Total 4 job vacancies by Chanel Pte Limited

Why this Mission? 

Luxury Fashion Retail is evolving rapidly, with growing business size and client demands for individuality. CHANEL’s mission is to engage clients emotionally and durably, and this starts with engaging our own people. As the Retail Learning and Development Partner, you enable Fashion Advisors (FAs) to be the front face of CHANEL, building their confidence, presence, and prestige. The role is crucial for driving both FA loyalty and client loyalty, sustaining business growth through professionalization and personalized engagement  

Impact you can create in the role 

Empower Fashion Advisors by giving them a voice and presence, ensuring their contribution is recognized and valued. Customize and deliver learning solutions that build emotional connections between Fashion Advisors and clients. Drive the shift from mass training to individualized coaching, enhancing adaptability and flexibility among Fashion Advisors. Support people’s development by collaborating with HR, Retail Managers and Boutique leadership to foster career paths and growth opportunities. Enable Fashion Advisor to transmit CHANEL brand values, inspiring exceptional client experiences. 

LEARNING PATH & COACHING MANAGEMENT 

• Design, deliver, and monitor learning paths for the retail team, ensuring Fashion Advisors (FAs) have clear development plans and access to relevant training. 

• Observe client–staff interactions regularly to identify capability gaps and learning needs. 

• Develop and implement individual and team coaching plans; monitor progress and track outcomes. 

• Facilitate in-boutique learning sessions (Flash Training, Morning Meetings, collection briefings) using blended and digital learning methods. 

• Coach FAs on adaptability and client engagement to build emotional connections and personalize service as well as on brand heritage and collection knowledge. 

• Provide timely feedback based on industry best practices and CHANEL competency frameworks. 

ONBOARDING & INTEGRATION 

• Design and deliver tailored onboarding programs for new hires, covering product knowledge, selling skills, and client experience. 

• Support and guide onboarding buddies to ensure effective integration of new employees. 

• Partner with experts (e.g., Client Engagement Management) to execute client action plans aligned with FA development needs. 

COLLABORATION & CONTENT DEVELOPMENT 

• Co-create learning content and development roadmaps with L&D and cross-functional teams. 

• Partner with boutique management, HR, and regional teams to align learning initiatives with business objectives. 

• Work with subject matter experts to ensure comprehensive product and service training. 

TRACKING, REPORTING & QUALITY IMPROVEMENT 

• Monitor training effectiveness using KPIs and provide insights into staff performance and client trends. 

• Share workforce and client insights with retail leaders to support decision-making. 

• Use Client Satisfaction (CSS) data to refine learning strategies and drive continuous improvement. 

PROCESSES & SYSTEMS IMPROVEMENT 

• Standardize and improve learning processes, including training administration and feedback systems. 

• Ensure compliance with global and regional guidelines and update SOPs when required. 

• Collaborate with IT, HR, and operations to enhance learning platforms and systems. 

KEY STAKEHOLDERS 

Internal: Retail leaders, boutique teams, Fashion L&D, HR, marketing, Visual Merchandising, styling teams, regional L&D/HR, business partners. 
External: Training vendors, consultants, event venues, F&B providers, and production suppliers. 

You are energized by 

• Observing and analyzing client–staff interactions to identify growth opportunities for Fashion Advisors and the retail team. 

• Designing creative learning and coaching solutions tailored to individual and boutique needs. 

• Working in a fast-paced luxury retail environment, staying agile and adaptable amid change. 

• Collaborating with diverse stakeholders, boutique teams, retail leaders, HR, and L&D to drive people and business impact. 

• Facilitating meaningful conversations that empower individuals to build confidence, voice, and presence. 

• Delivering engaging in-boutique training and on-the-floor coaching that supports real-time development. 

• Challenging the status quo and introducing new ideas to enhance learning and client experience. 

What You Will Bring 

• Strong analytical and observation skills to generate insights and identify development opportunities. 

• Excellent collaboration and communication skills, with the ability to build positive relationships across all levels. 

• Agility and adaptability in a dynamic retail and learning environment. 

• Ability to perform in a fast-paced, multicultural, boutique setting. 

• Passion for learning and development, with strong interest in luxury retail business. 

• Innovative and proactive mindset in designing engaging learning solutions. 

• Confidence to speak up, challenge the status quo, and drive people and client excellence. 

•  Successful adoption of best practices and strategic priorities across boutique teams. 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.  

