A Cleaning Operations Manager oversees daily cleaning services across multiple sites, focusing on staff management, quality control, client satisfaction, and safety compliance. Key responsibilities include
scheduling, training, managing inventory and equipment, controlling budgets, and ensuring adherence to health and safety regulations
Key Duties and Responsibilities
- Operations & Site Management:Oversee daily cleaning operations to ensure compliance with service agreements (SLAs) and high-quality standards.Conduct regular site inspections and audits to maintain cleanliness standards.Develop and implement operational SOPs, workflows, and productivity improvements.Resolve operational problems, complaints, and service adjustments efficiently.
- Manpower Management:Coordinate staff schedules, deployment, and attendance for multiple sites.Recruit, onboard, train, and mentor supervisors and cleaners.Manage employee performance, appraisals, discipline, and welfare.
- Resource & Financial Control:Manage the inventory of cleaning chemicals, consumables, and equipment.Manage site budgets, control operational costs, and report on financial performance.Maintain machinery in safe, operational condition.
- Compliance & Safety:Ensure all cleaning processes comply with WSH (Workplace Safety & Health) guidelines and environmental standards.Investigate accidents or safety breaches and implement corrective actions.
- Client Relations & Reporting:Act as the primary contact for clients to build relationships and handle feedback.Prepare monthly operational reports, incident logs, and performance metrics.
