Total 4 job vacancies by Efficient Motor & Engineering Works Pte. Ltd.

We are seeking a Service Advisor to act as the key link between our customers and workshop team, ensuring a smooth and transparent vehicle service experience from intake to completion. If you have a passion for cars, enjoy helping customers, and are looking to build a rewarding career in the automotive industry, we invite you to join our team and grow with us.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout the repair and servicing process.
• Liaise closely with workshop technicians to review inspection findings and repair requirements.
• Evaluate whether repairs are chargeable, covered under warranty, or eligible for goodwill support.
• Generate accurate repair quotations and clearly explain technical findings, repair recommendations, timelines, and associated costs to customers.
• Accurately translate customer-reported issues into detailed, actionable work orders for the technician team.
• Monitor repair progress and coordinate with workshop colleagues to ensure jobs are completed within the committed timeline.
• Proactively provide customers with updates regarding repair status, additional findings, delays, or completion schedules.
• Prepare job cards, service reports, invoices, and related service documentation.
• Hand over completed vehicles to customers and explain the repairs carried out, along with any maintenance recommendations.
• Maintain a high standard of customer satisfaction by providing professional and responsive service.

Key requirements:

• Minimum 1–2 years of experience in automotive service advisory, customer service, or a related field.
• Possess a valid Singapore Class 3 Driving Licence.
• Good understanding of vehicle systems, servicing, and repair processes.
• Strong communication and interpersonal skills.
• Customer-oriented with a professional, patient, and positive attitude.

As a Motor Claims Officer, you’ll be coordinating with insurers, guiding customers, and supporting workshops to deliver smooth, timely resolutions. This role offers the chance to sharpen your negotiation skills, build strong stakeholder relationships, and make a real impact in helping customers get back on the road with confidence.

What We Offer

• Daily staff pickup with 11‑seater transport provided from Pasir Ris MRT.

• On‑the‑job training, mentorship, and advancement opportunities.

• Supportive team and friendly work environment.

• AWS + VB

What You’ll Do

• Claims Coordination

  • Liaise with insurers on claim submissions, documentation, and liability verification.

  • Track claim status, follow up proactively, and secure timely approvals.

• Estimation & Negotiation

  • Prepare and submit repair cost estimates with supporting documents/photos.

  • Negotiate coverage scope and repair costs with insurers/surveyors when required.

  • Finalise repair costs in collaboration with surveyors and workshop.

• Repair & Workshop Support

  • Coordinate repair workflow with workshop colleagues; ensure repair quality and documentation completeness.

  • Manage invoicing and paperwork for repairs and claims settlement.

• Customer & Case Management

  • Communicate clearly with customers and stakeholders on claim processes, timelines, and required documents.

  • Arrange surveyor inspections and coordinate replacement vehicle release when needed.

  • Assist in managing accident-related phone calls and reporting of accidents.

• Documentation & Reporting

  • Maintain accurate records, filing, and reports for claims, estimates, invoices, and supporting documents.

  • Handle ad‑hoc duties as assigned.

What We’re Looking For

• At least 1 year experience in claims administration, motor insurance, accident reporting, or similar automotive/insurance operations role.

• Strong understanding of motor claim workflows, documentation requirements, and insurer coordination.

• Detail-oriented with good follow-up discipline and stakeholder management skills.

• Comfortable using Microsoft Office (Word, Excel, PowerPoint).

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities

• Receive and review the customer’s service file from the front desk team.
• Conduct a detailed consultation with the customer to understand their concerns and issues.
• Analyse the nature of the problem to determine whether it is due to:
  Normal wear and tear
  Premature or unexpected malfunction
• Liaise with workshop technicians for a technical review and inspection.
• Determine if repairs are:
  Chargeable (out of warranty or wear-related)
  Complimentary (under warranty or goodwill basis)
• Clearly explain technical issues and proposed solutions to customers.
• Provide cost estimates, obtain approval, and manage job authorisation.
• Track and update customers on job progress and estimated completion times.
• Prepare job cards, service reports, and final documentation.
• Coordinate smooth vehicle handover upon job completion.
• Ensure customer satisfaction throughout the service experience.

Requirements

• Nitec in Automotive Engineering or equivalent qualification
• GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome
• Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment
• Sound knowledge of vehicle systems and repair processes
• Strong interpersonal, communication, and customer service skills
• Well-organized, with good time management and multitasking abilities
• Proficient in Microsoft Office and workshop management systems
• Valid Class 3 driving licence

Working Hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 3:00 PM

Staff Benefits:

• Daily Staff Pickup: 11-seater transport provided from Pasir Ris MRT
• Opportunities for career development and on-the-job training
• Supportive team and positive work environment
• Attractive staff incentives and potential bonuses

Job Summary

Drive business growth by developing and executing marketing campaigns, generating leads, converting prospects, and maintaining customer relationships. Conduct market research and deliver sales presentations to achieve sales targets and report performance.

Responsibilities

• Develop and execute marketing campaigns across online and offline channels to increase brand awareness and generate leads

• Identify and generate new business opportunities through targeted outreach and market analysis

• Follow up with prospects to convert leads into customers and expand the client base

• Build and maintain strong customer relationships to foster loyalty and repeat business

• Conduct market research on competitors, industry trends, and customer needs to inform sales strategies

• Prepare and deliver persuasive sales presentations and proposals tailored to client requirements

• Achieve defined sales targets and key performance indicators (KPIs) to drive revenue growth

• Track and report sales performance and campaign results to optimize marketing efforts

Preferred competencies and qualifications

• Diploma or Degree in Marketing, Business, or a related field (preferred)