Total 13 job vacancies by Income Insurance Limited

We are seeking an experienced ITSM Manager to lead the organisation’s IT Service Management function and oversee the ServiceNow platform as a strategic enterprise capability. This role is responsible for driving ITSM process maturity across incident, problem, change, request, knowledge, CMDB and service operations, while ensuring the ServiceNow platform is stable, well-governed and aligned with business needs. The role also leads audit, governance, risk and control activities within Technology & Operations, ensuring processes, documentation and evidence are maintained in an audit-ready state to support internal and regulatory requirements. As a people manager, the ITSM Manager will lead and develop a team, promote service excellence, and foster a strong culture of accountability, control and continuous improvement.

Key Responsibilities:

• Lead the end-to-end IT Service Management function, including the design, implementation and continuous improvement of ITSM processes, standards and operating procedures.
• Oversee the ServiceNow platform, including platform governance, roadmap planning, demand prioritisation, release oversight, configuration standards, data quality and user adoption.
• Drive process standardisation and operational discipline by embedding strong governance, risk and control practices across service management workflows.
• Manage audit, governance and control matters within Technology & Operations, including audit coordination, regulatory reviews, evidence management, issue tracking and remediation reporting.
• Maintain audit readiness by ensuring process documentation, control records, procedures and supporting evidence are accurate, current and readily available.
• Partner closely with risk, compliance, audit and business stakeholders to identify control gaps, implement remediation actions and strengthen governance practices.
• Lead ServiceNow enhancements and platform improvements in partnership with business and technology teams, ensuring solutions are fit for purpose and aligned with enterprise priorities.
• Monitor and report on service performance through KPIs, SLAs, trend analysis and management dashboards to support service improvement and decision-making.
• Lead key service management and governance initiatives to enhance process maturity, platform effectiveness and service quality.
• Manage and develop a team by setting clear objectives, coaching employees, building capability and fostering a high-performing and collaborative culture.
• Manage vendors and delivery partners, where applicable, to ensure service quality, performance and contractual compliance.

Qualifications and Experience:

• Degree in Information Technology, Computer Science, Engineering, Business IT or a related discipline.
• At least 8 to 12 years of relevant experience in IT Service Management, ServiceNow platform management, technology operations, governance, risk, controls or audit-related roles.
• Proven experience managing ITSM processes within a large enterprise environment, preferably in a regulated industry.
• Strong working knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.
• Experience in audit, regulatory review, control testing, remediation tracking and governance reporting.
• Demonstrated people management experience, with a track record of leading and developing high-performing teams.
• Good understanding of ITIL practices, governance frameworks and technology control disciplines.
• Strong communication, stakeholder management and presentation skills, with the ability to engage effectively across technical and non-technical audiences.

Preferred Skills / Certifications:

• ITIL certification and/or relevant ServiceNow certifications.
• Experience in financial services, insurance, banking or other highly regulated environments.
• Familiarity with technology risk, operational resilience, compliance frameworks and control self-assessment practices.

Job Responsibilities:

• Assess and underwrite life and health insurance applications (new business and policy servicing) and decide if the risk can be accepted  
• Explain underwriting decisions and requirements to the sales channels
• Provide service support and liaison for the sales channels
• Assist the sales channels on their queries related to underwriting requirements and underwriting decision
• Liaise with reinsurers on complex cases or refer cases to reinsurer if sum at risk exceeds treaty limits 
• Check and sign off underwriting requirement letters and special terms letters prior to release
• To be involved in adhoc duties or projects related to underwriting

Requirements:

• At least a diploma or degree
• A degree in Insurance or Biomedical Science or Life Science would be an added advantage
• At least 5 years of experience in life and health underwriting
• Experience in Singapore life insurance market will be preferred
• Good written and verbal communication skills
• Team player with good interpersonal skills
• Committed, take ownership and results-driven

We are seeking a highly motivated and experienced PMO Lead to lead a large-scale insurance core system modernisation initiative. This initiative involves replacement of legacy core policy administration system across life and health line of business covering various business functions such as new business, underwriting, policy servicing, claims processing, collection & billing and includes multiple integration points across the IT ecosystems including customer facing platforms, data, GL etc. as well as data migration.

The PMO Leadr will oversee all aspects of the projects and ensure the deliverables are within the defined scope and budget.

