Work location: Thomson
Working hours: Monday to Friday office hours
Salary: $3340 per month

12 months contract

Job Scope:

• Processing and management of transport requests
• Establishing of communication channels
• Responding to queries and providing on-site assistance when necessary
• Liaising with vendors and stakeholders
• Managing and updating databases
• Supporting the development of process improvements
• Any administrative tasks as required

Requirements:

• Diploma in any field
• Good organisational skills, with a keen eye for detail
• Tech savvy
• Experience managing large volume of data
• Excellent written and spoken communication skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Work Location: Central

Monthly Salary: up to $3600 per month

Job Scope:

• Maintain employee records and HR documentation.
• Handle onboarding, offboarding, contracts, and staff administration.
• Monitor attendance, leave, timesheets, and payroll-related data.
• Support recruitment coordination and interview scheduling.
• Track project manpower, work permits, certifications, and training.
• Prepare HR and manpower reports for project management.
• Ensure compliance with company policies and labor regulations.
• Manage work pass applications, renewals, and compliance documentation for employees.
• Assist employees with HR-related queries and administrative support.

Requirements:

• Diploma / Degree
• Knowledge of work pass application processes and employment regulations will be an advantage
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational, administrative, and documentation skills.
• Good communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Able to multitask and work independently in a fast-paced environment.
• Detail-oriented with strong time management skills.

Kindly email your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Research Assistant (1-Year Contract)

Job Overview

A government agency in the social service sector is seeking a Research Assistant on a 1-year contract to support research, evaluation and data analytics initiatives. The successful candidate will play a key role in conducting research studies, managing survey projects and generating insights to support policy development, programme planning and service improvement.

This role is suitable for individuals with strong analytical capabilities, an interest in social research and experience working with quantitative datasets. The candidate will work closely with internal stakeholders, research vendors and external partners to support evidence-based decision-making.

Key Responsibilities

Research & Survey Management

• Conduct literature reviews and synthesize research findings to support study design and project objectives.
• Assist in the development of research methodologies, survey instruments and data collection frameworks.
• Coordinate survey fieldwork activities and liaise with vendors to ensure timely project delivery.
• Support research studies and programme evaluations within the social service sector.

Data Analysis & Reporting

• Clean, process and manage survey and administrative datasets.
• Conduct statistical analyses using tools such as SPSS, STATA, R or Python.
• Prepare data outputs including tables, charts and dashboards to support reporting requirements.
• Draft analytical summaries, research reports and presentation materials for stakeholders.

Project Coordination & Stakeholder Management

• Track project timelines, milestones and deliverables to ensure successful project completion.
• Coordinate with internal stakeholders, external research partners and service providers.
• Support procurement, project documentation and administrative requirements where necessary.
• Assist in presenting findings and recommendations to project teams and stakeholders.

Requirements

• Good Degree in Social Sciences, Statistics, Economics, Public Policy, Psychology, Sociology, Data Analytics or a related discipline.
• Familiarity with literature review, research synthesis and survey design methodologies.
• Proficient in data analysis software such as SPSS, STATA, R and/or Python.
• Strong analytical, project management and communication skills.
• Ability to manage multiple projects and timelines effectively.
• Meticulous with strong attention to detail and data accuracy.
• Experience working with longitudinal datasets or large-scale survey projects will be an advantage.
• Prior experience in research, policy, programme evaluation or the social service sector is preferred.

Contract Details

• Employment Type: Contract
• Contract Duration: 1 Year
• Sector: Government / Social Service
• Location: Singapore
• Start Date: Immediate or upon notice completion

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

♻️ Join a meaningful nationwide sustainability initiative and play a part in promoting responsible recycling habits within the community!

We are looking for enthusiastic and approachable individuals to engage members of the public and support the implementation of a beverage container return programme across Singapore.

Responsibilities

• Educate members of the public on identifying eligible beverage containers for recycling.

• Guide residents on the proper use of Reverse Vending Machines (RVMs).

• Promote responsible recycling practices and answer basic public enquiries.

