Here is the updated job description, incorporating the sales and customer service requirements, flexible arrangements, and growth-tied bonus structure.
Job Description: Clinic Assistant (Full-Time / Part-Time)
Role Overview
We are looking for a dedicated and meticulous Clinic Assistant to join our team, with both full-time and part-time positions available. You will be the first point of contact for our patients, playing a crucial role in providing excellent customer service, managing front-desk administration, and assisting with essential clinical support duties.
Key Responsibilities
Patient Management & Registration: Greet and register patients, manage appointment scheduling, and maintain accurate electronic medical records.
Financial Transactions: Handle point-of-sale collections, process payments, and ensure accurate daily cash balancing.
Medication Administration: Accurately pick, pack, and label medications as prescribed by the doctor, ensuring proper dispensing protocols are followed.
Inventory Control: Monitor, track, and manage clinic inventory, including medical supplies and medications, to ensure optimal stock levels.
Financial Counseling & Claims: Advise and counsel patients on healthcare subsidies (e.g., CHAS, Merdeka/Generation packages, MediSave) and assist with private insurance claim submissions and processing.
General Clinic Housekeeping: Assist in maintaining cleanliness, sterility, and tidiness of the clinic environment.
Job Requirements
Language Proficiency: Fluency in spoken Vietnamese and Mandarin is required to effectively communicate with, counsel, and translate for our specific patient demographics.
Experience & Attitude: Prior sales experience and a strong, positive customer service attitude are highly valued. We look for individuals who are warm, empathetic, and excellent at building rapport with patients.
Skills: * Familiarity with clinic management systems (CMS) and national subsidy frameworks (CHAS, MediSave) is a strong plus but on the job training will be provided for those with no prior experience.
Attributes: * Excellent interpersonal and communication skills with a customer-centric mindset.
High level of accuracy and attention to detail, especially regarding medication packing and financial transactions.
Reliable, responsible, and a strong team player.
What We Offer
Flexible Working Arrangements: We support flexible work hours to help you maintain a healthy work-life balance.
Employment Types: Both Full-Time and Part-Time roles are available.
Performance Incentives: Attractive performance bonus explicitly tied to the growth of the clinic, rewarding your contribution to our shared success.
