Total 10 job vacancies by Informa Solutions Pte. Ltd.

Responsibilities:

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.

d) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

e) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

f) Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.

g) Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).

h) Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.

i) Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.

j) Provide MAC (move, add and changes) for IT infrastructure services.

k) Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)

l) Provide desktop support for BCP and BCP exercises.

m) Printer Maintenance (Comprehensive includes Maintenance Kit)

- 1st level problem analysis and troubleshooting

- Repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.).

1. Coordinate with the Vendor (warranty) and ensure that the printers are restored to working condition
2. Configuration and setup including print server
3. Yearly preventive maintenance

Requirements

a) Min 2.5 years of experience in administration and support of Desktop support.

b) Candidate needs to possess good communication skills.

c) Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

d) Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

e) Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation’s most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities:

Strategic Leadership & Stakeholder Engagement

•Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.

•Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.

•Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.

Business Analysis & Solution Design

•Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.

•Translate requirements into functional specifications, epics, user stories, and acceptance criteria.

•Perform gap analysis and develop actionable roadmaps for solution design and implementation.

•Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.

Documentation & Communication

•Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.

•Establish and maintain requirements traceability across complex project lifecycles.

•Communicate risks, dependencies, and progress effectively to diverse stakeholders.

Testing & Quality Assurance

•Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.

•Lead system integration testing and coordinate UAT with senior stakeholders across agencies.

•Champion defect management frameworks and continuous improvement in agile testing practices.

Data Analysis & Insights

•Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.

•Use data-driven insights to inform solution design and enhance citizen and business service delivery.

Collaboration & Mentorship

•Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.

•Mentor junior analysts and QA team members, fostering professional growth and excellence.
Education & Professional Background

QUALIFICATION

•Bachelor’s degree in Information Systems, Computer Science, Engineering, or related fields.

•At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.

•Experience in consulting, software development, or solution design is advantageous.

•Senior-level certifications (CBAP, PMI-PBA, IIBA-AAC, or equivalent).

•Expertise in data visualization platforms (Tableau, Power BI, etc.).

•Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.

•Strong understanding of cloud technologies, enterprise architecture, and modern application development.

•Proven success in leading public sector digital transformation initiatives.

•Proficiency in design thinking, service design, and user-centered design methodologies.

•Experience with performance testing tools (JMeter, Gatling, k6, Locust).

•Hands-on experience with complex case management systems and enterprise-level implementations.

•Background in vendor management and procurement processes.

•Demonstrated ability to drive organizational change and process improvement.

Management of ICT Application Contract and Operating Budget

•                    Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.

•                    Track the projects’ expenditure and ensure meeting the agreed budget utilisation.

•                    Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.

•                    Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.

•                    Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.

•                    Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

•                    Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.

•                    Ensure security patches on ICT Application are timely updated in accordance with IM8 policy.

•                    Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.

•                    Facilitate and support IT audit activities with relevant parties.

•                    Manage and support ad-hoc security scans,patches and other security measures when required.

IT Operations Support

•                    Resolve escalated IT cases in an accurate and timely manner.

•                    Collate and report IT applications and operations statistics.

•                    Manage, support and track IT change management activities.

•                    Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.

•                    Provide secretariat function for meetings/forums.

•                    At least seven(7) years of relevant work experience in IT project management.

•                    Knowledge in IT security and infrastructure designs and implementations and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.

•                    Experience in delivering and operating Government IT projects are also preferred.

SKILLSETS:

•                    Project Management: Capable of overseeing project budgets, handling change requests and ensuring projects are completed within financial constraints.

•                    Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

•                    Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

•                    IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

•                    Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

•                    Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

As a Digital Business Analyst, you will support the Chief Information Officer and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives.  You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills.  You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

RESPONSIBILITIES

·      Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

·      Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

·      Evaluate and recommend technologies (including AI tools), aligning with GovTech's technology directions and WOG central solution, through hands-on experimentation.

·      Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

·      Ensure system readiness for deployment and analyze the impact of changes.

·      Assist the CIO in identifying digital transformation opportunities.

·      Define product vision, roadmap, and objectives aligned with business strategy.

·      Communicate product strategies and use data to inform decisions.

QUALIFICATIONS

·      Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.

·      Experience in at least one full software/product development cycle (Agile preferred).

·      Strong analytical, problem-solving, and influencing skills.

·      Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

·      Proactive, motivated, and inquisitive mindset.

·      Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

·      Business Analysis certification (e.g., CBAP).

·      Past development or consulting experience.