• Monitor RVM operations and escalate operational issues when necessary.

• Maintain a positive, approachable, and professional image at all times.

• Ensure deployment areas remain clean, safe, and organised.

Requirements

• Comfortable interacting with members of the public.

• Good communication and interpersonal skills.

• Willing to work at various locations across Singapore based on operational requirements.

• Able to work weekends and public holidays on a roster basis.

• Able to commit fully from July to September 2026 with pre-existing commitments during this period.

Employment Details

• Contract Period: 1 July 2026 – 30 September 2026

  • Possible extension until December 2026, subject to operational needs and performance.

• Working Hours: Monday to Sunday, 9.00am – 6.00pm

  • Up to 5 days per week (rostered)

  • 1-hour break

• Location: Islandwide deployment

• Salary: $15 per hour

Interested applicants, apply now!

Work location: Thomson
Working hours: Monday to Friday office hours
Salary: $4200 per month

12 months contract

Job Scope:

People Development and Engagement

• Planning, coordinating and implementing engagement activities
• Maintain and review a talent network of social work and psychology scholars
• Designing and developing content and collaterals that effectively communicate and promote initiatives

Framework Implementation and Evaluation

• Conducting literature reviews on best practices and guidelines
• Supporting the implementation and contextualisation of resilience-building and professional leadership development frameworks
• Engaging with internal and external stakeholders
• Monitoring and evaluating the effectiveness and impact of framework implementation

Crisis Management and Resilience

• Assisting the organisation of training to strengthen workplace resilience and crisis support
• Supporting the organising of events and training activities

Administrative Work

• Assisting in documentation of meeting minutes and work processes
• Handle administrative duties as assigned

Requirements:

• Degree in Psychology, Social Work, or related fields
• Strong interpersonal and engagement skills
• Strong written and oral communication skills
• Organised and able to work independently to manage multiple timelines, deadlines and demands, as well as in a team
• Experience in programme implementation and evaluation
• Proficient in digital communication tools

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Working Hours: Monday to Friday 8.30am – 6pm

Working Period: Immediate (3 – 6 Months)

Hourly Salary: $13.60 per hour

Responsibilities:

• Handle correspondences via emails or hardcopy letters
• Perform general administrative duties such as data entry, photocopying and filing
• Any other adhoc administrative duties as assigned

Requirements:

• Minimum GCE ‘A’ Level and above
• Proficient in English
• Able to work independently and an excellent team player who is task-orientated
• Possess initiative and positive attitude
• Proficient in Microsoft Office and has Good Excel Skills
• Must be able to commit for at least 3 Months and above

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified

Job Scope:

• Oversee day-to-day operations of outsourced projects.
• Develop and implement operational policies, procedures, and best practices.
• Lead, manage, and develop team performance through coaching and evaluations.
• Allocate and optimise manpower and resources to meet service demands.
• Review and improve workflows to enhance efficiency and productivity.
• Ensure service quality standards are met or exceeded.
• Drive corrective and preventive actions for quality issues.
• Ensure compliance with relevant health, safety, and regulatory requirements.
• Manage vendor relationships to support effective service delivery.
• Monitor and report key performance indicators (KPIs) to management, with actionable insights.

Requirements:

• Bachelor's degree
• 5 years of hands on experience in ground operations management
• Proven track record of implementing process improvements and driving operational excellence.
• Knowledge of Six Sigma methodologies to drive process excellence will be advantageous.
• Strong leadership, organizational, and problem-solving skills

Kindly email your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Work Location: Tanjong Pagar

Working Hours: Mon to Fri Office Hours

Monthly Salary: up to $2000 per month

6 Months Contract

Responsibilities:

• To support in the administrative functions of recruitment process, including sourcing of candidates, scheduling of interviews, follow up on required documentations
• Perform office administrative and other related admin functions, such as e-filing of staff personal documents and records

Requirements:

• GCE A Level and above
• Proficient in Microsoft Office
• Able to work independently and an excellent team player who is task-orientated
• Possess initiative and positive attitude
• Must be able to commit for a period of at least 6 months