Why This Mission:   

The Fashion business in SEAA (Southeast Asia & Australia) requires the careful orchestration of events that bring the brand’s creativity, desirability and client engagement ambitions to life. As markets evolve and expectations for elevated client experiences grow, strong coordination across Fashion events is essential. 

Events are central to expressing Fashion’s creativity and audacity, and to fostering connections within our communities. The Regional Events Manager leads the planning and execution of a diverse portfolio of events – including collection launches, boutique project orchestrations, major brand initiatives and other exclusive cultural and client experiences – playing a strategic role in how brand moments are conceived, delivered and experienced. 

Operating at the intersection of Global vision and Local Market expertise, the Regional Events Manager supports strategic direction, sets standards of excellence and empowers Market Event teams to execute with precision. By fostering collaboration and consistency across all Markets, this role ensures every event is intentional, impactful and reinforces the Brand’s leadership in the Region. 

Impact You Can Create In The Role: 

The mission is built around four major pillars:   

1. Strategy: Defining Ambition & Regional Synergy 

• Long-Term Vision & Strategic Cycle: Shape the program for events across the Region, contributing to key strategic moments within the Fashion calendar (MTP, Budget…), making sure all events support business goals and long-term plans. 

• Client Engagement Priorities: Working with Regional & Market teams, stay closely attuned to client engagement priorities, using these insights to guide and support Market teams as they build their event plans, ensuring every initiative is relevant and impactful for our audiences. 

• Briefing & Expectation Setting: Clearly share event plans and expectations with global teams, making sure each Market’s needs are well understood and represented.   

• Governance & Alignment: Set up clear roles and ways of working so that all partners – from Global, Regional and Market teams – are on the same page and working to high standards. 

2. Execution: Operational Excellence & Impact 

• Guidelines & Direction: Frame, adapt and share clear guidelines that cover all event formats – collection events, boutique projects (openings, temps, seasonal, ephemeral), pop-ups, major brand projects, cultural experiences… Work closely with teams at every level to make sure everyone is moving in the same direction to deliver ultimate experiences. 

• End-to-End Project Orchestration: Accompany partners to drive events from start to finish – including planning, production, execution and follow-up – by setting up clear steps, retro-plannings and standards. Ensure every event is well-organised, consistent across all teams and aligned with business objectives. 

• Production Supervision: Working hand-in-hand with Market partners, lead and coordinate all aspects of event production, making sure everything runs smoothly and matches both creative and practical goals. 

3. Community Animation: Engagement & Sharing 

• Community Animation: Build a strong and connected events community across Markets, encouraging teamwork, sharing knowledge and helping teams learn and grow together. 

• Capability Development: With an ambition to be the best place to work, ensure the growth and foster the development of our events community’s capabilities, promoting continuous learning and collaboration. 

• Benchmarks & Best Practices: Observe and share examples of what works best in event planning and execution, using both our own successes and ideas from the industry to keep improving. 

4. Performance Management: Insights & Accountability 

• Performance Monitoring & Reporting: Oversee comprehensive reporting and analysis for all events, capturing key learnings and outcomes. Install post-project reviews and reflect upon potential tools to seek continuous improvement and refinement. 

• Budget Management & Discipline: Set up solid budget management for all events, ensuring accurate forecasting, monitoring and effective resource allocation to maximise impact. 

• Sustainable Event Practices: Integrate sustainability principles into event planning and execution, working closely with Regional partners to set measurable goals for environmental impact, resource usage, and waste reduction. Regularly review and report on sustainability outcomes to drive continuous improvement and support responsible brand leadership. 

• Trend Analysis & Insights: Continuously monitor competitor activity and market trends, synthesising actionable insights that inform ongoing strategy and future event concepts. 

You are Energised by  

• Shaping brand moments that matter: creating immersive, impactful experiences that push creative boundaries, while ensuring flawless operational execution and high standards. 

• Connecting high-level strategic vision with real market needs: balancing creativity and business rigor to deliver events that truly resonate. 

• Collaborating across cultures and markets: finding motivation in dynamic teamwork and navigating complexity with clarity, openness, and empathy. 

• Leading regional impact: enabling markets, uplifting standards, and fostering a strong, cohesive events community built on sharing knowledge and best practices. 

• Transforming insights into action: embracing data-driven decision making and getting energized by using learnings, feedback, and industry trends to refine and elevate future events. 

• Empowering collective growth: building collaborative environments, where others can grow and succeed, and where continuous improvement is celebrated. 

• Staying attuned to client engagement priorities: ensuring every initiative is relevant and delivers ultimate experiences for our audiences. 

