Total 10 job vacancies by Dun Xin Pte. Ltd.

Job Summary

The Event Operations Manager is responsible for the seamless execution of all live performances, private events, and daily operations within the venue. This role bridges the gap between administrative planning and real-time production, ensuring that artist requirements, safety protocols, and guest experiences are maintained at the highest professional standards. The successful candidate will oversee a multidisciplinary team and manage the venue's logistical framework to ensure operational efficiency and financial integrity.

Key Responsibilities

1. Operational Planning & Execution

• Production Advancement: Review and finalize technical riders, stage plots, and hospitality requirements with artists and tour management.

• Run of Show Management: Direct all phases of the event day, including load-in, soundcheck, doors, performance, and load-out.

• Resource Allocation: Oversee the procurement and maintenance of venue equipment, including audio-visual gear, furniture, and POS systems.

2. Team Leadership & Personnel

• Staff Supervision: Recruit, train, and manage front-of-house (FOH) and back-of-house (BOH) teams, including security, bar staff, box office, and stage crews.

• Scheduling: Create and manage labor schedules to optimize coverage while maintaining strict adherence to budgetary labor caps.

• Performance Management: Conduct regular briefings and performance reviews to ensure service standards align with company KPIs.

3. Compliance, Safety, and Security

• Risk Management: Act as the primary Floor Warden, ensuring compliance with fire codes, capacity limits, and occupational health and safety (OHS) regulations.

• Legal Compliance: Oversee strict adherence to liquor licensing laws and age-verification protocols.

• Incident Reporting: Document and manage all on-site incidents, ensuring appropriate follow-up with management or local authorities.

4. Financial Management

• Settlement: Execute night-of-show financial settlements with artists and promoters.

• Inventory Control: Monitor liquor and supplies inventory, managing pour costs and waste reduction.

• Revenue Oversight: Reconcile nightly box office and bar receipts, ensuring accurate cash handling and digital transaction reporting.

Ad Hoc Responsibilities

Due to the dynamic nature of live entertainment, the Event Operations Manager is expected to perform "as-needed" duties, including but not limited to:

• Crisis Intervention: Providing immediate troubleshooting for technical failures or facilities emergencies.

• Talent Relations: Facilitating emergency artist transportation or sourcing specific backline equipment on short notice.

• Marketing Liaison: Coordinating with the marketing team for last-minute promotional activations or VIP guest list management.

• Facility Maintenance: Coordinating immediate repairs or third-party contractors for urgent venue infrastructure issues.
  

  Any other ad hoc tasks assigned.

Skills

• Experience: Minimum 3–5 years of management experience in a live music venue, theater, or high-volume hospitality environment.

• Communication: Exceptional interpersonal skills with the ability to negotiate and de-escalate high-pressure situations.

Job Summary

The Audio Visual Content Manager is responsible for the visual identity and digital storytelling of the venue. This role sits at the intersection of live production and digital marketing, overseeing everything that appears on our screens—from live concert visuals and LED wall content to high-end social media recaps. You will manage the full lifecycle of AV content, ensuring that every performance is visually immersive and every digital touchpoint reflects the high-octane energy of our Live House.

Key Responsibilities

1. Live Visual Production

• VJ & Content Operation: Design, curate, and trigger motion graphics and live visuals during performances to complement artist sets.

• Technical Setup: Manage the operation and basic maintenance of LED walls, projectors, media servers and signal processors.

• Artist Collaboration: Advance with touring VJs or management to integrate artist-specific visuals into the venue’s hardware systems.

2. Content Creation & Documentation

• Videography & Photography: Capture high-quality photo and video coverage of live sets, behind-the-scenes moments, and audience engagement.

• Post-Production: Edit "after-movies," sizzle reels, and promotional clips for YouTube, Instagram, and TikTok with a fast turnaround.

• Archiving: Maintain a structured digital asset management system for all venue media, ensuring easy access for internal teams and external PR.