Interested candidates, kindly send in your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified

Working Hours: Monday to Friday 8.30m – 6pm

Working Period: Immediate (3 - 6 Months)

Hourly Salary: $13.60 per hour

Responsibilities:

• Handle correspondences via emails or hardcopy letters
• Performing administrative duties such as data entry, filing and processing of records
• Any other adhoc administrative duties as assigned

Requirements:

· Minimum GCE ‘A’ Level and above

· Proficient in English

· Possess initiative and positive attitude

· Proficient in Microsoft Office and has Good Excel Skills

· Must be able to commit for at least 3 Months and above

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Work Location: Central

Working Hours: Mon - Fri Office Hours

Salary commensurate with experience

Attractive Performance Bonus and Benefits

Perm Position

Responsibilities:

• Manage key accounts for Temp/Contract roles
• Sourcing candidates through different recruitment channels
• Adhere to all recruitment guidelines
• Acts as an advocate for hiring managers and candidates throughout the recruitment process and provide follow up
• Build a consistent talent pipeline

Requirements:

• Diploma and above
• Multi-tasker, proactive, resourceful, dynamic, resilient and is driven to work in a fast-paced work environment
• Good communication and interpersonal skills
• Strong drive to succeed in placement closure
• Attainment of CEI certification will be advantageous

Interested candidates, kindly send in your resume to:

vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Work Location: Central

Monthly Salary: up to $4500 per month

Job Scope:

• Oversee and manage daily operations of assigned projects
• Lead, mentor, and conduct regular training, ensuring team members have the necessary resources and training to excel in their roles.
• Conduct performance evaluations and provide regular feedback to team members.
• Identify areas for improvement and implement solutions for increased efficiency and productivity
• Manage client and company's expectation to ensure profitability is the top priority with customer satisfaction
• Prepare and analyze reports
• Ensure timely Invoicing and collection of monthly billings for all assigned projects

Requirements:

• Diploma / Degree
• Min 3 years of experience in operations management or a related role.
• Proven track record in managing projects and driving operational excellence.
• Strong leadership, organizational, and problem-solving skills

Kindly email your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Work Location: Mapletree Business City

Working Hours: Mon to Fri Office Hours

Monthly Salary: $3450 per month

11 Months Contract

Job Scope:

• Execute day-to-day administrative work
• Work with marketing team to regularly collate partners content for marketing communications, manage the marketing calendar and artworks for the team etc.
• Coordinate and execute events/ programme requirements with partners and event organiser.
• Coordinate and execute development of events logistics, tracking of the progress and run on-the-day activities.
• Manage activities at events that includes partner and programme management, marketing assets creation etc.
• Manage and compile events’ post-reporting requirements and data tracking.

Requirements:

• Degree in Business Administration/Mass communication
• Experience in project and budget management, business administration
• Good writing and communication skills
• MS Office suite (especially Excel)
• Independent worker

Kindly send in your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

• Monday to Friday Office Hours
• Contract Positions - Govt Agencies
• Salary from $2500 - $3000

Responsibilities:

• Handle correspondences via emails or hardcopy letters
• Perform general administrative duties such as data entry, photocopying and filing
• Assist with general HR and Accounts duties
• Assist with project management duties
• Any other adhoc administrative duties as assigned

Requirements:

• Diploma Level and above
• Proficient in English
• Able to work independently and an excellent team player who is task-orientated
• Possess initiative and positive attitude
• Proficient in Microsoft Office and has Good Excel Skills
• Must be able to commit for at least 6 Months and above

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Work Location: Central

Working Hours: Mon - Fri Office Hours

Salary commensurate with experience

Responsibilities:

• Manage and facilitate key accounts for Temp/Contract roles
• Sourcing candidates through different recruitment channels
• Compliance to all recruitment guidelines
• Build a consistent talent pipeline

Requirements:

• Diploma and above
• Multi-tasker, proactive, resourceful, dynamic, resilient and is driven to work in a fast-paced work environment
• Good communication and interpersonal skills
• Strong drive to succeed in placement closure
• Attainment of CEI certification will be advantageous

Interested candidates, kindly send in your resume to:

vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Recycling Ambassador (3-Month Contract)

Join Singapore’s Green Movement

My client is seeking a dynamic and detail-oriented individual to join their team as a Procurement Executive. The role involves supporting procurement operations and providing advisory services to internal stakeholders, ensuring compliance with government procurement policies and achieving value-for-money outcomes.

