Role Overview: The Management Trainee will learn and assist in all aspects of outlet operations, from food preparation and customer service to staff supervision and outlet management, with a structured progression from Service Crew to Acting Outlet Manager.
Key Responsibilities:
Customer Service & Food Service
* Assist customers with food selection and portioning.
* Learn and handle POS/Cashiering system for payments.
* Maintain friendly and professional customer interaction.
* Support takeaway and packaging orders.
Food Safety & Hygiene
* Follow SOPs for food preparation and service.
* Maintain cleanliness of dining area, kitchen, trays, utensils, and food display.
* Ensure compliance with food safety standards.
Operational Support
* Refill and arrange food items neatly.
* Monitor stock levels and assist with inventory management.
* Perform ad hoc duties as assigned.
Shift Supervision (Supervisor Level)
* Manage daily operations during shift.
* Motivate and coach team members.
* Handle customer feedback and prepare reports.
* Ensure quality and consistency of dishes.
* Schedule staff and manage manpower effectively.
Outlet Management (Acting Outlet Manager Level)
* Oversee overall outlet operations and QSC standards.
* Analyze sales data and production planning.
* Assist in recruitment, training, and performance appraisals.
* Manage P&L, inventory, and vendor coordination.
* Implement operational improvements and ensure SOP compliance.
Leadership & Development
* Mentor and train staff.
* Prepare for full Branch Manager responsibilities.
* Support cross-training in multiple operational areas.
Key Requirements
- Candidates with no experience are welcomed, training is provided
- Prior F&B experience is a plus
- Able to speak basic English and fluent Mandarin in order to liaise effectively with customers
