The Role
We are seeking a meticulous and customer-focused Accounts Receivable Specialist to join our client's finance operations team on a 3-year contract. In this role, you will be the bridge between financial accuracy and excellent customer service, ensuring seamless billing, debtor management, and timely resolution of financial enquiries.
You will thrive in a dynamic, high-volume environment where your attention to detail and communication skills will directly contribute to the organisation's financial health and stakeholder satisfaction.
What You'll Do
- Debtor Management and Follow-ups: Conduct professional and timely follow-ups via calls and emails to ensure prompt debt recovery, always maintaining a high standard of customer care.
- Financial Transaction Processing: Handle a range of financial tasks including billing, refunds, receipting, and debtor management with accuracy and thoroughness.
- High-Volume Enquiry Resolution: Manage and respond to approximately 70 to 80 tickets daily via email or ticketing system, ensuring professional, accurate, and timely responses.
- Case Prioritisation and Escalation: Work independently to prioritise tasks and escalate issues appropriately in a fast-paced environment.
- System and Data Management: Utilise ERP systems such as SAP and ticketing platforms such as Zendesk to track, process, and resolve enquiries efficiently.
Who We're Looking For
Education and Experience
- Minimum Diploma holder.
- At least 2 years of relevant experience in customer service, financial services, or operations.
- Fresh graduates with the right aptitude and disposition are also welcome to apply.
- Prior experience with high-volume phone or email enquiries is an advantage.
- Prior experience in accounts receivable, billing, or debtor management is preferred.
Skills and Competencies
- Excellent written communication skills with the ability to manage high volumes of enquiries professionally.
- Confident and empathetic in conducting debtor follow-ups via calls and emails.
- Detail-oriented and self-disciplined with strong follow-through on financial transactions.
- Proficient in Microsoft Office, especially Microsoft Excel.
- Familiarity with ERP systems such as SAP is an advantage.
- Familiarity with Zendesk or similar ticketing systems is an advantage.
- Ability to work independently and multitask in a fast-paced environment while prioritising effectively.
What We Offer
- Full on-site support at the client's premises with provided workstation, system access, and orientation.
- Structured 3-year contract with exposure to a prestigious institution.
- Supplier-managed payroll and benefits including CPF contributions and leave administration where applicable.
- Opportunity to develop core accounts receivable skills in a supportive, professional environment.
Robert Warner - EA: 26C3397 | CEI: R2090074
