We are seeking a highly skilled and experienced Senior Implementation Specialist (Professional Services) to join our dynamic team in Singapore. In this key role, you will be responsible for the successful deployment, integration, and optimization of our cyber resiliency and data protection solutions for a diverse portfolio of enterprise clients. You will leverage your deep technical expertise and communication skills to ensure smooth implementations, maximize client satisfaction, and drive long-term value.
The ideal candidate has a strong background in cyber resiliency and data protection technologies, a passion for solving complex technical challenges, and a proven ability to thrive in a fast-paced, client-focused environment.
Engage with a broad range of customers across Asia (ASEAN, GCR, Japan & Korea) to develop a comprehensive understanding of their cyber resiliency and data protection environments from a fresh, pragmatic perspective.
Employ validated consultative methods to design, implement, and/or remediate solutions related to Modern Data Protection, Multi-Cloud capability, Archive & Compliance, Ransomware/Disaster Recovery, Cyber Resiliency, and Operational Improvement.
Install and configure Commvault hardware and software according to design specifications to meet customers' technical and business requirements.
Assess customer readiness to determine if all technical prerequisites have been met to proceed with project phases.
Execute migration tasks to transition customers from their existing cyber resiliency and data protection solution to the new Commvault based solution.
Install and configure cyber resiliency and data protection agents to protect customers' applications, databases, data, and hypervisors.
Collaborate with customers and Commvault technical support and/or development teams to resolve technical issues that may impede project progress.
Provide regular updates on project progress and obstacles to the Project Manager.
Complete all necessary documentation associated with client projects in a timely manner, including User Acceptance Test (UAT) Plans and As-Built Documentation.
Maintain current knowledge of the latest implementation methodologies to ensure optimal and effective project delivery.
Assist and collaborate with Technical Architects from regional teams for our global customers.
Ensure a high level of customer satisfaction throughout all client engagements.
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field
8+ years of experience in IT implementation, systems integration, or a related field, with a focus on cyber resiliency or data management.
Demonstrable experience as Senior Implementation Specialist with enterprise customer exposure.
Hands-on Commvault experience; Advanced Commvault Certification (Engineer, or Expert) is highly preferred.
Good communication etiquette, including strong verbal, written, and active listening skills.
Good presentation skills with the ability to articulate complex technical solutions to both technical and non-technical audiences.
Customer-centric approach with strong customer service skills and a focus on building lasting relationships.
Ability to take detailed notes, work independently, and communicate effectively as part of a remote team.
Strong knowledge and experience with cloud environments, ideally with exposure to Cybersecurity, Networking, Storage, and Linux Operating Systems.
Ability to multitask and effectively prioritize tasks in a high-volume, time-sensitive environment.
Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams).
Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, Microsoft SQL Server, SAP HANA).
Hands-on experience with object storage (AWS S3, NetApp Storage GRID), data archive and search, private cloud (VMware, Hyper-V), and public cloud (AWS, Azure).
Proficiency with Linux scripting.
Excellent diagnostic and troubleshooting skills.
A passion for working in a highly technical team and a collaborative environment.
Capable of quickly learning new technologies and applying that knowledge effectively.
Flexibility to travel as needed (default remote, up to 30% travel on average depending on project).
Proven track record of successfully delivering complex enterprise-level projects.
Strong understanding of cyber resiliency, data management principles, technologies, and best practices.
Experience with Commvault Software, Data Protection, Multi-Cloud Environments, Archive & Compliance, Ransomware/Disaster Recovery, Cloud Computing (AWS, Azure), Virtualization (VMware, Hyper-V), Storage Systems, Networking, Linux Scripting, Consultative Skills.