What You Will Bring  

• Proven project management leadership with over 7 years of experience in marketing or events, ideally within luxury or agency settings, delivering from vision to flawless execution. 

• Strong production expertise, adept at translating creative concepts into seamless, high-impact experiences that elevate brand moments. 

• A creative, solution-oriented mindset, constantly seeking innovation and new ways to enhance client engagement and brand experiences. 

• Advanced proficiency in tools such as Excel and PowerPoint, familiarity with production drawings and tools such as Illustrator and Sketch-up, as well as event management systems to support operational excellence. 

• Analytical ability to leverage data and industry insights for informed decision-making, performance monitoring and continuous improvement. 

• Exceptional communication, negotiation, and influencing skills, successfully aligning and inspiring multiple stakeholders across diverse regions and cultures. 

• High attention to detail and organizational strength, with the ability to manage multiple simultaneous workstreams while maintaining quality and consistency. 

• A collaborative spirit, skilled in building strong communities and fostering environments where teams can grow, share, and succeed together. 

• Self-motivation and ownership, bringing energy, enthusiasm and accountability to every project, even in fast-paced and challenging environments. 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel. 

Why This Mission:  

Retail excellence is at the heart of achieving the ambition of WFJ in SEAA. With a high business ambition under an increasingly complex and rapidly changing business context, we need to establish WFJ dedicated retail structure and expertise in all aspects (talents caliber, supporting structure, and retail performance) to unleash the growth potential. 

Leveraging Singapore’s position as the central hub for luxury retail within the SEAA region, this role will spearhead the development and execution of strategic retail initiatives for WFJ. By launching pilot projects and establishing operational frameworks in Singapore, the role sets benchmarks for excellence that can be adapted and scaled across SEAA markets. This approach fosters strong cross-market collaboration, ensures consistent implementation of best practices, and drives the advancement of retail standards and business growth for Watches and Fine Jewellery throughout SEAA. 

Impact You Can Create In The Role: 

Reporting to the Director, Watches and Fine Jewelry, SEAA, this role will build the framework of Retail Excellence and Strategy for WFJ, SEAA including Business Development, People Strategy, and Retail Ecosystem and Performance in close partnership with WFJ Division in Paris, Fashion SEAA Regional Team, SEAA P&O, Finance, TDS, CS, Legal Teams and all SEAA markets. 

1. Retail Development 

Focus on building WFJ retail foundation anticipating WFJ boutique opening and operational transition. Define Retail Excellence Strategy and roadmap for WFJ Division. 

• Retail Strategy Development and Orchestration 

• With clear understanding and assessment of each market in terms of both external and internal retail environment, identify growth potential, gaps, and missed opportunities in the markets 

• With clear understanding and roadmap of WFJ SEAA ambition and supporting needs, define and align the retail priorities action plans with WFJ Director, WFJ Division in Paris, WFJ North Asia team, internal stakeholders (i.e. TDS, P&O, Fashion Division), and markets 

• Orchestrate and cascade global and regional initiatives to markets 

• Establish the clear differentiation and elevated client experience to showcase the House’s ultimate luxury offer 

• Lead the SEAA roll out of retail related strategic projects and coordinate the execution with the support of team and other functions. The scope of Retail Projects is including but not limited to the following: 

• Design or update the WFJ retail operating model, covering boutique segmentation, structure, merchandising, stock, visual merchandising, events, client management, operations, procedures, and fashion collaborations. 

• WFJ Retail Organization and People development: WFJ organization and structure design, Resource planning guideline and system development, Capability requirement and career path mapping, Compensation, and reward scheme design 

• WFJ Retail Innovation adaptation, Project roll out: Understand the North Asia driven innovation project status and evaluate the relevancies for SEAA market. Represent the SEAA market needs to be incorporated. Drive SEAA implementation working with North Asia team and SEAA project support functions. 

• Champion the delivery of an exceptional client experience by setting and maintaining high standards for selling ceremony and clienteling, equipping retail teams with the skills and tools in the boutique to deliver personalized, luxury service and foster lasting client relationships across all WFJ boutiques in SEAA.   

