Job Purpose:
The Assistant Manager, Data Management Centre (SSC), supports HR Shared Services by overseeing accurate data processing, maintaining compliance with audit and policy requirements, and ensuring timely delivery of employee-related transactions. The role leads a team in managing SAP data integrity, partners with internal stakeholders, and drives workflow improvements to enhance service quality and operational efficiency.
What You’ll Do:
Lead & Oversee Daily Operations: Motivate and guide a team of officers to meet Service Level Agreements (SLAs) with Business Partners and deliver reliable HR data services.
Manage HR Data & System Transactions: Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.
Collaborate with Key Stakeholders: Work closely with Payroll, Business Units, GHR, and IS teams to support pay runs, address queries, and implement policy or system changes.
Drive Process Improvements: Identify gaps, conduct root-cause analysis, streamline procedures, implement enhancements, and update SOPs and training materials.
Support Governance & Reporting: Handle employee data requests, prepare reports, respond to audit queries, and ensure data integrity for internal and external stakeholders.
What You’ll Bring:
Education & Experience: Bachelor’s degree in business, Information Systems, or a related discipline — or a Diploma with 1–2 years of relevant experience, preferably in a Shared Services environment.
Systems Knowledge: Hands-on experience with SAP or an equivalent HR Information System is an advantage.
Communication Skills: Good oral and written communication skills, with the ability to interact professionally with stakeholders.
HR Domain Knowledge: A thorough understanding of HR practices, policies, and procedures.
Professional Attributes: Detail-oriented, discreet with sensitive data, and able to work both independently and in a team-based setting.
