The Opportunity
The world of market research is changing fast, and so is Blackbox.
We are looking for a Research Manager (Insights Strategy and Innovation) to join our team at the intersection of human insights and technological evolution.
While you will be grounded in the fundamentals of high-quality research, this role is designed for a versatile professional who is energized by platform-based research models and the integration of AI and LLMs into the insights workflow. You will be responsible for ensuring the development of rigorous research, maintaining high-value client relationships, and driving quality delivery through both traditional and innovative execution.
A Week in the Life
This is a dynamic, hands-on role where you will span the entire research lifecycle. In any given week, you might find yourself:
- Co-designing complex discussion guides and questionnaires in a collaborative session with a client.
- Directly programming and testing interviews on our proprietary interactive platforms, such as Blackbox Dialogue.
- Analysing large datasets in Excel while utilising LLM tools to synthesize qualitative nuances at scale.
- Designing high-impact strategy decks in PowerPoint that translate data into clear business recommendations for your clients.
- Workshopping with our product developers to provide user feedback and optimise our next generation of research tools.
- Liaising with clients during kick-offs, reporting meetings, and in (many!) email exchanges.
- Contributing to sales and marketing efforts via proposal inputs, ideas for outbound outreach, and offering content for LinkedIn, Substack and our website.
Key Responsibilities
- Account & Project Management: Independently manage existing accounts, serving as a trusted point of contact to understand and deliver on client needs.
- Innovation & AI Integration: Actively use and advocate for AI/LLM tools to enhance personal productivity and contribute to the development of Blackbox’s proprietary solutions.
- Technical Rigor: Act as the bridge between strategy and operations. You will work closely with scripting teams (understanding logic in platforms like Forsta or Qualtrics), manage fieldwork vendors, and oversee the data processing phase (edit specs, table specs, and code frames).
- Analysis & Charting: Move beyond data entry to data storytelling. You will be responsible for charting, data visualization, and synthesizing information into reports that provide actionable value to clients.
- Strategic Reporting: Produce high-quality reports with actionable recommendations. You don't just report "what" happened; you explain "why" and "what’s next."
- Mentorship: Provide guidance and quality control for junior team members and interns, fostering a culture of precision and creativity.
Who You Are
We are looking for a candidate who is data-literate, tech-curious, and highly capable of multi-tasking across different workstreams.
- Experience: 4+ years of experience in market research, strategy consulting, policy analysis, or a related data-driven field.
- We welcome applications from those outside the traditional market research industry (e.g., Management Consulting, Public Policy, or Business Intelligence) provided you possess strong analytical rigor and a passion for understanding human behavior.
- AI Proficiency: You are an "AI-native" professional, experienced in using LLMs and AI tools to streamline workflows and solve complex problems.
- Technical Familiarity: You should be comfortable with (or ready to master) research software (Forsta/Qualtrics), Excel for data management, and PowerPoint for storytelling. The ideal candidate will also have working knowledge of more advanced AI research tools.
- Communication: You have a proven track record in client management and the ability to synthesise complex information into clear, persuasive writing.
- Mindset: You are disciplined, self-motivated, and thrive in a fast-paced environment where you are expected to be both a thinker and a doer.