• Collaboration with Fashion 

• In Fashion network, where volume and recruitment through iconic products are focus:  

• Ensure Fashion Retail Leaders are engaged and embracing WFJ categories’ role and importance of expressing the house’s singularity, creativity together with Fashion 

• Ensure WFJ category is on the top-of-mind of all Fashion Advisors and integrated into their client journey to complete the silhouette 

• Ensure that Fashion network is equipped with the right talents and capabilities needed on the floor through WFJ experts (i.e. Timepieces and Fine Jewelry specialist) 

• Ensure that Fashion & WFJ collaboration and synergy are present and working well in all markets of SEAA 

• Retail Performance and Service Excellence 

• Implement the relevant performance and service KPIs to indicate and monitor the retail performance consistently for markets, ensuring WFJ Retail Leaders are guided with right targets and KPIs to meet the business ambition and deliver the ultimate luxury house experience to the clients 

• Closely monitor and analyse the performance indicators and share the insights and best practices to markets for continuous improvement, ensuringthat the WFJ Retail operation model, Boutique environment, SOP, Retail team organization and supporting systems (learning and development, communication and engagement, compensation and reward, health and safety, etc.) are established to achieve the business ambition and client satisfaction.Identify and implement the measure to elevate service standard and client centric mindset in boutique operation, ensuring all WFJ Advisors are equipped with the appropriate level of capabilities and competencies to elevate the legacy of the Brand and deepen the client relationship by introducing more exclusive creations and brand experience Share recommendations for market situations and facilitate/support the communication with the relevant stakeholders. 

2. Learning & People Development 

Define a vision for WFJ Learning and build a short-term & long-term strategy around people, including capabilities, competencies, motivation and engagement, for SEAA as a key enabler of driving WFJ business ambition.  

• WFJ Retail People Development Strategy and Orchestration 

• Build the network of WFJ L&D experts in SEAA to elevate the category expertise and implement WFJ learning curriculum for the SEAA markets anticipating the boutique openings.  

• Define SEAA L&D priorities based on the assessment of retail capabilities and competency and secure the relevant resources to support collaborating with the relevant stakeholders (WFJ Global L&E, WFJ Global High-End Business team, WFJ North Asia L&D, SEAA P&O Retail Learning, Other division regional L&D managers or markets)  

• Facilitate the global or regional program execution orchestration to ensure the positive learning experience and outcome with real impact. 

• Develop and nurture WFJ expert community and orchestrate the SEAA regional level execution to maximize the efficiency and improve economy of scale. 

• WFJ Retail Engagement & Community Build 

• Define the regional WFJ retail & learning community engagement strategy and roadmap and establish the platforms to learn and grow together to support WFJ business ambition. 

• WFJ Engagement Program Design and Orchestration 

• Design staff engagement programs to inspire relevant population to boost their passion and interest for WFJ category, specially Fashion retail leaders 

• Design the forums to discuss the critical topics and priorities to maximize collective intelligence and consensus to create the bigger impact.  

• Stay ahead and keep creating excitement for both retail and office staffs to drive more emotional engagement and motivation on WFJ 
   

• WFJ Retail & Learning Community Animation 

• With the support of team, lead the Retail & Learning Community. Always in the know of what is happening in the retail & learning métier, especially WFJ Division priorities and market priorities/needs. 

• Maximize best practice and learning sharing in the region and between North Asia and SEAA 

You are Energised by  

• Leading and collaborating with diverse teams at all levels of organization (Global – regional – market Retail and Learning teams, Regional Fashion teams, Market GMs and teams, various corporate functional teams such as P&O, Finance, IT, Client Care, Operation, Legal, Real Estate, etc.)  

• Thinking innovatively of different ways to approach projects & challenges, leveraging insights, data, and strategic planning 

• Being agile, flexible and able to deal with ambiguity 

• Leading courageously and able to challenge the status quo 

• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way 

• Building and leading teams aligned with a shared vision 

• Working in a highly collaborative and matrixed environment 

What You Will Bring  

• Strong understanding of People especially retail staffs and markets 

• Strong analytic skills and be strategic and visionary  

• Exceptional strategic thinking and planning, passion for luxury retail and WFJ 

• Energy, enthusiasm, and positivity 

• Multi-cultural sensitivity 

• Demonstrated experiences as a people manager, performance-minded and guiding teams through transformation 

Key Measurement of Impact 

• Retail performance: Sales evolution, distribution elevation, WFJ penetration 

• Retail organization structure and stability: Employee satisfaction, attrition rate 

• Retail team performance: Productivity, AUS, IPT, Client satisfaction, Client KPI evolution 

• Retail operational efficiency and compliance (Audit) 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel. 

Why This Mission:  

The High-end segment, encompassing High Jewelry and Haute Horlogerie, is a key category that CHANEL has high ambitions to develop in the mid-term. Our goal is to become one of the 5 key leading high jewelry brands in the market as well as the referent brand for feminine high-end watches. 

