Job Function:
The Branch Officer is responsible for attending to walk-in customers, including working with business partners and upholding exceptional customer service.
Responsibilities:
- To provide customer service at exemplary levels while upholding the professional image of the company.
- To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.
- To provide clear and coherent explanation of contract terms, products and details to customers.
- To assist customers with their loan applications.
- To answer customers’ queries and to explain loan procedures over the phone.
- To assist with clients account management, along with accurate and careful data entry of customer details.
- To help in administrative duties such as photocopying and filing when necessary.
Requirements:
- Entry level with right skill set.
- No experience required.
- Friendly and positive attitude
- Excellent communication skills
- Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)
Career Benefits:
- Attractive salary and team incentives.
- Quarterly team building activities.
- Incentives will be given for meeting KPIs.
- Highly accessible place of work near MRT, with close proximity to the heart of the city.
- Comprehensive on the job training will be provided.
