We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager.
Closing Date: Applications will close on 10th April 2026.
What you'll be doing:
- Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice.
- Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
- On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team to improve customer satisfaction, increase productivity or reduce costs.
- Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
- Playing an active role in the achievement of department goals by assisting with all types of work across the department as needed and assisting with training if appropriate.
- Using Salesforce to manage customer contacts and workflow in line with the SOP.
- In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.
