Roles & Responsibilities

We are looking for a Customer Service Supervisor to lead and support a team in delivering high-quality customer service. You will play a key role in ensuring excellent customer experience, managing service operations, and driving continuous improvement in processes and team performance.

What You’ll Do

• Lead, coach, and supervise a team of Customer Service Officers

• Monitor KPIs, workload distribution, and service quality standards

• Handle complex customer inquiries across multiple channels

• Oversee order processing, amendments, and cancellations

• Manage escalations and resolve customer issues effectively

• Support CRM accuracy and maintain proper documentation

• Analyse performance data and prepare reports for management

• Identify and implement process improvements

• Support training and development of team members

• Collaborate with internal teams to ensure smooth operations

What You Bring

• Minimum 5 years of customer service experience

• Strong leadership and team management skills

• Experience in KPI tracking, reporting, and data analysis

• Proficiency in SAP, CRM systems, and Microsoft Office

• Strong problem-solving and communication skills

• Ability to work independently in a fast-paced environment

• Organised, proactive, and detail-oriented approach

Key Responsibilities

• Design, develop, and improve mechanical systems, equipment, and fabrication processes.

• Prepare engineering drawings, technical specifications, and project documentation.

• Coordinate with production teams to ensure projects are completed according to specifications and schedule.

• Conduct site inspections, troubleshooting, and technical support when required.

• Monitor project progress, quality standards, and safety compliance.

• Liaise with clients, suppliers, subcontractors, and relevant authorities.

• Assist in cost estimation, material planning, and procurement activities.

• Identify opportunities for process improvement.

Requirements

• Relevant working experience in metal fabrication, manufacturing, construction, or engineering projects preferred.

• Proficient in AutoCAD, SolidWorks, or other engineering design software.

• Strong problem-solving and analytical skills.

• Good communication and project coordination abilities.

• Able to work independently and as part of a team.

• Knowledge of Singapore engineering and workplace safety standards is an advantage.

Roles & Responsibilities

• To assist Construction Manager/Project Director lead site construction team in ensuring smooth execution of work.
• To plan ahead of schedule so that site problems can be resolved before they have impact of cost, overall schedule and quality.
• To review the equipments / materials requisitions.
• Manage correspondence & documentation with Client/Client' Representative and contractors.
• Day-to-day management of site, including supervising and monitoring the site labourforce and the work of any subcontractors.
• Liaising with authorities, client's representatives, sub-contractors and consultants.
• Checking and ensuring all plans and work are as per specifications.
• Resolving any technical difficulties and problem that may arise on site.

Roles & Responsibilities

Transport goods safely using a trailer truck

Load and unload cargo when required

Secure cargo properly to prevent damage

Plan and follow delivery routes

Ensure timely delivery of goods

Follow traffic rules and safety regulations

Perform basic vehicle inspection and maintenance

Report any vehicle issues or accidents

Maintain delivery records and documents

Coordinate with dispatcher or supervisor

Roles & Responsibilities

Role & Responsibilities

●       Adhere to assigned schedule and ensure work tasks arecompleted on time.

●       Transporting workers and goods to sites.

●       Collecting and disposing of rubbish from work sites.

●       Safely securing heavy loads and large goods for transport.

●       Organizing the most efficient route from pickup point to drop off point.

●       Organizing multiple drop-offs and deliveries in each working day.

●       Support landscape and hydroculture maintenance work.

●       Upkeep assigned company vehicle: routine checking of engine; & general cleanliness.

●       Ensuring vehicles are mechanically sound and legally roadworthy.

●       Immediately complete and submit accident reports (e.g. injuries) to your manager.

●       Supervising and assisting with the loading and unloading of deliveries into the lorry.
●       Complying with all LTA and in-house regulations and rule.

Roles & Responsibilities

Job description

-Checking and weighing raw materials before cooking

-Ensuring that equipment is well set up

-Maintain excellent hygiene standards in work environment

-Do quality checks such as the size and weight of the finished product.

-Assembling, packaging, and labelling food products

Job requirements

-Extensive relevant work experience is required.