·      Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

·      Experience working with Agile tools such as Figma, Miro, or JIRA

·      Experience facilitating workshops, focus groups, and sprint reviews

·      Knowledge of data analytics and product metrics

·      Certification such as Scrum Master or Product Owner is a plus

·      Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration

·      Experience to rapid application development platforms such as OutSystems

·      Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

As a Project Manager, you will support the Chief Information Officer to oversee technology-driven projects that improve government services. You will collaborate with cross-functional teams including business analysts to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at balancing multiple projects concurrently while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

RESPONSIBILITIES:

·      Define project scope, objectives, and deliverables with government stakeholders

·      Oversee service providers to ensure contractual responsibilities are met and manage vendor relationships

·      Oversee day-to-day system operations to meet business objectives on uptime and availability

·      Lead and drive ops-tech sessions to facilitate project planning and execution

·      Coordinate and track multiple projects across teams, ensuring timely completion

·      Lead and coordinate procurement activities including contract renewals and licenses

·      Coordinate system security audits and vulnerability assessments

·      Lead and facilitate collaboration between development and technology teams

·      Develop and maintain project schedules, statuses, and reports

·      Lead regular meetings to update senior leadership and stakeholders on progress and challenges

·      Manage and monitor project plans to ensure successful completion within schedule, scope and budget

·      Implement processes covering issue management, change control, documentation management and quality assurance

·      Assist the CIO in identifying digital transformation opportunities

QUALIFICATIONS;

·      Degree in a relevant IT field with 5+ years of experience in project management, preferably in technology environment

·      PMP or equivalent project management certification

·      Ability to manage multiple projects simultaneously

·      Experience in managing system implementation and maintenance projects using Agile methodology

·      Experience in budget management, cost optimisation, and financial planning

·      Team player with strong analytical, problem-solving, and influencing skills

·      Proficiency in project management tools and methodologies

·      Experience facilitating collaboration between diverse teams

·      Experience with government agencies and understanding of procurement processes

·      Technical background with IT teams and developers

·      Experience in Agile, Cloud Technologies, Knowledge Management, or Service Design

Good-to-have Skills

·      Experience working with Agile tools such as Figma, Miro, or JIRA

·      Experience facilitating workshops, focus groups, and sprint reviews

·      Knowledge of data analytics and product metrics

·      Certification such as Scrum Master or Product Owner is a plus

·      Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration

·      Experience to rapid application development platforms such as OutSystems

·      Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

• Developed and maintained C# ASP.NET web applications and REST APIs
• Built automation applications including UIs and workflows using Nintex K2 platform
• Designed Microsoft SQL database tables and procedures for optimized performance
• Implemented complex queries via linked servers to Oracle SQL and SAP databases
• Managed end-to-end e-Invoice system with UiPath RPA automation, ASP.NET web application for approval workflow, and SAP HANA integration for invoice posting
• Deployed web apps on Windows server and maintained hosted services
• Manage labels and policies in Microsoft Purview Information Protection and AIP server
• Performed software testing and optimization to ensure reliability and performance
• Provided production support, bug fixes, troubleshooting, and monitoring for all enterprise
• ASP.NET web applications and Nintex K2-based applications

(i) Have Three (3) years of experience in each of the programming skills:

- JSP,

- Servlet,

- Java Bean,

- Java Script,

- Session management

- JDBC, SQL

(ii) Have Five (5) years of experience in coding programs using each of the skills:

- MVC modeling;

- Java Server Faces

- EJB (session, entity & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object),

(iii) Preferably have hands-on experience in the following:

- IBM RAD9.0 or above or Eclipse or equivalent

- Portal and Portlet development using JSF

- Jtpl (page template)

- n-Tier Architecture

- Java Web Security/LDAP

- JEE Security

- JEE Transaction

- XML

- Web Services (WSDL)

- JNDI

- Ajax

- JSON

- UML diagrams

- Secure coding to prevent application vulnerabilities (for eg.

Cross-site scripting; Injection vulnerability flaws such as SQL

injection, command injection; Race conditions; Improper error /

exception handling, etc)

Job Description:

The Programmers shall be required to:

i. Code, modify, test, correct, and document new and existing programs using assigned languages, tools, and coding conventions;

ii. Prepare and document test data;

iii. Prepare and set up testing and production environment;

iv. Prepare and maintain program and system documentation;

v. Assist in establishing file structures and processing logic requirements;

vi. Produce deliverables according to group standards and procedures;

vii. Assist Project Leaders in the study and design of application systems and work coordination, project management, and user training work;

viii. Troubleshooting and supporting end-users in the implementation and maintenance of application systems;

ix. Train other contract programmers in the relevant skills;

x. Participate in Disaster Recovery activities eg. simulation exercises at

Disaster Recovery sites;

xi. Learn/pick up new programming skills related to System

Development and Maintenance as assigned by the supervisors;

xii. Any other tasks related to System Development and Maintenance as assigned by the manager.

