Role purpose
Programme-level Business Analyst supporting the Control Tower with requirements management, governance artefacts, gap analysis and traceability across the workstreams.
Key responsibilities
- Capture, document and traceability-manage requirements from Customer across all work streams.
- Author and maintain governance artefacts — Terms of Reference, RACI, gate-review decks, programme glossary.
- Support workstream BAs with consistency, templates and quality assurance.
- Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
- Maintain the requirements traceability matrix from initiation through to BAU handover.
Required experience and qualifications
- 5+ years as a Business Analyst on technology transformation programmes; programme-level experience preferred.
- Strong workshop facilitation, documentation and stakeholder-management skills.
- Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
- Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
- Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
- Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
- Comfortable working in a hybrid client/partner team with clear ownership boundaries.
Technical skills
- Programme governance frameworks — Steering Committee, Architecture Review Boards, Change Advisory Boards.
- Integrated planning and reporting tooling — Microsoft Project, Smartsheet, JIRA, Confluence, Power BI.
- RAID, dependency and critical-path management at programme scale.
- Service transition and operational integration aligned to ITIL v4 / ITSM frameworks.
Desirable
- Banking or finance experience.
- Experience in role, delivering complex, global End User transformation in a regulated industry.
- BCS / IIBA business analysis certification (CBAP, CCBA or equivalent).