-Able to work on weekends and public holidays

Roles & Responsibilities

Job Descriptions:

• Staff Management: Train/retrain, and supervising FOH & BOH team. Ensuring that staff members adhere to SOPs.
• Customer Service: Ensuring high levels of customer satisfaction through attentive service. Addressing customer complaints and feedback effectively.
• Budgeting and Cost Control: Analysing sales trends, adjusting strategies to improve profitability, managing labor costs, food costs, and overhead to maximise profitability while maintaining quality service.
• Operations Management: Overseeing daily operations to ensure the restaurant runs smoothly. This includes managing inventory, supplies, and equipment, as well as ensuring compliance with health and safety regulations.
• Menu Planning and Development: Collaborating with management to design and update the menu, taking into account customer preferences, seasonal availability, and cost considerations.
• Quality Control: Monitoring food quality, presentation, and service standards to ensure they meet the restaurant's expectations and regulations.
• Team Building: Fostering a positive work environment that encourages teamwork and enhances employee morale, retention, and performance.
• Reporting: Preparing reports on sales, expenses, staff performance

Job Requirements:

• Minimum 3 years of experience as a outlet in charge and possess higher culinary skills (Must have Chinese wok skills) in a full-service restaurant.
• Strong leadership, communication, and organisational skills, along with a passion for the hospitality industry.
• Reliable, punctual, responsible, enthusiastic, and positive-thinking.
• Full of energy and spirit, with the ability to stand for long hours and work in fast-paced environments.
• Able to work on weekends and public holidays; working hours may vary according to opening hours.

Roles & Responsibilities

A chef is tasked with ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs withservice. Candidates for this role need to be comfortable working in afast-paced and often stressful work environment. They also need passion andenthusiasm for what they do. This is a full-time job and the hours aretypically long, with weekend and evening work quite common. Work is usuallyperformed in a well-lit industrial kitchen and in close quarters withcolleagues. A role as a lead line cook would suit people who are passionateabout cooking, enjoy a challenge, and like working as part of a team.

Skills/Qualifications:

- At least 2 years of relevant Restaurant /institutional catering

- Minimum ‘O’ level or Diploma in F&Bservice or equivalent

- Willing to be involved in hands onoperations

- Excellent communication and interpersonalskills

- Able to lead and motivate to produceresults

- Ability to work in a fast-pacedenvironment

- Team player

Roles & Responsibilities

Key Responsibilities

1. Operations Management

Supervise daily restaurant operations to ensure smooth functioning.

Monitor food preparation, hygiene, cleanliness, and safety standards.

Manage reservations, table arrangements, and guest flow.

Ensure compliance with local health, safety, and licensing regulations.

2. Customer Service

Ensure high-quality customer service and guest satisfaction.

Handle customer complaints, feedback, and special requests professionally.

Maintain a welcoming and pleasant dining environment.

3. Staff Management

Recruit, train, supervise, and schedule restaurant staff.

Conduct staff briefings, performance reviews, and provide coaching.

Ensure all staff follow service standards and SOPs.

4. Financial & Inventory Management

Monitor daily sales, cash handling, and POS operations.

Manage budgets, cost control, food wastage, and profitability.

Oversee purchasing, inventory checks, and stock control.

5. Menu & Quality Control

Work with chefs on menu planning, promotions, and seasonal items.

Ensure food quality, presentation, and portion consistency.

Implement quality improvement initiatives.

6. Marketing & Promotion

Support promotions, events, online marketing, and customer engagement.

Monitor online reviews and maintain a positive brand image.

7. Reporting

Prepare daily/weekly operational and financial reports.

Report issues, maintenance needs, and improvement plans to management.

Responsibilities

• Prepare and serve a variety of espresso-based and non-coffee beverages to high standards
• Maintain the cleanliness and presentation of the coffee bar and equipment throughout the day
• Engage warmly with guests, offering recommendations and ensuring a positive experience
• Monitor inventory of beans, milk, and supplies, and restock when necessary
• Support team members during busy periods, including basic cashiering or service help
• Participate in opening and closing duties as assigned by the supervisor
• Oversee daily store and shift operations, ensuring compliance with SOPs, product quality, and cleanliness standards.
• Manage store opening and closing, safeguard assets, and resolve operational issues promptly.
• Support inventory control through stock estimation, usage tracking, and waste reduction.
• Maintain product quality, visual display, and merchandising standards.
• Assist in organizing and executing in-store events and stay informed about customer demographics and local market trends.
• Provide guidance and training to junior team members to ensure consistent service and operational excellence.

Requirements

• Strong interest in coffee and café culture, with a good understanding of espresso fundamentals
• Comfortable operating manual and semi-automatic espresso machines
• Able to multitask in a fast-paced, customer-facing environment
• Friendly and service-driven, with clear communication skills

Roles & Responsibilities

Job Role:

• Plan and prepare a wide range of dishes, ensuring quality and consistency.
• Innovate and design menus, considering seasonal availability and customer preferences.
• Manage kitchen operations, including inventory control and procurement of ingredients.
• Supervise and train kitchen staff to maintain high standards.
• Adhere to food safety and hygiene regulations.

