Job Summary
We are looking for a Customer Program Executive (Order Management) to support end-to-end customer order execution for semiconductor customers.
This role serves as a key coordination point between customers, commercial, technical, planning, production, logistics, and finance teams to ensure accurate order processing, on-time delivery, and smooth customer operations.
Key Responsibilities
RFQ Management
Download and manage RFQ packages from customer portals.
Request and follow up on missing or additional RFQ information from customers.
Maintain accurate RFQ tracking and documentation.
Purchase Order (PO) & Item Master Tracking
Perform daily review of customer PO reports to identify new POs or changes.
Check item master (IM) availability and revision status.
Coordinate with Commercial and Technical teams on IM creation and updates.
Maintain and circulate IM tracking reports.
Sales Order (SO) Processing & Customer Acknowledgement
Load and firm Sales Orders based on quoted lead times and master data.
Acknowledge customer POs and confirm order acceptance.
Coordinate with Production and Planning teams to confirm commit dates.
Update customers on delivery commitments and changes.
Planning & Delivery Coordination
Review schedules and manage committed delivery dates.
Expedite materials and parts in collaboration with NPI and Production teams.
Track and monitor On-Time Delivery (OTD) against customer required dates.
Shipment & Logistics Support
Check stock availability and storage locations prior to shipment.
Arrange and coordinate local and overseas shipments.
Prepare shipment documents (PTN, packing SDN) and ensure proper labeling.
Provide shipment status updates to customers and internal stakeholders.
Invoicing & Payment Coordination
Requirements
Diploma / Degree in Business, Supply Chain, Engineering, or related field.
2–5 years of experience in order management, program coordination, customer operations, or supply chain roles.
Prior exposure to semiconductor, EMS, or manufacturing environment is preferred.
Experience working with ERP systems (e.g. SAP, Oracle, Workday or similar).
Strong coordination, follow-up, and organizational skills.
Comfortable working with multiple stakeholders and tight timelines.
Detail-oriented with good documentation and tracking discipline.
