Serve as the primary contact for escalated technical issues related to high-speed engine systems; perform root cause analysis and coordinate solutions with engineering and product teams.
Provide remote and onsite technical support to customers across the APAC region and participate in technical meetings, audits, and reviews.
Coordinate service activities for field service engineers, including job assignments, resource planning, and technical preparation.
Plan and coordinate engine test bed activities with workshop teams and assign engineers accordingly.
Support sales and project teams in Integrated Logistics Support (ILS) preparation for tenders and project delivery.
Identify technical competency gaps within the service team and business partners; develop and deliver structured training programs with the Engine Academy.
Mentor and coach service engineers to enhance diagnostic skills, technical expertise, and customer communication.
Maintain service competency records, skill matrices, and certification status for regional service staff.
Investigate recurring technical issues and implement corrective and preventive actions.
Develop service documentation such as reports, troubleshooting guides, SOPs, and technical bulletins.
Monitor service KPIs and training outcomes to drive continuous improvement.
Ensure compliance with safety, quality, and regulatory standards.
Travel regionally and internationally as required.