Process work orders and follow ups.
Coordinate with operations, sales and purchasing teams to ensure timely picking, packing, and delivery materials.
Perform verification of picklist, prepare and manage sales-related documentation such as delivery orders (DO), invoices, packing list, and Mill Test Certificate (MTC).
Communicate with customers/ drivers regarding order status, delivery schedules, and any discrepancies.
Handle customer inquiries, complaints, and service issues in a professional and timely manner.
Work closely with sales team to support quotations, order amendments, and customer requirements.
Monitor and track deliveries, coordinating with logistics or transport providers.
Maintain proper filing and documentation for traceability, audit purposes in additional to customer requests.
Record daily received cash and cheque and submit to the accounting department on daily basis.
Process employee reimbursement claims and submits to the accounting department on a monthly basis.
Coordinate with operations teams for inventory related enquires/ processes.
Perform receiving via PO41 after lab test requested by sales and purchasing.
Schedule delivery routes to driver in the absence of the manager.
Perform other ad-hoc duties assigned by superior from time to time.