3. Digital Signage & Branding

• Brand Consistency: Ensure all visual output aligns with the venue’s brand guidelines and aesthetic standards.

Ad Hoc Tasks

In the fast-paced environment of a live venue, you will be required to pivot quickly to support the team:

• Livestream Support: Set up and monitor multi-cam streams or "Live" broadcasts on social platforms during surprise sets or special events.

• Graphic Design Emergencies: Create last-minute digital assets.

• Technical Troubleshooting: Assist the Sound and Light departments with cable runs, signal issues, or network troubleshooting during high-pressure changeovers.

• Artist Content Requests: Provide quick-turnaround clips to performing artists for their personal social media channels to increase venue visibility.
  

  Any other ad hoc tasks assigned.

Job Summary

The Sous Chef serves as the second-in-command in our kitchen, acting as the bridge between the Head Chef’s vision and the line’s execution. In a KTV Live House environment, speed and presentation are paramount. You will be responsible for supervising the kitchen during peak late-night hours, ensuring that high-volume orders for private suites and the main floor are delivered with consistent quality. This is a "hands-on" leadership role that requires culinary finesse and the ability to command a team in a high-energy, loud-volume atmosphere.

Key Responsibilities

1. Culinary Execution & Quality Control

• Line Leadership: Lead the kitchen line during service, ensuring all dishes meet established recipes, portion sizes, and plating standards.

• Prep Management: Oversee daily mise-en-place to ensure the kitchen is fully stocked for high-volume night shifts.

• Expediting: Act as the "anchor" between the front-of-house (FOH) servers and the kitchen, managing ticket flow to minimize wait times for KTV rooms.

2. Team Supervision & Training

• Staff Mentorship: Train line cooks and kitchen assistants on cooking techniques, equipment safety, and sanitation.

• Performance Oversight: Monitor staff productivity and ensure all BOH employees adhere to the venue’s code of conduct and uniform standards.

• Scheduling Assistance: Support the Head Chef in creating rosters that account for concert nights and special event surges.

3. Inventory & Administrative Support

• Ordering: Assist in daily and weekly inventory counts; place orders with approved vendors in the Head Chef’s absence.

• Cost Management: Monitor food waste and help implement strategies to maintain food cost ($FC$) targets.

• Health & Safety: Maintain a "gold standard" of cleanliness, ensuring the kitchen is always ready for health inspections and complies with protocols.

Ad Hoc Tasks

The nature of a Live House requires a Sous Chef who is adaptable and ready to step outside the kitchen door:

• Menu Development Support: Creating "Specials of the Month" or limited-time snacks tailored to specific touring artists or music genres.

• Technical Troubleshooting: Basic maintenance of kitchen equipment or coordinating with the venue’s facilities team during late-night breakdowns.

• Emergency FOH Support: Assisting with food delivery or "room checks" during extreme peak periods to ensure guest satisfaction.

• VVIP Service: Personally overseeing or preparing delicate food platters for high-profile talent or "high-roller" KTV suite guests.
  

  All other ad hoc tasks assigned

Job Summary

The Head Chef is responsible for redefining the "KTV dining experience" by delivering high-quality, efficient, and innovative culinary offerings. Unlike a traditional restaurant, a KTV Live House requires a chef who can manage high-volume "finger foods," sophisticated late-night entrees, and VIP banquet platters—all while maintaining a pulse on the venue's fast-paced, music-driven atmosphere. You will lead the kitchen team in maintaining impeccable standards of food safety, flavor consistency, and speed of service.

Key Responsibilities

1. Culinary Leadership & Menu Engineering

• Menu Development: Design and execute a menu that balances "easy-to-eat" lounge snacks with premium signature dishes suitable for a high-end Live House.

• Special Events: Create bespoke menus for corporate bookings, private parties, and VIP room packages.

• Cost Control: Manage food costing, inventory levels, and supplier relationships to ensure maximum profitability without compromising quality.

2. Kitchen Operations & Quality Control

• Service Management: Lead the line during peak hours (typically late nights) to ensure ticket times are minimized despite high-volume room orders.

