Total 7 job vacancies by Benjamin Barker Aust Pte. Ltd.

Role Overview

We are looking for a Senior Executive – Marketing & E-commerce Operations (Maternity Cover) to support the day-to-day execution of both retail and online business operations, ensuring smooth coordination across marketing, e-commerce, CRM, and campaign execution.

This role is ideal for someone who is highly organized, hands-on, analytical, and comfortable working in a lean, fast-paced environment. The candidate should be able to balance execution, coordination, and reporting while supporting business growth across both digital and offline channels.

Key Responsibilities

1. E-commerce & Business Operations

• Support day-to-day operations across online and retail business functions

• Coordinate with internal stakeholders to ensure smooth execution of business priorities

• Monitor campaign readiness, timelines, and operational deliverables across channels

• Support execution of initiatives that drive commercial performance and business efficiency

2.Performance Marketing & Digital Support

• Assist in running and optimizing performance marketing campaigns across key paid media channels (Meta, Google, TikTok or relevant digital platforms)

• Track campaign performance, budgets, traffic, and ROAS with support from internal teams/agencies

• Work closely with relevant teams to ensure timely launch and optimization of paid campaigns

• Support A/B testing, audience tracking, and campaign performance analysis

3. CRM & Customer Marketing

• Support CRM execution across channels including EDM, WhatsApp, SMS, or relevant customer touchpoints

• Coordinate campaign deployment, customer segmentation, and database-related tasks

• Work with internal teams to ensure CRM calendars and customer communication plans are aligned

• Monitor CRM performance including open rates, click-through rates, retention, and customer engagement metrics

4.Retail Marketing & Campaign Operations

• Support execution of retail marketing initiatives, store-related campaigns, and brand activations

• Coordinate with internal and external stakeholders for marketing campaign rollouts

• Ensure marketing assets, timelines, and execution requirements are aligned across teams

• Assist in seasonal campaigns, launches, promotions, and operational marketing needs

5. Reporting & Analytics

• Prepare weekly / monthly reports covering marketing, CRM, e-commerce, and campaign performance

• Track business performance, campaign results, and key operational metrics

• Support reporting related to traffic, engagement, conversion, customer behavior, and sales-related KPIs

• Consolidate insights and identify areas for optimization

6. Cross-functional Coordination

• Work closely with Creative, Retail, E-commerce, CRM, Digital, and relevant teams to ensure smooth execution

• Support ad-hoc projects, operational priorities, and business needs across marketing and commerce functions

Requirements

• 3-4+ years of experience in Marketing Operations, E-commerce, CRM, Digital Marketing, or Business Operations

• Experience in fashion, retail, lifestyle, e-commerce, or consumer-led brands preferred

• Strong understanding of performance marketing, CRM, campaign execution, and reporting

• Familiarity with Meta Ads, Google Ads, TikTok Ads, CRM tools (Klaviyo /Mailchimp / similar), and analytics platforms

• Comfortable managing multiple moving pieces across both retail and online business operations

• Strong coordination and stakeholder management skills

• Analytical mindset with ability to interpret performance data and reports

• Detail-oriented, organized, and execution-focused

• Comfortable working in a lean, dynamic, and fast-paced environment

• Strong communication and problem-solving skills

• Proficiency in Excel / Google Sheets / reporting tools preferred

Role Overview

We are looking for a creative, commercially minded and hands-on Social Media Assistant Manager / Manager to lead and execute the brand’s social media presence across key digital platforms. This role will be responsible for building brand awareness, driving engagement, supporting traffic/conversion objectives, and ensuring content aligns with the overall brand direction. The ideal candidate understands both content storytelling + performance mindset and can work effectively in a lean, fast-moving environment.

This is an individual contributor role to begin with, requiring a proactive and hands-on individual who is comfortable balancing strategy, execution, creator relationship management, and cross-functional collaboration.