Job Requirements:

• Proven experience as a Chef or relevant culinary role.
• Proficiency in various cooking techniques and cuisines.
• Strong leadership and organizational skills.
• Creativity and the ability to develop unique, appealing menus.
• Familiarity with food safety and sanitation standards.

Roles & Responsibilities

Job Summary

You will provide safe and timely transportation for guests by picking them up from the airport and dropping them off at hotels and various tourism sites across Singapore, ensuring a comfortable and professional travel experience.

Responsibilities

• Drive guests safely between the airport, hotels, and tourist destinations in Singapore

• Manage timely pick-up and drop-off schedules to meet guest and company expectations

• Maintain vehicle cleanliness and ensure it is in good working condition for guest use

• Communicate effectively with guests to provide a welcoming and professional service experience

• Adapt to work under pressure and handle changes in schedule or traffic conditions efficiently

• Work on weekends and public holidays as required to support guest transportation needs

Required competencies and certifications

• Hold a valid Class 3 driving licence

• Demonstrate relevant work experience in the tourism or transportation field

Preferred competencies and qualifications

• Possess a Class 4 driving licence for enhanced driving privileges

Roles & Responsibilities

Roles & Responsibilities

Job Summary

You will provide safe and timely transportation for guests by picking them up from the airport and dropping them off at hotels and various tourism sites across Singapore, ensuring a comfortable and professional travel experience.

Responsibilities

• Drive guests safely between the airport, hotels, and tourist destinations in Singapore

• Manage timely pick-up and drop-off schedules to meet guest and company expectations

• Maintain vehicle cleanliness and ensure it is in good working condition for guest use

• Communicate effectively with guests to provide a welcoming and professional service experience

• Adapt to work under pressure and handle changes in schedule or traffic conditions efficiently

• Work on weekends and public holidays as required to support guest transportation needs

Required competencies and certifications

• Hold a valid Class 3 driving licence

• Demonstrate relevant work experience in the tourism or transportation field

Preferred competencies and qualifications

• Possess a Class 4 driving licence for enhanced driving privileges

Roles & Responsibilities

Manage and organize paperwork, including invoices, purchase orders, and delivery documents.

Assist the manager with administrative matters, including scheduling meetings and coordinating communications.

Maintain and update records in the company database.

Prepare reports and presentations as needed.

Provide support in inventory management and order processing.

Respond to inquiries from customers and vendors in a timely manner.

Ensure smooth office operations and assist in improving administrative processes.

Requirements:

Minimum of 1 year of experience in an administrative role, preferably in wholesale or trade.

Strong organizational skills and attention to detail.

Roles & Responsibilities

Beautician Responsibilities:

• Massaging and treating scalps.
• Performing facials, and recommending skincare therapies.
• Performing manicures and pedicures, nail art, and color recommendations.
• Performing permanent and temporary hair removal treatments, such as electrolysis, laser hair removal, and waxing.
• Suggesting guidelines on personal skincare regimes.
• Cross-selling beauty therapies and products.
• Making appointments and documenting treatments.
• Keeping your workstation and tools clean and sterile.
• Taking stock and ensuring there are adequate supplies.

Beautician Requirements:

• A certification in cosmetology, aesthetic, or related field.
• A working knowledge of skincare therapies, hair removal techniques, and beauty products and trends.
• Strong creative skills.
• Excellent communication and interpersonal skills.
• Steady and dexterous hands.

Roles & Responsibilities

Job Description & Requirements

Responsibilities:

- Perform professional facial treatments and recommend suitable treatment according to customers needs

- Sales of services, products and packages to the customers.

- Follow up treatment results with the customers

- Provide excellent customer service and maintain good rapport with customers.

- Assist branch manager in outlet daily operations and duties: stocks, appointment bookings

- Interacts cooperatively with other spa co-workers in providing excellent customer experience

- Maintenance of outlet safety standards & cleanliness

- Actively builds repeat clientele

- Achieve and exceed monthly sales targets

Requirements:

- At least 2 years of Beauty & Spa related sales experience

- Professional certification in beauty & spa

- Service-oriented with self-motivation in achieving sales target

- Good interpersonal skills, able to multitask well

- Well-groomed, presentable, positive attitude

Roles & Responsibilities

1. Provide professional skin care, make up and hair removal services to customers
2. Leadership: ability to lead a team of 5 staffs
3. Good Communication skill
4. Willing to work long hours / sat & sun including public holiday
5. Stock Taking Experience

Requirements:

1. Mininum 3 years of experience in same industry
2. Strong creative skill
3. Certificate in cosmetology field
4. Steady and dexterous hand

Roles & Responsibilities

Roles & Responsibilities

Proven work experience in foot and body massage therapist.

Consulting and response to relevant customer queries.