Key Responsibilities

• Manage and monitor all the phases of the project lifecycle and work closely with the business and technology workstreams to develop a detailed plan, set deadlines, assign responsibilities and monitor the progress.
• Create and manage detailed plan and tasks across blueprinting, testing data migration and change management phases by actively engaging with workstreams leads.
• Provide timely update to stakeholders, highlight project risks and maintain regular project progress/update cadence.
• Collate information across workstream progress and prepare presentations that clearly articulate the dependencies across activities, track the critical path, surface the blockers and assign responsibilities for outstanding tasks.
• Monitor project scope and schedules, ensure effective communication and documentation in line with the laid-out governance framework.
• Co-ordinate with cross-functional teams including business analysts, QA’s,developers and business users to drive decisions and resolve conflicts.
• Ensure resource availability and allocation.

Requirements:

• Bachelor Degree in Computer Science or equivalent
• Minimum of 12 - 14 years’ experience in project management with knowledge of insurance domain (mainly Life & Health insurance), preferably leading large-scale projects
• Good understanding of insurance processes and insurance technology landscape/ecosystem including key integration touchpoints and data.
• Outstanding stakeholder management skills with pro-active problem-solving abilities.
• Experience with core policy administration policies is preferred.
• Expertise in project management methodology following hybrid approach with elements from waterfall and agile practices.
• Excellent communication and presentation skills to articulate project goals, updates and risks to key stakeholders
• Ability to foster a collaborative team environment.
• Excellent time management skills to set deadlines and schedule tasks and ensure timelines are met.
• Awareness of emerging technology trends and regulatory needs.

We are looking for a technically grounded and delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems. As Technology Delivery Manager, you will lead the delivery of scalable, secure, and integrated customer technology solutions while driving engineering best practices and aligning closely with business stakeholders. This role requires deep expertise in solution architecture, engineering leadership, and platform integration. While your core responsibility is the successful delivery of modern customer and marketing technology solutions, you will also be expected to leverage emerging technologies such as Generative AI where appropriate to enhance productivity, automation, and customer engagement.

Key Responsibilities:

Technology Delivery & Solution Ownership:

• Own the end-to-end design and delivery of solutions across CRM (e.g., Dynamics, Salesforce), customer engagement platforms, marketing tools, and contact center technologies.
• Lead cross-functional engineering teams and oversee delivery across all stages — from discovery and architecture to deployment and optimization.
• Translate business requirements into scalable, integrated technical solutions with a strong focus on performance, data integrity, and maintainability.

Contact Centre Technology Leader:

• Deliver omnichannel contact center capabilities including voice, chat, IVR, and digital touchpoints.
• Drive modernization through AI-based features such as agent assist, sentiment detection, and self-service automation (as applicable).
• Ensure seamless integration between contact center systems, CRM, and knowledge bases.

Customer Communication Technology Leader:

• Lead the development of customer communication strategies across multiple channels (email, SMS, letters, etc.) to ensure consistency, personalization, and a high-quality customer experience.
• Work closely with stakeholders in marketing, customer service, and product teams to align communication strategies with company goals.
• Design the strategy for letter/document generation and maintenance lifecycle.

Engineering Team Leadership:

• Lead, grow, and mentor a team of developers, architects, and DevOps engineers — in-house and partner-based.
• Enforce modern software development practices (CI/CD, test automation, observability, cloud-native design).

Cross-Platform Integration & Data Flow:

• Manage data flow and orchestration across customer-facing systems, ensuring unified customer views and real-time insights.
• Work closely with data, analytics, and compliance teams to ensure alignment with privacy and governance policies.

GenAI (Supportive Scope):

• Explore and pilot GenAI use cases to support customer service (e.g., call summarization, knowledge retrieval), content generation for marketing, and automation of repetitive tasks.
• Partner with enterprise AI and innovation teams to integrate approved GenAI capabilities into existing platforms where it enhances experience and productivity.

Technology Delivery & Project Management:

• Manage and oversee the delivery of customer communication technology projects from inception to implementation.
• Ensure the successful integration of communication platforms with CRM systems, billing systems, and other relevant internal tools.
• Create project timelines, milestones, and budgets, and manage resources efficiently to meet deadlines and quality standards.