• Standardization: Develop and enforce precise recipe cards and plating guides to ensure consistency across all shifts.

• Waste Management: Implement strict inventory rotation (FIFO) and waste-tracking protocols.

3. Team Management & Training

• Supervision: Recruit, train, and schedule a brigade of sous chefs, line cooks, and dishwashers.

• Culture: Foster a high-energy, professional, and disciplined kitchen environment that can handle the "rush" of a packed live performance schedule.

4. Hygiene & Compliance

• Food Safety: Ensure 100% compliance with local health department regulations, HACCP standards, and sanitation protocols.

• Maintenance: Oversee the cleaning and maintenance of all kitchen machinery and specialized equipment.

Ad Hoc Tasks

In the dynamic environment of a KTV Live House, the Head Chef must be prepared for non-routine duties:

• Cross-Departmental Support: Assisting the bar team with "culinary cocktails" (e.g., preparing garnishes, infusions, or syrups).

• Equipment Troubleshooting: Performing basic "first-aid" on kitchen hardware during late-night hours when technicians are unavailable.

• Promotional Content: Collaborating with the AV Content Manager to style dishes for social media shoots or digital menu displays.
  

  All other ad hoc tasks assigned.

Job Summary

The Restaurant Captain is a senior service professional who acts as the primary liaison between the guests, the kitchen, and the management. In a Live House setting, the Captain ensures that the high-energy atmosphere of a concert does not compromise the precision of premium dining. You will be responsible for a specific station or VIP section, overseeing the flow of service, mastering the menu, and providing a level of "white-glove" hospitality that elevates the guest experience from a standard show to a world-class event.

Key Responsibilities

1. Specialized Service Leadership

• Station Management: Oversee a designated section of the floor or VIP balcony, ensuring every table receives attentive, synchronized service.

• Expert Product Knowledge: Possess a deep understanding of the culinary menu, wine pairings, and premium spirits to provide sophisticated recommendations.

• Order Orchestration: Manage complex orders, ensuring that courses are timed perfectly with the "Run of Show"

2. Guest Relations & VIP Handling

• VIP Concierge: Act as the dedicated point of contact for high-profile guests and table service clients, anticipating needs before they are voiced.

• Complaint Resolution: Address and resolve any service hiccups immediately on the floor, maintaining a calm and professional demeanor amidst high-volume music.

• Table Maintenance: Uphold impeccable aesthetics of the dining area, from linen crispness to the precise placement of glassware.

3. Operational Oversight

• Staff Mentorship: Guide and "shadow" junior waiters and runners, correcting service techniques in real-time to maintain venue standards.

• Closing Procedures: Oversee the accurate reconciliation of guest checks and ensure the station is reset to "show-ready" standards for the following day.

• Safety & Compliance: Monitor alcohol service within your section to ensure responsible consumption and adherence to legal requirements.

Ad Hoc Tasks

The dynamic nature of a Live House requires a Captain who can pivot as the "vibe" shifts:

• Ambience Adjustment: Collaborating with the AV team to subtly adjust table lighting or "vibe" settings if a guest requests a more private atmosphere.

• Backstage Hospitality: Occasionally assisting in the service of high-end catering for artists in the Green Room or private backstage enclosures.

• Quick-Response Cleaning: Addressing spills or glass breakage instantly in high-traffic areas to prevent safety hazards during the performance.

• Promotional Support: Assisting the marketing team by identifying "influencer" guests or regular high-spenders for specialized venue perks.
  

  All other ad hoc tasks assigned.

Job Summary

The Waiter Supervisor is the tactical lead on the floor, ensuring that service is as seamless and rhythmic as the music on stage. In a Live House, service happens across two fronts: the high-energy main floor and the high-touch private VIP suites. You will be responsible for coordinating the waitstaff, managing guest flow, and upholding premium service standards during high-decibel, high-volume shifts. You are the "problem-solver" who ensures that every drink is cold, every order is accurate, and every guest feels like a rockstar.