Experience and expections on therapist issue.

Maintein high standard level of cleanliness and neaness of spa equipment and facilities.

Uphold hygience standard and practise good healith and safety regulation.

Assist in all reception duties as and when required.

Roles & Responsibilities

Responsibilities:

· Perform a range of nail services including manicure, pedicure, nail art, extensions and gel nail services

· Keep documentation and maintain client’s files

· Suggest and promote retail products or additional services

· Uphold hygiene standards and follow health and safety regulations

· Cooperate with and report on administration on any arising issues

· Apply best practices and be up to date with market trends

· Keep a clean room

Requirements:

· Relevant Certification

· Possess relevant knowledge of nail services

· Willing to work on shifts, weekends and public holidays

· Independent and hardworking

· Positive working attitude and with initiative

· Able to work on weekend and public holiday.

Roles & Responsibilities

Responsibilities:

• Explain services to the customers
• Apply pressure with the thumb and fingers to the client's feet
• Communicating with guests during massages to adjust massage techniques as required.
• Cleaning and sanitizing work areas.
• Keep service records
• Enquiring about guests' medical conditions and allergies before providing services.
• Uphold hygiene standards and follow health and safety regulations
• Must work on weekend and public holiday

Requirements:

• Proven experience working as a FOOT REFLEXOLOGIST.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.

Roles & Responsibilities

Responsibilities includes:

Taking drink & food orders and ensure timely serving to customers

Mange phone reservations from customers

Attend to customers' queries and ensure quality guest services

Have knowledge in every dish served so as to provide a recommendation if requested

Gather feedback from customers on drinks/foods for us to improve service

Coordinate with kitchen staff to ensure smooth and efficient operations

Ensure cleanliness and hygiene are kept up to standards

Other ad-hoc duties as assigned by the Restaurant Manager

Requirements:

No prior experience required but would be an advantage to have basic knowledge in food preparation

Able to commit shift, weekends and public holidays

Able to communicate in fluent English and Chinese

Service-oriented and a team player with a positive attitude

Roles & Responsibilities

1.         In charge of cooking various fusion cuisines (As per required by outlet)

2.         Support the Unit Manager/Head Chef in all areas of kitchen management.

3.         Assist the Unit Manager/Head Chef in leading, supervising, rostering, and training kitchen staff

4.         Assist in supervising, planning, and organizing food preparation

5.         Ensure standards for food safety, food quality and preparation are strictly adhered to inventory ordering

6.         Set,monitor, and maintain standards of food prepared

7.         Conduct frequent checks in section with regards to food preparation, quality, hygiene, and cleanliness

8.         Any other tasks as and when assigned by Management

Roles & Responsibilities

Proven work experience in foot and body massage therapist.

Consulting and response to relevant customer queries.

Experience and expections on therapist issue.

Maintein high standard level of cleanliness and neaness of spa equipment and facilities.

Uphold hygience standard and practise good healith and safety regulation.

Assist in all reception duties as and when required.

Roles & Responsibilities

Responsibilities:

• Preparing and assembling ingredients for menu items.
• Preparing high-quality meals and food items according to company recipes.
• Storing excess food at the correct temperature in order to avoid spoilage.
• Ensuring that food portions and food presentation meet company standards.
• Monitoring supplies and re-ordering stock as needed.
• Ensuring that cooking utensils are clean before each use.
• Cleaning and sterilizing food preparation areas.
• Efficiently resolving problems with customers’ orders.
• Ensuring that food health and safety regulations are followed.

Requirements:

• Sound knowledge of cooking methods and techniques.
• Proven experience working as a chef.
• The ability to follow recipes.
• The ability to work in a team.
• The ability to stand for extended periods of time.
• Effective communication skills.
• Able to work on weekend and public holiday

Roles & Responsibilities

1. Responsible in assisting the Operations Manager in daily running and management;

2. To supervise the activities carried out by the Cleaning Staff which will include training, instructing and managing work flow;

3. To undertake, as a part of the team, the cleaning of designated areas to ensure that they are kept clean and hygienic for the public;

4. To ensure all work carried out by the Cleaning Staff is on par with the upholding requirement; completed with due observation to the appropriate Health & Safety requirements;

5. Cleaning, sweeping and vacuuming, emptying of bins;

6. To ensure that all health and safety regulations are followed and the staff is taking extra precautions in causing anything that might endanger the post holder or others;

7. Daily report to the line manager, or person in authority any dangerous situation in the workplace or any perceived shortcomings in health and safety regulations.

Requirement

1. Flexible for weekend & PH day shift

2. Most time would be standing for operation assistance

3. Teamwork & problem-solving orientation