Platform Management and Optimization:

• Oversee the configuration, management, and optimization of communication platforms and tools.
• Monitor system performance and user experience to identify opportunities for improvement and efficiency gains.
• Lead efforts to automate communication workflows and processes, improving speed and accuracy while maintaining a high level of customer satisfaction.

Compliance and Regulatory Management:

• Ensure all customer communication adheres to legal and regulatory requirements, including data privacy and security standards (e.g., PDPA, MAS, etc.).
• Implement protocols and procedures to regularly audit and review customer communications to maintain compliance.

Required Experience & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• At least 10 years of experience in technology delivery with strong architectural, engineering, and platform leadership experience.
• Proven experience with CRM platforms (Microsoft Dynamics, Salesforce), marketing automation tools, and enterprise integration.
• Strong background in contact center technologies and their integration into broader customer ecosystems.
• Experience managing large-scale cross-functional technology programs with full accountability.
• Excellent understanding of cloud infrastructure (Azure, AWS), API management, and security principles.

Preferred Qualifications:

• Exposure to customer data platforms (CDPs), journey orchestration tools, and identity resolution frameworks.
• Experience with GenAI tools and frameworks (e.g., OpenAI, Azure OpenAI, Claude, etc.) in applied business contexts.
• Industry experience in telecom, banking, retail, or digital consumer products.
• Certifications in relevant platforms (Dynamics, Salesforce, AWS/Azure, Agile/SAFe).
• Technical Expertise: Strong understanding of communication platforms (email, SMS, letters, etc.), CRM systems, and automation tools. Familiarity with API integrations, content management systems, and related technologies.
• Project Management: Proven experience in managing large-scale projects, with expertise in Agile or Scrum methodologies.
• Communication Skills: Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders effectively.
• Problem-Solving: Ability to identify complex issues and deliver innovative solutions that address both customer and business needs.
• Customer-Centric Focus: Passion for improving the customer experience and delivering value through effective communication.
• Preferred Skills:
• Experience with customer communication platforms such as Twilio, Salesforce, and other relevant systems.
• Knowledge of insurance-specific customer communication needs, such as policy letters and payment notifications.
• Experience with data privacy regulations and compliance, particularly in the context of customer communications.
• Experience with customer document platforms such as Pitney Bowes, OpenText, or other relevant systems.

Why Join Us?

• Lead mission-critical customer technology programs with full autonomy and impact.
• Architect and deliver modern platforms that support both operational excellence and personalized engagement.
• Work with a talented team and best-in-class technology stack — with the opportunity to innovate responsibly using emerging tech like GenAI.
• Be part of a transformation journey focused on customer value, intelligent automation, and digital scale.

We are seeking an experienced Senior Business Intelligence Analyst to join our Data & Analytics team. In this role, you will partner closely with business and technology stakeholders to design, deliver and continuously enhance analytical solutions. You will also help strengthen self-service analytics capability while ensuring strong governance, quality and consistency.

Income Insurance is undergoing a strategic transformation across its business and technology landscape, with Business Intelligence playing a critical role in translating data into timely and actionable insights to support business growth, operational efficiency and informed decision-making.

Responsibilities:

• Partner with business stakeholders to understand objectives, KPIs and analytical requirements and translate them into effective BI solutions
• Lead and own end-to-end delivery of BI initiatives across multiple BI workstreams, encompassing prioritization, dependency management, requirements definition, implementation and continuous enhancement to ensure timely outcomes aligned with business objectives 
• Design, develop and maintain dashboards and reports to support enterprise reporting and analysis needs
• Analyse and interpret complex datasets to generate actionable insights and support data‑driven decision‑making 
• Create clear, intuitive data visualisations using Tableau to enable effective data storytelling 
• Enable and promote self‑service BI by delivering trusted data sources and well‑designed analytical products
• Provide guidance to stakeholders on BI tools, metrics, and best practices 
• Collaborate with data engineers, data office, and governance teams to ensure data quality, consistency, and lineage 
• Drive BI governance activities, including access management, usage monitoring and documentation
• Drive continuous improvement of BI standards, platforms and processes.

