Performance Monitoring: Track productivity metrics, conduct regular performance reviews, and provide actionable feedback.
Training & Onboarding: Train new hires and ensure all team members understand their roles and company policies.
Compliance & Safety: Ensure the team strictly adheres to company policies, legal guidelines, and industry safety standards.
Issue Resolution: Address customer complaints, handle employee grievances, and resolve conflicts quickly to maintain a positive environment.
Essential Skills
Effective Communication: Ability to clearly convey expectations to staff and report accurate updates to senior management.
Time Management: Strong organizational skills to prioritize tasks, meet tight deadlines, and juggle multiple objectives.
Problem-Solving: Capability to make quick, informed decisions and navigate daily operational challenges.
Conflict Management: Diplomatic approach to resolving interpersonal disputes and maintaining team harmony.
Education: High school diploma or equivalent is required; an Associate’s or Bachelor’s degree in Business Administration or a related field is highly preferred.
Experience: Typically 1 to 3+ years of proven experience in a supervisory or frontline leadership role.
Technical: Proficiency with office productivity software (such as MS Office) and workforce management or reporting tools.
Can work in PH / Weekend , and commit midnight shift.
