Responsibilities:
We are looking for a Senior Agile Coach to join Agile Practice and Adoption team to support agile transformation of the organization by embracing new ways of working. The successful candidate will be working in a team of Agile Coaches and Data Analysts led by the Agile Practice Lead. This role requires technical, business and transformation mastery, and will be pivotal in the long-term success of agile adoption at scale across the organization by playing a major part instream lining processes and helping our squads to deliver better products in a faster and more efficient manner.
Role Purpose
Drive value-adding, organisation-wide agile initiatives by coaching leaders and squads, removing systemic impediments, and elevating ways of working across projects and programs. Own pragmatic standards for Jira/Confluence and delivery reporting as supporting enablers—kept lean, governed and data-reliable.
Key Outcomes (Strategic Focus)
• Visible uplift in delivery health and value: improved predictability, shorter cycle/lead times, and clearer dependencies across programs.
• Adoption of consistent, outcome‑oriented agile practices across teams and tribes; demonstrable rise in agile maturity.
• Lean, standardised tooling and reporting that reduce manual effort and reinforce agreed ways of working.
Core Responsibilities
A. Strategic Initiatives & Ways of Working
• Coach and drive squads and key stakeholders to comply with the organisation’s agile systems development methodology and ways of working; advocate agile/lean values and best practices to shift mindset and behaviours.
• Identify organisational impediments and cross‑team dependencies restricting productivity and value delivery; propose balanced initiatives with clear execution plans, owners and success metrics backed by real examples and data.
• Promote continuous improvement :set strategic goals and milestones for squads, projects and programs; measure outcomes and take corrective actions to raise agile maturity.
• Collaborate with product owners, business analysts, project managers, system analysts, technical delivery managers, tribe leads and chapter leads to improve delivery health, quality and value.
• Design and lead targeted enablement—role playbooks, workshops and training—followed by action tracking to ensure lasting impact.
B. Leadership Coaching & Change Enablement
• Mentor product, engineering and delivery leaders to make outcome‑based decisions; facilitate program‑level events and retrospectives that lead to real change.
•Model effective stakeholder engagement, decision making and conflict resolution; align diverse functions around shared priorities and measures of success.
• Work across multiple countries, vendors and time zones to ensure consistent adoption and momentum.
C. Scaling & Governance
• Guide pragmatic scaling of agile across the organisation; ensure squad, project and program events run with the right audiences and outcomes.
• Contribute to delivery metrics, surveys, observations, polls and heatmaps for ongoing measurement of performance and maturity, and help teams take corresponding refinement actions.
• Champion data quality and standardisation as a governance lever to sustain improvements.
D. Tooling & Data (Supporting Enablers)
• Own Jira project templates and workflows; maintain issue types, custom fields, screens and permissions with lightweight, governed standards.
• Supervise Confluence space organisation and templates; implement practical access management for safe, efficient collaboration.
• Establish reliable, reusable reporting using JQL and automation; protect data integrity and reduce manual report preparation.
E. AI‑Enabled Practices (Supporting)
• Use enterprise‑approved AI assistants to accelerate documentation, summarise delivery data and produce first‑draft insights with human review.
•Apply sound prompt practices and guardrails consistent with privacy, security and compliance expectations.
Requirements
• 10+ years in information technology (preferably banking/financial or similarly regulated domains).
• 5+ years managing/delivering software projects using agile approaches across different cultures and environments.
• 5+ years of agile coaching starting from roles such as Scrum Master or Product Owner and advancing into coaching; successful track record driving transformation and scaling agile across the organisation.
• 3+ years of people management with strong leadership, emotional intelligence, decision‑making and conflict resolution.
• Experience working with colleagues from different vendors, countries and time zones; consulting experience at major companies is an advantage.
Skills & Capabilities
• Strategic coaching and facilitation across teams, projects and programs; ability to remove systemic impediments and drive measurable improvement.
• Exceptional stakeholder management; clear, concise and professional communication with both functional and technical stakeholders.
• Creation of engaging training materials and delivery of impactful workshops with tracked follow‑through actions.
• Jira and Confluence administration knowledge sufficient to govern standards and data quality (supporting).
• Data & automation(supporting): JQL and Automation for Jira; advanced Excel for analysis (e.g.,lookups, pivots, Power Query/Power Pivot); Python or SQL for repeatable datatasks; BI tooling as needed.
Certifications
• Holding multiple advanced‑level agile certifications, including scaling agile.
Non‑Negotiables (Exclude)
• Profiles that have merely existed in agile environments without coaching people or driving measurable change.
• Candidates without evidence of scaling agile beyond a single team.
• Jira end‑users or facilitators with no configuration/governance experience.
Success Indicators
• Demonstrable improvement inpredictability, flow and quality at program level within 3–6 months.
• Consistent adoption of agreed agile practices across teams and tribes with measured maturity uplift.
•Lean, standardised tooling and automated reporting that reduce manual effort and sustain data integrity.