Qualifications:

• Degree in Maths / Statistics / Analytics / Technology / Business or a relevant discipline 
• Minimum 7 years’ working experience in business intelligence or analytics role
• Advanced proficiency in SQL; experience with Python or similar technologies is an advantage
• Experience working with data warehouses and cloud platforms (AWS preferred)
• Strong expertise in Tableau and other modern BI tools, with solid data visualization and storytelling skills
• Proven experience applying analytics in insurance, banking, financial services or multi-national corporations with large enterprise data environments
• Analytical, detail-oriented, ability to manage timelines and adapt to business needs 
• Strong communication and stakeholder management skills, with ability to work effectively across business and technology teams
• Experience leading multiple analytics initiatives or workstreams
• Demonstrated ability to influence stakeholders on priorities and KPI definitions

The Executive role supports the Bank Reconciliation & Treasury function by assisting in daily operational activities to ensure accurate reconciliations, compliance with procedures, and smooth cash flow operations. This role is primarily execution-focused and provides exposure to treasury processes, systems, and improvement initiatives under guidance from senior team members. The ideal candidate is detail-oriented, eager to learn, and committed to building strong technical foundations while contributing to a reliable and well-controlled finance operation.

Description for Internal Candidates

Key Responsibilities

• Perform daily and monthly bank reconciliations under supervision
• Assist in investigating and resolving reconciliation discrepancies and variances
• Prepare manual journal entries relating to bank transactions in the SAP system
• Prepare fund transfers between bank accounts in accordance with approved procedures and timelines
• Ensure bank-related transactions are properly recorded and follow up on outstanding items in a timely manner
• Liaise with internal stakeholders to clarify queries and support transaction adjustments
• Assist in the preparation of bank reconciliation statements and related reports
• Support user acceptance testing (UAT) and system or process enhancements as assigned
• Provide assistance during audits and help respond to audit queries

Qualifications & Competencies

• Degree/Diploma in Finance, Accounting, or related field
• 1–2 years of experience in Finance or Accounting
• With SAP knowledge and proficiency in Excel would be advantageous.
• Ability to work independently and as part of a team

At Income Insurance, we aim to create exponential value and cultivate dynamic learning culture. As part of Income’s Actuarial Pricing Team, candidate will work closely and collaborate with stakeholders across the organization to deliver business-oriented, customer-focused and innovative insurance solutions. This role is intended for an experienced individual contributor who can independently deliver health pricing workstreams while working under guidance from senior leaders.

Key Responsibilities include:

• Close collaboration with Product Development Team and relevant business stakeholders to design and devise innovative product proposition and support product pricing and implementation, while ensuring internal financial metrics are met.
• Work closely with Manager, Head of GH Pricing, Chief Actuary and other senior stakeholders, as required, to support and contribute actuarial analysis and pricing recommendations aligned with company product strategy for the health business. 
• Monitor portfolio experience, conduct experience studies to set pricing assumptions and perform periodic repricing exercise. Provide insights on key drivers and emerging risks. Strengthen technical pricing and analytics for the team tapping on data-driven insights using external and internal data sources
• Adopt best practices and effective controls and monitoring framework in the delivery of pricing work to protect Income against regulatory, financial and reputation risk.
• Enhancing Actuarial Pricing Process to improve efficiency, robustness and turnaround time.
• Adopt design‑thinking and agile principles, in delivering pricing and product‑related projects

Qualifications:

• Good progress in actuarial qualifications with either US, UK, or Australia Actuarial Institute, with at least 4 years of work experience in Actuarial function.
• Experienced in health and protection product development and pricing
• Experience in using actuarial modelling tool and data software such as Prophet & Alteryx will be a plus
• Able to work independently with strong project management, communication and actuarial technical skills.
• Confident in constructively challenging the status quo and proposing improvements to drive better outcomes
• Adaptable and open to dynamic working environment and willing to explore new ways of working.
• Experience in stakeholder management and/or project‑based work.

Disbursement team within Finance Department to support the key reporting and operational functions of payout across different payout stream (Insurance policy related payout, vendor payout, commission payout and processing) projects, system enhancement etc.

