Total 2 job vacancies by Events@sba Pte. Ltd.

Job Summary:

The Customer Service Officer role includes managing online court bookings, addressing customer inquiries and complaints, and ensuring that the facility is utilized effectively and efficiently. The officer will play a key role in maintaining a positive experience for all users and ensuring the smooth operation of the facility.

Key Responsibilities:

1. Customer Interaction:

• Handling customer inquiries

2. Facility Bookings and Reservations:

• Manage facility using the facility’s booking system, ensuring scheduling and efficient use of facility base on booking hours.

• Assist customers with making, modifying, or cancelling bookings, and handle walk-in reservations as needed.

3. Administrative Support:

• Ensure the customer service area is clean and organized.

• Assist in updating customer records, and preparing reports related to facility usage and customer feedback.

• Assist in managing full-timers’ and part-timers' scheduling.

• Support the administrative team with additional tasks as required.
  

4. Facility Coordination:

• Report any facility maintenance issues or equipment malfunctions to the appropriate staff.
• Ensure that all safety and facility protocols are followed by customers and staff.
• Assist in coordinating special events, tournaments, or promotional activities as needed.

Qualifications:

• Experience: Previous experience in customer service, preferably in a sports or recreational setting, is beneficial.

Skills:

• Excellent communication and interpersonal skills.

• Strong organizational abilities and attention to detail.

• Ability to handle multiple tasks and work efficiently under pressure.

• Basic knowledge of badminton and facility operations is advantageous.

Working Conditions:

• 5 days’ work week
• Fully on-site
• Required to work on weekends, including public holidays.

Location: Singapore Badminton Stadium (100/102 Guillemard Road)



Note: This job description is intended to outline the general responsibilities and requirements of the position. Additional duties may be assigned as needed to meet the evolving needs of the organization.

About Us:

The Singapore Badminton Association (SBA), established in 1929, is the national governing body for badminton in Singapore. Our mission is to nurture world-class athletes, promote grassroots development, and elevate the standards of badminton through innovation and strategic partnerships. As we strive to make Singapore a globally recognised badminton powerhouse, we need a strong finance team to support this vision. 

Role Overview:

We are seeking a Finance Executive with a primary focus on Finance Ops activities with secondary responsibilities in supporting digitalisation initiatives. This role is ideal for someone who thrives in a dynamic environment, values accuracy, and is eager to contribute to modernising financial processes. 

Key Responsibilities 

Finance Ops – AR, GL, Fixed Assets & Grants Management 

• Ensure timely and accurate billing, invoicing, collections, and reconciliation. 

• Monitor outstanding receivables and manage cash flow effectively. 

• Liaise with internal and external stakeholders to resolve discrepancies promptly. 

• Manage journal entries, accruals, adjustments, reclassifications, and monthly GL reconciliations (e.g., bank, intercompany, suspense/clearing accounts). 

• Support the month-end and year-end close by preparing schedules, validating balances, and providing audit-ready documentation. 

• Maintain the fixed asset register, including capitalisation, disposals, depreciation, transfers, and periodic physical verification. 

• Prepare fixed asset reports for budgeting, forecasting, and audits while ensuring compliance with accounting standards and internal policies. 

• Oversee grant financials, including budget tracking, disbursements, claims, utilisation, and compliance with funding agency requirements. 

• Prepare and submit grant reports and reimbursement claims with complete supporting documents, resolving discrepancies with program teams and grantors. 

Financial Reporting & Internal Controls 

• Maintain accurate financial records, documentation, and schedules to meet audit, regulatory, and internal compliance requirements. 

• Identify gaps in processes, documentation, and internal controls, recommending improvements to the Finance Manager/Head of Finance. 

• Prepare periodic financial reports, support month-end reporting activities, and ensure timely submission of reconciliations and compliance deliverables. 

Accounts Payable Support 

• Assist during peak periods or when AP resources are unavailable. 

Digitalisation & Process Improvement 

• Use Xero and Airwallex systems for efficient financial management and reporting.  

• Work with the Finance Manager on projects to digitise Quote‑to‑Cash (Q2C) processes and donor management systems.  

• Identify opportunities to automate reconciliations, dashboards, and workflows to improve accuracy and timeliness. 

Team Collaboration 

• Work closely with cross-functional teams to support financial operations and continuous improvement initiatives. 

Reporting to: Finance Manager and Head of Finance 

Requirements 

• 2–3 years of relevant experience (non-profit, startup, or SME experience preferred). 

• Degree in Accounting, Finance, or related field (or equivalent experience). 

• Proficiency in Xero and familiarity with the Airwallex ecosystem. 

• Advanced Microsoft Excel skills and willingness to learn new systems. 

• Strong attention to detail, ability to manage multiple priorities, and adapt to a fast-paced environment. 

What We Offer 

• Competitive salary and benefits package. 

• Opportunities for portfolio development in digital transformation projects. 

• A collaborative work environment with a mission-driven team.