About Us
Expressions Beauty Redefined is a leading beauty and wellness brand in Singapore. We are dedicated to providing customers with exceptional beauty, and wellness services using the latest technology and methods. Our personalized approach ensures every customer’s individual needs are met.
Why Join Us?
- Attractive basic salary with commission, incentives and rewards
- Convenient locations near MRT stations (City Hall, Dhoby Ghaut, Paya Lebar)
- Comprehensive professional training
- Clear career progression opportunities
Responsibilities
1. Treatment and Service Delivery
- Perform facial, slimming, and hair removal treatments for customers according to company protocols.
- Ensure treatments are carried out safely and effectively using approved techniques and equipment.
- Maintain a clean and well-prepared treatment environment before and after every session.
- Ensure cleanliness and proper setup of treatment rooms to maintain high hygiene standards.
- Ensure compliance with health and safety regulations in all treatments and procedures.
2. Consultation and Customer Communication
- Conduct consultations to understand customers’ goals, preferences, and body conditions.
- Promote and recommend beauty products and services tailored to each customer’s needs.
- Clearly explain treatment procedures, benefits, and aftercare instructions.
- Follow up with customers after treatments to check on results, satisfaction, and encourage retention.
- Communicate proactively with customers through calls, messages, or in-person to build trust and maintain engagement.
3. Customer Relationship Management
- Provide excellent customer service and ensure every client has a positive experience.
- Build and maintain strong long-term relationships with clients to encourage repeat visits and referrals.
- Handle customer feedback and concerns professionally to maintain customer confidence.
- Keep accurate records of customer details, preferences, and treatment progress.
4. Sales and Product Recommendation
- Recommend suitable treatments and packages to help customers achieve their desired results.
- Promote and cross-sell related beauty products and services to meet sales targets.
- Maintain strong knowledge of all service offerings, treatment technologies, and product ingredients.
5. Operations and Housekeeping
- Ensure treatment rooms, tools, and machines are cleaned and sanitized regularly.
- Handle stock and ensure inventory levels are properly managed and replenished as needed.
- Report equipment issues or stock shortages promptly.
- Assist in daily salon operations and team coordination.
6. Continuous Learning
- Keep up to date with the latest beauty trends, products, and treatment techniques.
- Attend internal training sessions and workshops to maintain high service standards.
- Share best practices with team members to enhance overall service quality.
What We’re Looking For
- At least 3 years of hands-on experience in performing facial or slimming treatments
- Willingness to learn and develop skills in slimming, facial, and other beauty services
- Strong interpersonal and communication skills
- Positive attitude with a customer-focused mindset
- Basic computer literacy to manage customer bookings and records
- Team player who can work collaboratively in a fast-paced environment
- Good organizational skills and attention to detail for maintaining treatment quality and cleanliness
- Sales-oriented mindset with the ability to recommend suitable products and treatments effectively
- Ability to handle customer enquiries and concerns professionally and empathetically
- Flexibility to adapt to varying customer demands and work schedules
If you are interested in this opportunity, we would love to hear from you! Join us and be a part of our exciting journey to redefine beauty and wellness.
