Job Summary
To deliver excellent service quality at service counters by efficiently handling customer registrations, inquiries, and requests while maintaining compliance with service standards, policies, and processes.
Responsibilities
- Greet visitors warmly and professionally to create a positive first impression
- Register and enroll visitors accurately to ensure smooth access control
- Manage queues and control crowds effectively to maintain order and reduce wait times
- Maintain and update visitor records in compliance with PDPA requirements to protect privacy
- Issue, return, and account for all keys daily to ensure secure key management
- Perform multiple tasks efficiently under time constraints to support service operations
- Respond to enquiries and requests clearly and appropriately following established guidelines
- Monitor attendance of coaches and trainees and prepare reports as required for operational tracking
- Follow SOPs, policies, guidelines, and processes strictly to ensure consistent service delivery
- Adapt to roster changes flexibly to meet operational needs
- Organize, update, scan, and upload records and documents to support pre-enlistment activities
- Participate in digitisation exercises by organizing files and documents to improve record management
Preferred competencies and qualifications
- Proven track record of delivering excellent customer service
- Ability to learn quickly and adapt to changes in processes or environment
- Strong interpersonal and communication skills to engage effectively with visitors and team members
- Good command of English, both written and spoken, to communicate clearly
- Proficiency with common IT software to perform digital record-keeping and communication
- WSQ certification in customer service is an advantage