Key Responsibilities

1) Social Media Strategy & Planning

• Develop and execute the brand’s social media strategy aligned with business and marketing goals

• Own monthly social media calendar across key campaigns, launches and seasonal moments

• Identify content opportunities across organic, trend-led and always-on communication

• Ensure platform-specific strategies across Instagram, TikTok, Facebook, LinkedIn (where relevant)

• Recommend improvements based on platform shifts, consumer behavior and competitor movements

2) Content Creation & Execution

• Lead end-to-end social content planning including reels, short-form videos, static assets, UGC, BTS and campaign storytelling

• Brief internal creative/design teams on content requirements

• Support simple in-house content creation including quick edits, reactive content and trend-led assets

• Ensure brand consistency across copy, visual tone and storytelling

• Optimize content mix for awareness, engagement and conversion

3) Community Management, Influencer Marketing & Brand Advocacy

• Manage day-to-day community engagement including comments, DMs, customer conversations and social interactions while maintaining brand tone of voice

• Identify, research and build a pipeline of relevant content creators, influencers, KOLs and brand advocates aligned with the brand’s positioning and audience

• Manage end-to-end creator outreach, seeding, gifting, relationship management and partnership coordination

• Build and maintain strong relationships with creators, agencies and external partners to support ongoing collaborations

• Support influencer-led campaigns across product launches, seasonal collections and brand storytelling moments

• Coordinate seeding calendars, product movement and collaboration timelines with internal teams

• Identify UGC, advocacy opportunities and community-led content that can strengthen social presence and brand trust

• Evaluate creator fit based on audience quality, content relevance and brand alignment, not just follower count

• Track creator and partnership performance including engagement, reach, quality and overall contribution

4) Social Growth, Events & Activations

• Support social-led traffic, engagement, awareness and brand affinity growth

• Coordinate brand events, store activations, launch events and experiential opportunities involving influencers, creators and community partners

• Identify opportunities for partnerships, social activations and community-led brand experiences

• Work closely with Marketing, Retail, Public Relation, E-commerce and Creative teams to ensure campaigns and activations are aligned

• Support seasonal campaigns, collaborations and major brand initiatives through social-first storytelling

5) Performance Tracking & Reporting

• Track KPIs such as engagement, reach, follower growth, saves, CTR, traffic and conversion contribution

• Analyze best-performing content formats, creator performance and audience behavior

• Share monthly reports, insights and optimization recommendations

• Monitor competitor and category trends regularly

• Use data to refine content, creator strategy and campaign direction

Requirements

- 4–5+ years experience in Social Media / Digital Content / Brand Marketing

- Experience in fashion, lifestyle, retail, e-commerce or consumer-led brands preferred

- Strong understanding of Instagram, TikTok, Meta ecosystem and evolving social trends

- Comfortable balancing strategy + execution (not just planning)

- Good eye for aesthetics, storytelling and social-first content

- Strong copywriting and communication skills

- Familiarity with Canva, CapCut, Adobe Suite or basic editing tools

- Experience with scheduling/reporting tools (Meta Business Suite, Sprout, Hootsuite etc.)

- Analytical mindset with understanding of engagement, traffic and performance metrics

- Experience in influencer outreach, seeding and creator relationship management is a strong advantage

- Comfortable coordinating campaigns, activations and external relationships

- Highly organized and comfortable working in lean, fast-paced environments

- Self-starter with a proactive and hands-on approach

Job brief

As an Area Manager, you are required to organize and oversee the operations of a number of stores. You will also assume the responsibility for the overall success of the stores by setting targets, supervising store managers and supervisors, and ensuring they are attained.

Effective area managers are skilled in managing diverse operations from a distance. Possess strategic mindset and are excellent leaders. Excellent abilities in financial and operations planning are also essential for the role. The goal is to ensure our stores will meet and exceed expectations of business development and efficiency.

Responsibilities

• Formulate fruitful business development strategies to ensure long-term success
• Set standards and objectives for different stores and departments
• Optimize and oversee operations to ensure efficiency
• Lead a team of store managers and supervisors towards effective collaboration and attainment of goals
• Undertake sound financial management to ensure stores are profitable and stay within budget 
• Ensure compliance with company’s policies and operational guidelines
• Deal with problems by providing creative and practical solutions
• Evaluate performance using key metrics and address issues to improve it 
• Report to senior executives on progress and issues
• Assist upper management indecisions for expansion or acquisition

As Retail Supervisor, you are the customer service specialist of the store. You take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You engage in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels and handles order fulfilment processes for customers in store. You enjoy working in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you also serve as the ambassador of the organisation, is a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Requirements

· Retail experience

Functional Skills (Hard / Technical)

· Identification of, and follow up on customer concerns

· Ensure that service standards and importance of service recovery are adhered to

· Opening, operating and closing of shift procedures

· Ability to count money accurately without error

Performance (Soft / Core)

· Able to make customers feel at ease and comfortable

· 6-star service

Senior Fashion Advisor

Job Duties:

• Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed. Job Duties:
• Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Requirements:

• At least 3-5 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Sales - Retail/General, Customer Service or equivalent.
• Full-Time position(s) available.