Total 3 job vacancies by Eclerx Private Limited

Location: Singapore

Type: Full-time

Department: Financial Markets

Job Summary

The Outreach team will partner with Global Corporate & Investment Banking (GCIB) frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh, i.e. periodic review requirements. The team will be required to develop client connections per direction from the frontline, reach out and engage clients for required refresh AML CDD documentation and act as a coordination point for resolving issues/challenges with respect to client-specific refresh documentation requirements. The candidate in this role will be responsible for the execution of their business objectives and ensure adherence to metrics.

The Client Outreach Specialist (“COS”) team will serve as a support member for the client relationship team, partnering in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. COS will be required to partner with the Treasury product sales and other GCIB or markets relationship teams, develop continuity with the client refresh population, reach out and engage clients for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in the refresh. Act as a primary point of coordination between Banking/Markets and AML Refresh teams supporting the refresh process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high-risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. Reviewing the accuracy of documentation, screening, and obtaining approvals from Compliance and Business are some of the high-level activities involved in the process.

 

Responsibilities

• Support GCIB to complete annual refresh for its English Speaking clients

• Executes with client perspective while balancing risk to the firm

• Supports building out of a culture of teamwork and collaboration focused on goals delivery

• Adhere to metrics

• Master CDD requirements applicable to the banking clients and is able to guide clients in complying with them

• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weaknesses/gaps

• Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

• Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities

• Assist in tracking both the Annual refresh population and all other KYC-related populations in partnership with the coverage team

Eligibility Requirements

• 3+ years of experience in financial services preferably with banks

• Previous experience in client-facing roles and must demonstrate a strong client focus

• Knowledge of AML CDD policy and standards, industry practices in AML CDD

• Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership

• The ability to find ways of solving or pre-empting problems

• Understands and respects cultural differences

• Bachelor’s degree desired

• AML CDD knowledge for legal entities in global jurisdictions

Location: Singapore(Hybrid)

Type: Full-time

Department: Financial Markets

Job Summary

As a member of the KYC/AML Client Outreach Specialist (“COS”) team, you will serve as a support member for the client relationship teams, partnering to meet Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. As a COS, you will partner with product sales and other banking or markets relationship teams, manage a client refresh population, reach out for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in KYC refresh.

COS analysts act as the primary point of coordination between Banking/Markets and AML Refresh Operations teams to ensure timely and accurate compliance to policy and regulatory requirements in KYC refresh. A COS is the client advocate, helps to simplify client interaction and deliver the most seamless, holistic service relationship across the firm. You will ensure the accuracy of documentation, and screening, obtain approvals from Compliance and Business and complete refresh cases in a timely and accurate manner.

Responsibilities

• Support annual KYC refresh for Mandarin Speaking Banking and Markets clients in Hong Kong and Greater China

• Execute with client perspective while balancing risk to the firm

• Support a culture of teamwork and collaboration focused on goals and delivery

• Adhere to standards for timeliness and accuracy of AML CDD case completion

• Master CDD requirements applicable to the banking clients and guide clients and bank staff in complying with them

• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption and process enhancements

• Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

• Review the industry group client hierarchy, looking for inactive accounts to be closed, linkage errors within client structures and merge/purge of client entities

• Assist in tracking both Annual refresh population and other KYC related populations in partnership with coverage team

• Ability to communicate in Mandarin with Chinese clients for business purposes

Eligibility Requirements

• 3-5+ years of experience in financial services preferably with banks

• Previous experience in client facing roles and must demonstrate a strong client focus

• Experience with AML CDD policy standards and industry practices in AML CDD

• Understanding of the operational aspects of products and services used by Banking clients

• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnerships

• The ability to find ways of solving or pre-empting problems

• Understands and respects cultural differences

• Bachelor’s degree

• AML CDD knowledge for legal entities in and across multiple global jurisdiction

Location: Singapore

Type: Full-time

Vertical: Financial Markets

Job Summary

The Client Outreach team is the front-line unit responsible for managing Know Your Client (KYC) onboarding, periodic reviews, and remediation activities. The role involves direct engagement with clients, internal stakeholders, and compliance teams to ensure timely and accurate collection of Client Due Diligence (CDD) documentation in line with global regulatory standards.

This position supports a Japan-focused client portfolio, requiring direct interaction with Japan-based and Japanese-speaking clients, as well as handling jurisdiction-specific regulatory documentation.

Key Responsibilities

• Manage end-to-end KYC onboarding and outreach for assigned client portfolio
• Conduct client interviews and outreach to obtain required KYC documentation
• Communicate directly with Japanese-speaking clients via written and verbal channels
• Review, interpret, and translate Japanese-language legal and regulatory documents for KYC purposes
• Ensure documentation complies with both global AML/KYC standards and Japan-specific regulatory requirements
• Coordinate with internal stakeholders (Bankers, Operations, Risk, Compliance) to resolve onboarding issues
• Track onboarding progress and ensure timely completion to meet business deadlines
• Identify and escalate risks related to incomplete or non-compliant documentation
• Maintain adherence to internal governance, regulatory requirements, and data privacy standards

Eligibility Requirements

• Bachelor’s degree, Anti-Money Laundering Specialist (“CAMS”) certified, or equivalent experience
• Relevant experience in client onboarding, KYC, AML, or financial services
• Knowledge of AML/KYC/CDD regulations and practices
• Strong stakeholder management, communication, and problem-solving skills
• Ability to manage multiple priorities with attention to detail
• Mandatory: Japanese language proficiency (minimum JLPT N2 or equivalent)

Japanese language proficiency is required as the role:

• Regularly communicates with Japan-based and Japanese-speaking clients who conduct business primarily in Japanese
• Requires accurate review and interpretation of KYC and legal documentation issued in Japanese by clients and Japanese authorities
• Supports compliance with Japan-specific regulatory requirements, where source documents and communications are predominantly in Japanese
• Minimises operational and regulatory risks arising from misinterpretation of client information or documentation