Our Customer Experience Representatives are the first point of contact for potential and existing customers, ensuring they receive the best guidance, support, and service throughout their journey. Your role will be critical in shaping customer perceptions and ensuring that each interaction with us is smooth, positive, and solution-oriented.
This role is showroom based with leads provided, no requirement to travel to sites.
Key Responsibilities:
- Customer Interaction: Serve as the primary point of contact for all customer inquiries through various communication channels, including phone, email, and live chat. Provide accurate product information, answer questions, and guide customers toward the best solutions for their needs.
- Consultative Engagement: Understand customer preferences and requirements to offer tailored recommendations on insect screens and other solutions. Provide a consultative approach to help customers make informed decisions.
- Quotation & Order Processing: Prepare and deliver accurate quotations based on customer needs. Ensure that orders are processed efficiently and coordinate with the operations team to schedule installations.
- Lead Management: Follow up on leads generated through marketing channels or customer inquiries to nurture potential customers and convert them into satisfied clients.
- Customer Relationship Management: Maintain detailed customer records in the CRM system, ensuring prompt follow-ups and clear communication throughout the customer’s journey.
- After-Sales Support: Offer continued assistance after installation, addressing any product or maintenance-related questions, and coordinating with the operations team to resolve issues.
- Customer Feedback Collection: Gather and document customer feedback on their experience and product performance to provide insights for improving service and product offerings.
- Collaboration: Work closely with internal teams, including marketing and operations, to ensure customer needs are met, service expectations are exceeded, and any challenges are proactively addressed.
Qualifications:
- Education: Does not matter to us.
- Experience: Proven experience in sales, customer service, or a similar role.
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Language: Proficiency in English is required; additional language skills are a plus.
- Personal Traits: Highly organized, with great communication skills.
Salary Range: $2,200-$2,800 base salary + comms, earn up to $8000 monthly.
5 day work week shift, 4 weekdays + 1 weekend.
Vacancy: Immediate
Job Type: Full-time
Supplemental Pay:
Work Location: In person