Key Responsibilities

1. Service Leadership & Supervision

• Floor Coordination: Direct the waitstaff and runners, assigning sections for both the main live hall and the private rooms.

• Service Standards: Monitor "table touches" and service speed to ensure guests are never waiting for refills or assistance.

• Briefings: Conduct pre-shift meetings to communicate set times, VIP arrivals, menu specials, and potential "sold-out" items.

2. Guest Experience & Conflict Resolution

• VIP Management: Personally oversee service for VVIP tables and private suites, ensuring personalized attention for high-spending clients.

• Issue De-escalation: Handle guest complaints or order errors with grace and speed, ensuring a positive resolution before the guest leaves.

• Ambiance Control: Monitor lighting levels, room temperatures, and cleanliness in the suites to maintain the venue's premium atmosphere.

3. Operational Efficiency

• POS Oversight: Assist staff with complex transactions, voids, and split bills; ensure all "open tabs" are closed out accurately at the end of the night.

• Upselling: Motivate the team to hit nightly sales targets through strategic upselling of premium bottles and snack platters.

• Compliance: Enforce strict age-verification (ID) policies and monitor alcohol consumption to ensure guest safety and legal compliance.

Ad Hoc Tasks

In a Live House environment, roles often blur during the "peak" of a show. You may be required to:

• Crowd Flow Assistance: Help the security team manage bottle-necks at the entrance or near the stage during headliner transitions.

• Technical "First-Aid": Perform basic troubleshooting for tablets or microphones if the AV team is occupied.

• Emergency Bar Support: Step behind the bar to assist with glassware or simple drink service if the floor is steady but the bar is slammed.

• Artist Liaison Support: Deliver hospitality riders or specific food orders to the backstage/green room area for performing talent.
  

  All other ad hoc tasks assigned.

Job Summary:
The Performing Artiste Manager oversees and manages all performing artistes, ensuring high-quality performances, proper scheduling, and smooth coordination of entertainment operations to enhance the overall guest experience.

Key Responsibilities:

• Manage and supervise performing artistes (e.g., singers, dancers, DJs, hosts)
• Plan and coordinate performance schedules, rotations, and stage activities
• Ensure all performances meet the venue’s standards and entertainment objectives
• Conduct rehearsals, training, and performance evaluations for artistes
• Handle artistes’ attendance, discipline, and welfare matters
• Liaise with Operations, Marketing, and Technical teams for event execution
• Curate and improve entertainment programs to attract and retain customers
• Ensure compliance with company policies and local regulations
• Resolve any on-site issues involving artistes promptly

Job Summary:

The Performing Artiste Assistant Manager supports the Performing Artiste Manager in overseeing daily operations, coordinating performance schedules, and ensuring artistes deliver high-quality performances that enhance the overall guest experience.

Key Responsibilities:

• Assist in managing and supervising performing artistes (e.g., singers, dancers, DJs, hosts)
• Coordinate and monitor daily performance schedules and stage rotations
• Support rehearsals, training, and performance evaluations
• Ensure artistes maintain performance standards, grooming, and professionalism
• Handle attendance tracking, basic disciplinary matters, and welfare support
• Liaise with Operations, Marketing, and Technical teams for smooth show execution
• Assist in resolving on-site issues related to performances or artistes
• Ensure compliance with company policies and operational procedures

Job Summary

The Lighting Manager is responsible for the end-to-end execution of visual atmospheres for live performances, including concerts, DJ sets, and private events. This role combines technical expertise in DMX programming with creative artistry to enhance the audience’s sensory experience. You will manage lighting rigs, maintain equipment, and operate consoles in real-time during high-energy performances.

Key Responsibilities

• Show Design & Execution: Create, program, and operate lighting cues for diverse musical acts, ensuring the visual mood aligns with the performance genre and artist's vision.

• Technical Setup: Manage the rigging, patching, and focusing of automated and conventional lighting fixtures before every event.