This is a 1-year agency contract.

Key Responsibilities

• Provide procurement advisory and support to divisions on procurement matters and sourcing approaches.

• Prepare and review procurement submissions, including expenditure papers and award recommendation reports.

• Advise stakeholders on procurement specifications, evaluation criteria, and procurement strategies.

• Manage end-to-end procurement activities through GeBIZ, including:

  • Publishing quotations and tenders

  • Awarding contracts

  • Issuing Purchase Orders (PO) and Invoicing Instructions (II)

  • Processing contract variations

• Build and maintain strong working relationships with internal stakeholders and buying divisions.

• Support the review and enhancement of procurement policies, processes, and governance practices.

• Provide administrative support such as data analysis, conducting procurement clinics/briefings, and other ad hoc duties as assigned.

Requirements

• Minimum Diploma in any discipline.

• At least 4 years of procurement experience, preferably within the public sector.

• Good understanding of Government procurement policies and hands-on experience with GeBIZ transactions.

• Able to multitask and work effectively both independently and within a team in a fast-paced environment.

• Strong analytical, communication, and writing skills.

• Good interpersonal and stakeholder management skills with the ability to engage and collaborate effectively with internal divisions.

We regret to inform that only shortlisted candidates are notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

About the Opportunity

Be part of the public sector and contribute to initiatives that positively impact the community. This role offers valuable exposure to government-related operations and projects within a structured and supportive environment. It is ideal for individuals seeking stability, professional development, and hands-on experience.

Benefits

• Opportunity to work within a government/public sector setting

• Streamlined and efficient hiring process

• Entry-level candidates are encouraged to apply; training will be provided

• Gain practical exposure to public sector operations and project work

• Supportive team environment with clear processes and guidance

Key Responsibilities

• Provide administrative and operational assistance to support daily activities

• Maintain documentation, filing systems, and data records accurately

• Coordinate meetings, appointments, schedules, and correspondence

• Work closely with internal departments, external agencies, and vendors

• Assist with reporting, progress tracking, and basic project administration

• Support events, programmes, and community-related initiatives when required

Requirements

• Diploma or Degree in any field of study

• Candidates without prior experience are welcome to apply

• Familiarity with Microsoft Office applications, including Excel, Word, and Outlook

• Strong organisational skills with attention to detail

• Ability to manage multiple tasks and priorities effectively

• Good interpersonal and communication skills

Additional Details

• Monday to Friday work schedule (office hours)

• Workplace conveniently located near MRT stations

• Contract position with opportunities for extension or permanent conversion

• Candidates available immediately or on short notice will have an advantage

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Case Administration Officer (Social Service Sector)

Location: Singapore
Contract Duration: Up to 12 months
Industry: Government / Social Service

About the Role

Be part of the Government / Social Service sector and contribute to meaningful work that supports individuals and families in the community. Our client is looking for a committed and well-organised Case Administration Officer to provide administrative and operational support for case management and service coordination functions.

This role is well-suited for candidates who are empathetic, detail-oriented, and interested in building a career within the public or social service sector.

