Overall Responsibilities:
As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.
Duties & Responsibilities:
You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services. Your main roles and responsibilities involve:
• Greeting passengers upon their arrival and ensuring a smooth departure process.
• Offering check-in services at conventional counters and managing various flight and customer requests
• Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops
• Gate handling duties including verification of passenger itinerary and identity, communicating with airline crew and coordinating departure activities with various departments
• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)
• Assisting passengers who require special assistance
• Assisting to create operational logs and documentation as required, such as gate reports and counter reports
• Act as an interface between passengers and airline customers
• Maintain professional decorum, grooming and communication at all times
• Customer-centricity in handling of passengers with empathy, professionalism and service excellence
• Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities
• Maintain full awareness of assigned flight schedules and statuses, and gate changes
• Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)
• Any other Ad-hoc duties assigned by your supervisor
Requirement
• Customer Oriented and a good team player
• Comfortable with using computer
• Able to converse and write in English confidently
Working Location:
Terminal 4
Work Timings:
Shift timings are
AM: 0800 – 1300 / 0900 – 1400
PM: 1500 – 2000 / 1600 - 2100 / 1700 – 2200
Minimum requirements are:
- At least 1 weekend per week
- At least 2 AM and 2 PM shift per week