• Console Operation: Perform live busking and execute pre-programmed sequences using industry-standard consoles.

• Maintenance: Conduct regular inspections of all lighting equipment, including moving heads, LED washes, lasers, and haze machines. Perform basic repairs and coordinate with vendors for specialized servicing.

• Safety Compliance: Ensure all overhead rigging and electrical connections meet workplace safety standards and fire regulations.

Ad Hoc Tasks

• Cross-Functional Support: Assist the Sound and Visual (AV) teams with cable management, stage equipment shifts, or screen setups during busy changeovers.

• Facility Improvements: Participate in minor renovation projects or venue upgrades, such as installing decorative ambient lighting in the bar or lounge areas.

• Inventory Management: Track consumables (e.g., gaffer tape, fog fluid, clamps) and provide input for the procurement of new technology or replacement parts.

• Emergency Response: Troubleshoot sudden technical failures during live sets to minimize performance downtime.

• Artist Relations: Coordinate with guest Lighting Directors (LDs) to integrate their specific riders or equipment into the house rig.

Requirements

• Experience: Proven experience as a Lighting Technician or LD in a live music venue, club, or theater setting.

• Technical Skills: Proficiency in DMX protocols, MIDI triggering, and lighting visualization software.

• Adaptability: Ability to work late nights, weekends, and public holidays in a fast-paced, high-decibel environment.

• Physical Ability: Comfortable working at heights (ladders/scaffolds) and capable of lifting heavy equipment (up to 20kg).

• Communication: Strong interpersonal skills to collaborate with performers, management, and security teams.

Job Summary

The Maintenance Operations Manager is responsible for ensuring the physical integrity, safety, and operational efficiency of the livehouse. You will oversee the upkeep of the building’s infrastructure, mechanical systems, and specialized venue fixtures. Your goal is to provide a seamless, safe environment for staff, performers, and patrons by managing proactive maintenance schedules and responding swiftly to facilities-related issues.

Key Responsibilities

• Facility Oversight: Conduct daily walkthroughs to inspect the structural condition of the venue, including the stage area, backstage, bar zones, and restrooms.

• Systems Management: Oversee the functionality of critical building systems, including HVAC (Air-conditioning and ventilation), plumbing, electrical distribution, and fire suppression systems.

• Preventative Maintenance: Develop and execute a comprehensive schedule for routine servicing of equipment to prevent mid-show failures and extend the lifespan of venue assets.

• Vendor Management: Source, negotiate with, and supervise external contractors for specialized repairs, pest control, and industrial cleaning services.

• Compliance & Safety: Ensure the venue remains compliant with local building codes, environmental health standards, and fire safety regulations. Act as the primary liaison during official inspections.

• Budgeting: Manage the maintenance budget, tracking expenses for repairs, spare parts, and utilities while identifying cost-saving opportunities through energy efficiency.

Ad Hoc Tasks

• Crisis Intervention: Manage "on-call" emergency repairs during live events, such as power outages, leaks, or structural hazards.

• Project Management: Lead minor renovation projects, such as floor resurfacing, soundproofing upgrades, or bar counter refurbishments.

• Logistics Support: Assist in the setup and teardown of large-scale seasonal decorations or temporary outdoor installations.

• Safety Training: Conduct basic safety briefings for floor staff regarding the use of ladders, fire extinguishers, and emergency exit protocols.

Requirements

• Experience: Minimum 3–5 years of experience in facilities management, preferably in the hospitality, entertainment, or F&B industry.

• Technical Knowledge: Strong understanding of electrical wiring, plumbing, and general carpentry. Familiarity with commercial HVAC systems is a plus.

• Regulatory Awareness: Knowledge of local workplace safety and health (WSH) standards and fire safety manager (FSM) requirements.

• Availability: Ability to work flexible hours, including weekends or late nights, to oversee repairs during non-operational hours.

• Physical Stamina: Ability to navigate tight spaces (crawl spaces/ceiling voids) and perform physical labor as required.