Service Operations Management:
• Oversee all aspects of elevator maintenance operations, including preventative maintenance, corrective maintenance, emergency repairs, and modernization projects.
• Develop and implement service procedures and work orders to ensure timely and efficient service delivery.
• Manage service contracts, ensuring timely renewals and maximizing customer retention.
Team Management:
• Supervise and manage a team of elevator technicians, including hiring, training, scheduling, and performance evaluation.
• Motivate and mentor the maintenance team to achieve performance goals and enhance their skills.
• Foster a positive and productive work environment that emphasizes safety, teamwork, and customer service.
Customer Relationship Management:
• Build and maintain strong relationships with customers, including building owners, property managers, and end-users.
• Proactively address customer concerns and resolve service issues promptly and effectively.
• Conduct regular customer visits to assess service needs and build rapport.
Qualifications:
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Outlook, and other relevant software.
Skills:
• Project management skills.
• Ability to work independently and as part of a team.
• Strong work ethic and a commitment to customer satisfaction
• At least 3 years experience in Lift Industry