About Us
ECICS LIMITED' is a leading provider of general insurance solutions in Singapore. With a strong focus on customer service and innovation, we strive to offer our clients tailored insurance products and exceptional support. As a dynamic and forward-thinking organisation, we are committed to the continuous development of our employees and the growth of our business.
As a Customer Outreach Officer (General Insurance) at ECICS LIMITED', you will play a vital role in providing exceptional customer service to our clients. This full-time position is based in the Paya Lebar East Region, where you will be responsible for efficiently handling enquiries, resolving customer issues, and promoting our general insurance products.
Roles & Responsibilities:
- Conduct proactive outbound telesales activities to acquire new and renewal customers for our general insurance products.
- Value-add and create sales urgency to customers for our General Insurance products – Primarily retail motor, commercial motor, maid insurance and other smaller lines of retail products.
- Respond to customer queries professionally and facilitate resolution of problems while anticipating customers’ needs in phone, email and chat.
- Conduct verification checks on all existing customers as per company SOP and regulatory requirements.
- Ensure service quality and professional service conduct including intermediaries support.
- Ensure accuracy, customer information and complete documents are submitted.
- Coordinate with other departments as and when required to onboard cases in a timely manner.
- Compliance with established company policy procedures and guidelines.
- Assist immediate supervisor to prepare any reports and ad-hoc initiatives to improve sales and service strategies.
Qualifications & Requirements:
Basic Qualifications
- GCE O-Level / Diploma or equivalent
- Minimum two (2) years of telesales experience
Licensing & Certifications
General Insurance certifications in BCP, PGI, and ComGI are preferred
Candidates without the certifications may be considered but must obtain them within two (2) months of employment
Technical & Systems Proficiency
Proficient in MS Office
Familiarity with policy administration system and typical manual referral workflows from UW/Claims history to Quotation is an advantage.
Experience working in a call centre environment and using telephony systems.
Core Competencies
Familiarity with General Insurance personal lines products, particularly Motor Insurance
Strong sales, negotiation, and customer service skills
Ability to draft professional email responses and communicate effectively with customers and stakeholders
Good interpersonal skills, pleasant telephone manner, meticulous in documentation and work fulfilment
Fluent in spoken and written English; proficiency in an additional local language is an advantage
