Overview
Responsible for managing daily store operations, leading the team, ensuring excellent customer service, and driving sales performance while maintaining company standards.
Key Responsibilities
- Oversee store operations, inventory, and visual merchandising.
- Achieve sales targets and manage store profitability.
- Lead, train, and motivate store staff.
- Ensure excellent customer service and handle complaints.
- Manage budgets, expenses, and financial reports.
- Ensure compliance with company policies and safety regulations.
Requirements
- Minimum 3 years of retail or F&B management experience.
- Strong leadership and communication skills.
- Problem-solving and financial management abilities.
- Knowledge of food safety regulations is a plus.
KPIs
- Sales performance and profitability.
- Customer satisfaction.
- Staff retention and engagement.
- Inventory accuracy.