KEY RESPONSIBILITIES INCLUDE:

•    Work closely with Disbursement officers/ team lead and assist in preparation of full suites of payout processing across difference steam
•    Process all type commission/incentives related payout, recoveries and processing
•    Ensure all payout are approved within approval limit, processed in an accurate and timely manner
•    Ensure completeness of payout processing and obtain authorised signatories for payout
•    Preparation of payout/journal vouchers and ensure expenses are charged to proper accounts codes and cost centres
•    Preparation of monthly GL schedule and reconciliation, follow up and update tax invoice / gst on commission reconciliation etc
•    Handle all type of payout enquiries and feedback from customers / channels/ stakeholders etc
•    Perform work process reviews findings and contribute recommendations for change 
•    Involve in project/ system testing and provide user requirements through liaising with various stakeholders.
•    Assist in bank account creation
•    Update standard operations procedures
•    Provide effective backup coverage
•    Any other ad-hoc duties assigned
 

REQUIREMENTS:

•    Degree / Diploma holder preferably with minimum 1-3 years of relevant experience in payout processing knowledge
•    Good knowledge in Ms Excel 
•    Preferably knowledge in PowerBI, Power Query, coding skillset
•    Fast learner who is able to multi-task
•    Proactive, good interpersonal, communication and analytic skills
•    Highly organized, attention to details and handle massive data
•    Pleasant, positive personality, enjoy collaborating with others 
•    Knowledge of SAP accounting system will be an advantage

The role is critical to scale and transform IT toward more agile and nimble delivery in the increasingly digital business environment. He/she is responsible to establish and maintain strong SDLC and software quality practices, cultivate and lead the right culture and mindset toward ensuring good quality, robust risk management and compliance. He/she is also pivotal to cultivate and evolve toward increasingly more cross-functional collaboration and improving user experience across IT and Business.

Responsibilities

• Develop and maintain deep working knowledge of the end-to-end SDLC, including governance structure, decision authorities, sign-off points, escalation paths, and tools. Act as a single point of clarity on how SDLC governance operates across PMO, Architecture, IT Risk & Security, Application, Technology, and Operations teams, ensuring shared understanding and consistent application.
• Proactively assess alignment between documented SDLC standards and actual delivery practices, considering organizational culture, risk appetite, regulatory expectations, and delivery maturity. Clearly explain why governance controls exist, how they should be applied, and when flexibility is appropriate.
• Champion a quality- and risk-aware delivery culture, balancing governance rigor with agility, and helping teams navigate governance expectations without creating unnecessary friction.
• Implement and operationalize processes and controls related to SDLC, including but not limited to sign-off processes / workflow, checklists, templates, and procedures, managing / coordinating with the systems involved in the process.
• Assist IT audits / inspections related activities pertaining to SDLC governance and processes adherence.
• Works with project or implementation team to establish quality assurance plan, approach, and cadences.
• Works with project or implementation team to monitor adherence to SDLC governance, manage and track resolutions of any non-compliances discovered.
• Provide clear direction and leadership when resolving SDLC non‑compliances, conflicting stakeholder priorities, or ambiguity in governance interpretation, ensuring focus on outcomes that matter most to the organization, balancing speed, quality, risk, and regulatory compliance, and driving timely decision-making where trade-offs are required.
• Actively listen to delivery teams, stakeholders, and auditors to understand pain points, constraints, and improvement opportunities in SDLC processes, tools, and ways of working.
• Demonstrate strong ability to synthesize feedback, data, and observations into pragmatic, prioritized improvement recommendations.
• Facilitate constructive feedback loops (e.g., retrospectives, post-implementation reviews, audit debriefs) and translate insights into actionable enhancements to SDLC processes, governance artefacts, tooling, and delivery practices.
• Lead continuous improvement initiatives by evaluating effectiveness of existing processes and tools, piloting changes where appropriate, promoting and driving adoption through clear communication and change management.
• Design and deliver practical, role-based training and coaching, moving beyond awareness to build real capability and ownership within teams
• Represent IT delivery assurance and lead walkthrough of all SDLC related governance artefacts as required.

Requirements

• Minimum 10 years experiences in performing IT project management, test management, quality assurance, and/or IT audit functions.
• Strong proficiency and knowledge in good project management, test management, and software development practices.
• Strong analytical skill, detail-oriented, and result-driven, with ability to manage team.
• Strong ability to guide, and coach QA / project teams, and delivery stakeholders on SDLC expectations, quality practices, risk management, and compliance requirements, adapting guidance based on team maturity and context.
• Proactive and has good interpersonal, communication, and stakeholder management skills.
• Bachelor’s degree in computer science, information technology, or information system management
• Certifications in Project Management Professional (PMP), COBIT, CISA are highly preferred.
• Has good knowledge and working experience with SDLC collaboration tools (such as JIRA/Confluence) and IT Service Management. Good understanding & experience on administration / configurations of such tools are highly preferred.
• Has good knowledge on Agile, Lean Management, and DevOps practices
• Has good familiarity with Insurance Industry and relevant regulatory requirements, such as MAS TRM Guidelines, LIA/GIA Guidelines, and Cyber Security