The System Engineer (Junior DevOps) is responsible for supporting and maintaining containerized platforms, primarily Kubernetes (K8s) clusters. The role also involves provisioning new Kubernetes clusters for new projects, collaborating with the Wintel team on Active Directory (AD) and SOX-related Risk and Control Matrix (RCM) activities, and supporting ongoing IT security and compliance reviews.

Key Responsibilities

·      Maintain, monitor, and support existing Kubernetes (K8s) clusters to ensure stability, availability, and performance.

·      Provision and configure new Kubernetes clusters to support new projects and business requirements.

·      Support CI/CD and DevOps operational activities in a junior capacity, following established standards and best practices.

·      Perform routine cluster upgrades, patching, backup, and recovery activities.

·      Collaborate closely with application teams to support containerized workloads.

·      Work with the Wintel team to support Active Directory (AD) related tasks, including SOX Risk and Control Matrix (RCM) evidence and controls.

·      Participate in regular IT security reviews and compliance checks.

·      Ensure systems and platforms comply with internal security policies and regulatory requirements.

·      Document system configurations, procedures, and operational changes.

·      Assist in incident and problem resolution related to system, platform, or DevOps environments.

Required Skills & Experience

·      Diploma or Bachelor’s degree in Information Technology, Computer Science, or related discipline.

·      1–3years of experience in system administration, DevOps, or infrastructure support roles.

·      Hands-one xperience or strong exposure to Kubernetes (K8s)

·      Familiarity with CI/CD pipelines and DevOps concepts.

·      Understanding of Active Directory fundamentals and Windows server environments.

·      Awareness of IT security, compliance, and audit requirements (e.g., SOX).

·      Strong troubleshooting, documentation, and communication skills.

·      Willingness to learn and grow in a DevOps and cloud-native environment.

The Network Engineer will provide hands-on technical support for the FAB Network Technology Refresh program and other network-related projects. The role focuses on implementation, migration, upgrade, and stabilization of network infrastructure while ensuring minimal business disruption.

Key Responsibilities

·      Support the FAB Network Technology Refresh program and other network related projects including hardware replacement, configuration, migration, and decommissioning activities.

·      Install, configure, and upgrade network devices such as switches and wireless equipment.

·      Execute network migration activities with detailed planning, testing, and rollback procedures.

·      Provide on-site and remote support during implementation and cutover windows.

·      Work closely with internal teams, vendors, and system integrators to deliver project milestones.

·      Perform network testing, validation, and performance checks post-implementation.

·      Update and maintain network documentation including diagrams, configurations, and asset records.

Required Skills & Experience

·      Diploma or Bachelor’s degree in Information Technology, Computer Science, or related discipline.

·      Strong knowledge of TCP/IP,VLANs, routing, switching, DNS, DHCP, and network fundamentals.

·      Hands-on experience with enterprise network devices (Aruba,H3C and HPE).

·      Experience supporting network refresh, upgrade, or migration projects.

·      Knowledge of firewall and VPN technologies.

·      Strong troubleshooting and problem-solving skills.

·      Ability to work independently and under tight project timelines.

AMS Executive

Individuals who demonstrate strong ownership and accountability and having relevant experience in handling enterprise / business application ITSM.

Service Management:

·      Ensure compliance with company policies, security standards, and regulatory requirements and process.

·      Assist in gathering information to support LOB applications related audit.

·      Perform periodic / ad-hoc services work in accordance with the Standard Operating Procedure (SOP) as required for LOB system operation. 

Incident and Problem Management:

·      Ensure application support services meet SLA (Service Level Agreement)and KPI (Key Performance Indicator) targets.

·      Oversee and contribute to investigation and resolution of complex application issues.

·      Conduct root cause analysis and implement corrective actions to prevent recurrence.

·      Coordinate with other IT teams and vendors as necessary to resolve issues.

·      Coordinate with vendors and advanced support / escalation when required to ensure the SLA (Service Level Agreement) and KPI (Key Performance Indicator)is within target.

 Change and Release Management:

·      Validate and provide assessment details any change and release request, ensure changes are properly documented and coordinate on the approval based on priority.

·      Coordinate and oversee approved service / change request till its completion.

·      Manage the coordination for deployment of application updates, patches and periodic maintenance activity.

·      Coordinate the communication with stakeholders on the downtime /maintenance request.

·      Perform application validation after schedule activities or release asper required.

 Reporting and Documentation:

·      Maintain detailed documentation of application support operation manual, processes, and procedures.

·      Ensure accurate and up-to-date records of all incidents and resolutions.

·      Maintain and update schedule of periodic activity and initiate or coordinate to initiate the periodic activity (i.e.: user access review request ,server patching, cert renewal, DR rehearsal, account expiry renewal, etc.)