In this context, it is essential that we provide the right level of high end assortment , systems, after-sales service to drive the business development of high-end category in line with our mid term plan roadmap.  

Impact You Can Create In The Role: 

The High-End Merchandising Manager, SEAA & SG will be a key partner of SEAA merchandising and retail community as well as Global HBD for HEB in co-defining HE assortments for SEAA, ensuring relevant and timely transfers, accompanying, and supporting our markets with (new) processes, as well as day-to-day requests.   

Leveraging Singapore’s status as the primary hub for high-end business in the SEAA region, this role is uniquely positioned to drive innovation and operational excellence. By piloting new initiatives in Singapore and disseminating proven strategies and best practices across SEAA markets, the role enhances collaboration, streamlines processes, and elevates the overall standard of merchandising and business development activities throughout the region. 

STOCK TRANSFER MANAGEMENT 

• Manage and review all stock transfers within SEAA and out of SEAA by minimizing the number of transfer lead time, and maximizing the conversion rate in markets.  

• Evaluate based on past sales history, local high-end capabilities and stock situation to make decision on non-planned stock transfer requests between markets. 

• Drive the continuous improvement and optimization of transfer process and system by soundboard with global teams and ensure markets in SEAA follow commercial guidelines and SOPs.  

MANAGE AND DEFINE HIGH-END MODEL STOCK AND SALES THROUGH COLLABORATION WITH MERCHANDISING & RETAIL TEAMS

• Define & follow up the model stock fulfilment.  Monitor and manage High-End stock routings throughout the year to support daily business and clients presentations. Analyze model stock achievement as well as stock quality by monitoring stock and sales data and propose appropriate action plan and transfers to the Merchandising & Business development manager 

• Co-build the SEAA product strategy with markets.  

• Advice Markets on the Special requests and follow through the process and work closely with markets to ensure the best client experience and manage the expectations.  

• Provide weekly/monthly/yearly KPI report 

EVENTS & ROUTINGS FOR HIGH-END STOCK MANAGEMENT 

• Co-define with markets and HBD the HE pieces assortments for all events and routings in SEAA 

• Support Merchandising & Business development manager, SEAA markets in preparing for International and Regional events: communication with markets, sales tools, documents for Operations/Insurance, gathering qualitative and quantitative feedback from markets for a new launch… 

• Assist in the event follow up of timely pieces transfers for delivery and presentation 

• Ad-hoc support market’s event upon need 

PROCESSES & SYSTEM IMPROVEMENT 

• Professionalize the High-end business activities in SEAA & SG. Automate and standardize the transactional/ administrative tasks and operational process which are mainly manually done by excel and emails.   

• Be an expert on the merchandising/operation flow and provide daily operational support to SEAA markets.  

• Ensure markets follow guidelines set by Global and Regional (commercial guidelines, processes)   

• Work closely with IT / Global HBD / Operations for system improvement (transfers, sales registration, analysis, after sales service etc.) 

• Set up SOPs for all HE processes and update HE SEAA sphere. Update SOPs upon need and propose the markets training directions. 

QUALITY CONTROL & AFTER SALES SERVICE 

• Lead SEAA and influence global’s High Jewellery Quality Control and Manipulation standard and procedures from production centric to client centric.  

• Communicate and ensure the implementation of High end pieces handling and packing SOP  

• Collect feedback from markets and provide recommendation to the After-sales service team in SEAA and global on the QC SOP 

• Monitor and implement measures to prevent the damage of stock due to improper handling and packing by markets.  

• Improve the condition of high end pieces in SEAA & SG. Make decision on exceptional repairs before pieces sold to improve the conversion rate for important presentation. 

You are Energised by  

• Thinking innovatively of different ways to approach projects & challenges, leveraging insights, data, and strategic planning 

• Being agile, flexible and able to deal with ambiguity 

• Leading courageously and able to challenge the status quo 

• Collaborating with diverse teams at all levels of organization 

• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way 

What You Will Bring  

•  Analytical mind set 

• Strong collaboration skills, good team player and good relation and communication skills 

• Agile, flexible and able of adaptability 

• Able to deliver in a fast-paced and multi-cultural environment 

• Eager to learn and to understand the business 

• Innovative and proactive 

• Outspoken, able to challenge status quo 

Key Measurement of Impact 

• Achievement of High end sales target  

• Sufficient level of Model stock in SEAA to support the sales 

• Productivity of the Model stock in Events and Boutiques 

• Timely delivery of pieces to markets and adequate level of assortment vs. planning 

• Improve the condition of high end pieces in SEAA 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.