

• Monitor applications, troubleshoot incidents, and ensure SLA compliance

• Support and maintain Java/J2EE applications in Linux/Unix environments

• Develop and maintain Python and Shell scripting for automation and operational support

• Execute SQL queries, analyze logs, and perform issue resolution

• Support application deployments, job scheduling, and system monitoring

• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field

• Minimum 2 years of experience in application

• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix

• Basic knowledge of Java/J2EE applications

• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL,

• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

• Banking industry exposure is a plus

• Strong problem-solving skills, ownership mindset, and good team

Job Description

As a Senior Software Engineer, you will be working on:

• Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of client's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with client to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various client stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support client with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

Qualifications

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with React with TypeScript

• Experience with NodeJS is a plus.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP is a plus

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Mandatory Skills Responsibilities

• Provide Level 2 production support for business applications and batch jobs

• Monitor applications, troubleshoot incidents, and ensure SLA compliance

• Support and maintain Java/J2EE applications in Linux/Unix environments

• Develop and maintain Python and Shell scripting for automation and operational support

• Execute SQL queries, analyze logs, and perform issue resolution

• Support application deployments, job scheduling, and system monitoring

• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field

• Minimum 2 years of experience in application

• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix

• Basic knowledge of Java/J2EE applications

• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL,

• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

• Banking industry exposure is a plus

• Strong problem-solving skills, ownership mindset, and good team

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities:

Skills: C++, Linux device drivers, QT, CI/CD

• 5-10 years of relevant software and/or firmware development experience with sound practical knowledge of Software Engineering concepts
• Good programming skills in C++ is a must
• Experience in development of Linux device drivers and BSP is preferred
• Knowledge of basic GUI development using qt or similar frameworks is a plus
• Prior exposure to CI/CD using of GIT and Jenkins is a plus
• Have prior knowledge or is willing to learn and pick-up Instrumentation and
• Measurement concepts for Spectrum Analyzers and Network Analyzers
• Ability to embrace teamwork through effective communication, exchanges of ideas, and collective problem-solving

Responsibilities:

• Experience in integrating IT networks with OT systems.
• Working knowledge with handling OT assets - HMIs, PLCs, Scada, Sensors, Inspection machines (CMM, CNCs), 3D printers etc.
• Experience in updating the required details in the PLC configuration, IP data
• Asset inventory data collection/Identify risks in advance and highlight.
• Familiarity with secure protocols (OPC-UA, Modbus TCP/IP, Ethernet/IP, SMB).
• Network design and implementation, including LAN/WAN, VLANs, and routing protocols.

• 7 - 12+ Years in EUC/MDM with 4+ years hands‑on Workspace ONE UEM (profiles, compliance, app lifecycle, scripting/automation).
• Proven experience with UAG design/operations (HA, upgrades, Tunnel/per‑app VPN) and Workspace ONE Access/VIDM.
• APNS and enterprise app signing; certificate/PKI management.
• Cross‑platform endpoint management (Windows 11, macOS, iOS/iPadOS, Android/BYOD), OS patching at scale.
• Strong troubleshooting/RCA skills; excellent documentation and stakeholder communication.
• ITSM tooling (e.g., ServiceNow) and disciplined change management.

We are seeking an experienced ACBS Techno-Functional Consultant to provide techno-functional support for lending platform implementations, with a strong focus on the ACBS system (FIS product).

Key Responsibilities

• Understand end-to-end lending lifecycle including loan booking, drawdown, rollover, repayment, interest and fee processing, and closure
• Perform functional mapping between business requirements and ACBS system capabilities
• Define field-level mapping for Customer, Facility, Credit Line, Loan and related entities
• Support integration design including API mapping, interface specifications, and error handling
• Support SIT and UAT testing, prepare test cases and validate results
• Perform defect analysis and coordinate with technical teams for resolution
• Support data reconciliation between upstream systems and ACBS
• Participate in requirement workshops and documentation preparation

Must-Have Skills

• 5+ years’ experience in corporate lending or banking domain
• Hands-on experience in ACBS system implementation or support
• Strong understanding of loan lifecycle and servicing operations
• Experience in requirement analysis and functional documentation
• Basic understanding of APIs and system integration

Good to Have

• SQL knowledge for data validation
• Experience in multi-country or regional banking systems
• Exposure to testing lifecycle and defect management tools

Job Description:

Combine AI/ML and Technology knowledge to implement highly scalable solutions to solve real-world problems in areas such as Generative AI, Personalization, Image Recognition, Speech Recognition, Natural Language Processing, Best Next Action, and Time Series predictions

• Build solutions from identifying business problems, to collecting training dataset, to analyzing data, to modeling, to validating and to delivering production grade solutions at scale.
• Research latest related academic papers and test nascent ideas which can potentially solve new business problems and enhance existing solutions.
• Responsible for developing and defining deployment strategies for production quality AI solutions in Cloud infrastructure at scale
• Drive both high-level and detailed technical designs and conduct design reviews as needed
• Responsible for health and quality of the code across the portfolio, including leadership over innovation, functional testing, and CI/CD tool integration
• Provide technical mentorship to team members at junior levels
• Actively participate in business and technical discussions and forums