Key Responsibilities

• Provide administrative and operational support for case management activities

• Process applications, verify supporting documents, and update records in internal systems

• Coordinate appointments, referrals, follow-ups, and scheduling matters

• Respond to enquiries via phone, email, and walk-in channels in a timely and professional manner

• Prepare reports, correspondence, case documentation, and related records

• Support officers with client follow-ups and tracking of case documentation

• Assist with procurement coordination, inventory tracking, and general operations support

• Accompany officers for outreach activities or home visits when required

• Perform general administrative duties and support any ad-hoc tasks assigned

Requirements

• Minimum Diploma qualification or equivalent

• Prior experience in administration, customer service, coordination, or case-related support will be an advantage

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Strong communication and interpersonal skills

• Organised, meticulous, and able to handle confidential information responsibly

• Comfortable with administrative systems and data entry tasks

• Able to work independently as well as in a team setting

• Candidates who can start immediately or on short notice will be preferred

Preferred Attributes

• Strong interest in social service and community-focused work

• Empathetic, patient, and service-oriented mindset

• Responsible, adaptable, and able to manage multiple tasks in a fast-paced environment

Why This Role

• Opportunity to work within the Government and Social Service sector

• Meaningful exposure to community support initiatives

• Structured and supportive working environment

• Hands-on experience in case coordination and administrative operations

• Convenient location with good public transport accessibility

Only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License No: 14C7275

We are looking for a Full Stack Developer with foundational to intermediate AI/ML knowledge to help build intelligent , scalable software applications with AI features.

You will collaborate with software teams in projects delivered using either Waterfall or Agile methodologies, depending on business/client requirements

Key Responsibilities

• Develop and maintain full stack web applications (frontend and backend)
• Integrate pre-built or internally developed AI/ML models into applications
• Build and consume RESTful APIs and backend services
• Support AI feature development such as chatbots, recommendation systems, or automation testing tools
• Work with data scientists to test and deploy machine learning models
• Create responsive UI components and improve user experience
• Perform debugging, testing, and code optimization

Required Skills & Qualifications

• Backend development experience with: Java Spring Boot, Node.js, Python (Flask/Fast API), or similar
• Basic understanding of databases: SQL (PostgreSQL/MySQL) or NoSQL (MongoDB)
• Foundational knowledge of AI/ML concepts
• Supervised/unsupervised learning
• Model inference vs training
• Exposure to AI tools/frameworks (academic or project-based experience acceptable):TensorFlow, Py Torch
• Familiarity with GitLab, Kubernetes, Jira

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Key Responsibilities

1. Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

2. ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

3. Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

4. Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

5. Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

6. People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

7. Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Work location: Pasir Panjang
Working hours: Monday to Friday office hours
Salary: $3450 per month

12 months contract

Job Scope:

• Provide administrative and logistical support for programmes
• Coordinate participant engagement, including invitations, registration, and onboarding
• Track registrations and attendance, ensuring accurate reporting and follow-ups
• Handle queries related to event participation, ensuring a smooth guest experience
• Assist in drafting and coordinating public communications
• Provide ad-hoc administrative support as required

Requirements:

• Degree in Communications, International Relations, Business Administration, or a related field
• Experience in managing registrations, tracking, and reimbursements
• Experience in event planning, logistics coordination and public communications
• Proficient in Microsoft Office (Word and Excel)
• Good written and verbal communication skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Role Overview

The Network Engineer is responsible for analysing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets the satisfaction of the Company and users. The incumbent also provides direction, information and recommendations on network configurations and installations.

Responsibilities

• Responsible for Network related incident and change management
• Responsible for the commission, de-commissioning and tech refresh of network devices
• Facilitate in problem solving and collaboration
• Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements
• Provide firmware updates for network devices
• Ensure network infrastructure complies with security policies
• Prepare and maintain assets to ensure availability and update of capacity reports
• Update process and procedural documents
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree or Diploma in Information Technology/Information Systems/ComputerScience, Business IT or its equivalent
• Atleast 5 years of experience in administration and implementation • Good knowledge ofthe following, but not limited to: Firewall technologies (high availability, virtual firewall concept), IPload balancer
• Distribution and core switches: Routerconfiguration (high availability) ,LAN and WANadministration
• Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective
• Strong analytical and problemsolving skills, combined with ability to provide quick resolution to problems
• Proficient in troubleshooting skills
• Effective communication skills
• Self-driven and ability to work independently

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275