Analytics Center of Excellence (COE) at Income Insurance is the enterprise team that champions and develops AI/ML solutions. We focus on in-house solution development as well as partnerships. To ensure the successful execution of Income’s enterprise strategy to build Analytics as a product through impactful AI/ML solutions, driving innovation, and cultivating AI culture, we are seeking a highly skilled and experienced Data Scientist to join our team. The selected candidate will focus on building Generative AI-based solutions

Responsibilities:

• Take ownership of AI/ML use cases, from design and implementation to continuous enhancement.
• Act as a technical specialist in AI, primarily focusing on Generative AI. Design and develop solutions to address various business challenges, particularly those related to optimizing operational efficiency.
• Collaborate with other data engineers, analysts, data scientists, product specialists, and stakeholders to build well-crafted, pragmatic, and robust solutions that meet business requirements.
• Stakeholder management and engagement: proactively engage with stakeholders to understand their needs and translate them into technical requirements for AI/ML modeling.
• Maintain documentation of dataset curation, modeling approach, model performance, code changes, and workflows.
• Demonstrate a strong understanding of data privacy regulations such as PDPA, and AI governance guidelines to ensure compliance.
• Foster an innovative and growth-oriented mindset, continuously seeking opportunities to enhance AI/ML models and drive improvements across the organization.

Requirements:

• 3–5 years of experience in a data science role, with demonstrable expertise in the AWS platform. Experience with Microsoft Copilot Studio is a plus.
• Bachelor’s degree in computer science or equivalent.
• Familiarity with techniques for Document Chunking, Embedding, and Information Retrieval for improving model accuracy and relevance.
• Expertise in Prompt Engineering for designing and managing effective prompts.
• Hands-on experience with AWS Bedrock, including deploying solutions using foundation models and integrating them into scalable applications using APIs and orchestration tools.
• Experience in Agentic Workflow for maximizing the utility of models, including understanding user intent and context to drive meaningful interactions.
• In-depth knowledge of supervised and unsupervised ML models – linear & logistic regression, clustering, tree-based models like random forest, bagging, and boosting models.
• Proficient in SQL, Python, and Spark.
• Proven experience in implementing MLOps practices on AWS.
• Familiar with Data Warehouses such as Redshift, Hive, and S3.
• Passionate about technology and always looking to upskill based on new developments in the AI space.
• AWS or Microsoft certifications will be a plus.
• Experience in the financial industry, telecommunications, or consulting is preferred

To strengthen end-to-end ILP product investment support ensuring operational readiness, regulatory compliance and sustainable BAU support amid increasing scrutiny.

Key Responsibilities

• Provide end-to-end investment support for ILP products (self-managed and direct funds)
• Support ILP product launches, onboarding, lifecycle events and fund changes
• Oversee pricing validation, unit pricing accuracy and exception management
• Coordinate with distributors, custodians, fund managers and internal stakeholders
• Support ILP regulatory reporting, audit queries and ILP review requirements
• Ensure clear documentation, governance and ownership for ILP processes
• Identify automation and simplification opportunities across ILP workflows
• Act as SME for ILP investment operations and escalation point for issues

Key Requirements

• 6–10 years’ experience in ILP, investment operations or fund accounting
• Strong understanding of ILP structures, pricing and operational workflows
• Experience working with distributors / platforms / custodians
• Detail-oriented with strong control and risk awareness
• Experience in automation, workflow tools, or data platforms (e.g. data lakes, dashboards)
• Comfortable operating in a changing and high-scrutiny environment
• Hands-on, resilient, and comfortable managing ambiguity

Responsibilities:

• Perform oversight on operational tasks on account opening, KYC support, collateral management, cash and fund trade processing, investment linked funds related tasks including processing subscription and redemptions flows and fee payments. These tasks include oversight and verification of those which are outsourced to the transfer agent.
• Perform relevant reconciliations, controls and procedures to ensure accuracy and timely completion of reporting and operational tasks.
• Investigate and engage with relevant internal and external parties (such as custodian, fund managers and transfer agent) to follow up on queries and address queries and issues.
• Liaise and coordinate with internal and external parties on account related setup and documentation which include SOPs, workflows/processes, KYC and agreements.
• Drives, project manage initiatives involving with investment portfolios, controls, risk management, statutory and regulatory changes impacting BAU processes.
• Provide operational support for private investment funds which include cash management (capital call/distribution), fund administration, monitoring and reporting. Also supporting the investment team on portfolio management matters and ensure that daily operational matters are managed well.
• Perform oversight on key external parties to ensure smooth day-to-day delivery of BAU work.
• MAS Outsourcing monitoring and reporting.

Key Requirements

• Bachelor Degree of accountancy or equivalent
• 3-5 years’ experience in fund accounting or investment operations and ILP\
• Strong understanding of ILP structures, pricing and operational workflows
• Experience working with distributors / platforms / custodians
• Detail-oriented with strong control and risk awareness
• Comfortable operating in a changing and high-scrutiny environment
• Hands-on, resilient, and comfortable managing ambiguity

Role Purpose To lead the end-to-end ILP product operations vertical, overseeing the full investment lifecycle from fund order placement through NAV pricing generation, fund accounting and year-end reporting. The role is accountable for ensuring operational excellence, regulatory compliance (MAS and CPFIS), governance integrity, and scalable support for ILP product growth, including new launches and Direct Fund initiatives.

Key Responsibilities

End-to-End ILP Investment Operations Ownership

• Own the complete ILP operational workflow, including:Fund order placement and executionSubscription/redemption processingCorporate actions and lifecycle eventsCash management and reconciliationNAV validation and unit pricing oversight
• Ensure timely and accurate NAV pricing generation
• Oversee fund accounting processes specific to ILP structures
• Serve as the primary escalation point for ILP operational issues

Accountability: Accurate, timely and well-controlled ILP operations across all products.

Regulatory & Governance Oversight (MAS & CPFIS)

• Ensure compliance with applicable MAS regulations governing ILP operations
• Ensure CPFIS-related requirements are adhered to where applicable
• Maintain clear documentation, control evidence and governance frameworks
• Lead regulatory reviews and respond to audit / supervisory queries
• Strengthen ILP pricing governance and oversight framework
• Monitor and manage regulatory risk exposures related to ILP products

Accountability: ILP operations remain fully compliant and audit-ready at all times.

ILP Product Launch & Change Management

• Lead operational readiness for new ILP product launches
• Assess accounting, data, workflow and control implications of new products
• Partner with Product, Actuarial, Risk and Distribution teams on implementation
• Design and embed scalable operational processes before BAU handover
• Support Direct Fund Model initiatives and structural changes

Accountability: Smooth, well-controlled onboarding of new ILP products without downstream remediation.

Fund Accounting & Year-End Responsibilities

• Oversee ILP-related fund accounting activities
• Ensure month-end, quarter-end and year-end closing processes are completed accurately and on time
• Lead preparation of ILP financial schedules and reporting
• Coordinate audit processes related to ILP funds
• Ensure books and records integrity for ILP structures

Accountability: Clean audit outcomes and accurate ILP financial reporting.

Controls, Risk & Operational Resilience

• Establish strong maker-checker and escalation frameworks
• Monitor operational incidents and drive root-cause remediation
• Maintain ILP risk registers and control documentation
• Reduce key-man dependency through documentation and cross-training
• Ensure sustainable resourcing during peak periods

Accountability: Reduced operational risk and strengthened control environment.

Data & Process Optimisation

• Partner with Fund Accounting Transformation & Data Lead to improve:Data qualityWorkflow efficiencyAutomation opportunities
• Identify areas for operational simplification and digitisation
• Ensure ILP workflows align with the broader IVS data architecture

Accountability: Efficient, scalable and future-ready ILP operations.

Key Requirements

• Bachelor Degree in accountancy, finance or relevant
• 8–10 years’ experience in ILP operations, fund accounting or investment operations within an insurer or asset manager
• Strong understanding of ILP product structures and unit pricing frameworks
• Experience managing MAS regulatory requirements and CPFIS considerations
• Proven track record managing product launches and operational change
• Strong audit, governance and control mindset
• Ability to operate in a lean but high-accountability environment