Total 13 job vacancies by Apba Tg Human Resource Pte. Ltd.

Job Description

Join a reputable public sector organisation and play a key role in supporting communications and engagement initiatives. This position offers the opportunity to contribute to organisational transformation efforts, work with diverse stakeholders, and drive impactful employee engagement programmes.

Key Responsibilities

• Develop and execute an integrated communications and engagement strategy, delivering content across a range of communication channels, e.g. townhalls and e-bulletins.

• Design and implement structured engagement platforms such as pulse surveys and focus groups to gather staff feedback, analyse sentiments, and identify emerging concerns.

• Develop actionable recommendations based on staff insights to inform leadership decisions and refine communications strategies.

• Support leadership alignment by ensuring coherent messaging across diverse stakeholder groups.

• Track key metrics to assess and improve the effectiveness of communications and engagement efforts.

• Collaborate with stakeholders to support organisational transformation and change initiatives.

Requirements

• Degree in any discipline.

• Experience in communications, engagement, stakeholder management, organisational development, change management, or related fields.

• Prior experience in organisational transformation or public sector initiatives will be an advantage.

• Strong communicator who is equally comfortable crafting messages and facilitating engagement sessions.

• Ability to synthesise complex information into clear, compelling narratives.

• Strong stakeholder management and interpersonal skills.

• Analytical and able to derive meaningful insights from employee feedback and engagement data.

Interested applicants are invited to submit their updated resume for consideration. Only shortlisted candidates will be notified.

Job Scope:

• Oversee day-to-day operations of outsourced projects.
• Develop and implement operational policies, procedures, and best practices.
• Lead, manage, and develop team performance through coaching and evaluations.
• Allocate and optimise manpower and resources to meet service demands.
• Review and improve workflows to enhance efficiency and productivity.
• Ensure service quality standards are met or exceeded.
• Drive corrective and preventive actions for quality issues.
• Ensure compliance with relevant health, safety, and regulatory requirements.
• Manage vendor relationships to support effective service delivery.
• Monitor and report key performance indicators (KPIs) to management, with actionable insights.

Requirements:

• Bachelor's degree
• 5 years of hands on experience in ground operations management
• Proven track record of implementing process improvements and driving operational excellence.
• Knowledge of Six Sigma methodologies to drive process excellence will be advantageous.
• Strong leadership, organizational, and problem-solving skills

Kindly email your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Job Scope:

• Oversee day-to-day operations of outsourced projects.
• Develop and implement operational policies, procedures, and best practices.
• Lead, manage, and develop team performance through coaching and evaluations.
• Allocate and optimise manpower and resources to meet service demands.
• Review and improve workflows to enhance efficiency and productivity.
• Ensure service quality standards are met or exceeded.
• Drive corrective and preventive actions for quality issues.
• Ensure compliance with relevant health, safety, and regulatory requirements.
• Manage vendor relationships to support effective service delivery.
• Monitor and report key performance indicators (KPIs) to management, with actionable insights.

Requirements:

• Bachelor's degree
• 5 years of hands on experience in ground operations management
• Proven track record of implementing process improvements and driving operational excellence.
• Knowledge of Six Sigma methodologies to drive process excellence will be advantageous.
• Strong leadership, organizational, and problem-solving skills

Kindly email your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Key Responsibilities

1. Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

2. ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

3. Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

4. Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

5. Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

6. People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

7. Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Scope:

• Oversee day-to-day operations of outsourced projects.
• Develop and implement operational policies, procedures, and best practices.
• Lead, manage, and develop team performance through coaching and evaluations.
• Allocate and optimise manpower and resources to meet service demands.
• Review and improve workflows to enhance efficiency and productivity.
• Ensure service quality standards are met or exceeded.
• Drive corrective and preventive actions for quality issues.
• Ensure compliance with relevant health, safety, and regulatory requirements.
• Manage vendor relationships to support effective service delivery.
• Monitor and report key performance indicators (KPIs) to management, with actionable insights.

Requirements:

• Bachelor's degree
• 5 years of hands on experience in ground operations management
• Proven track record of implementing process improvements and driving operational excellence.
• Knowledge of Six Sigma methodologies to drive process excellence will be advantageous.
• Strong leadership, organizational, and problem-solving skills

Kindly email your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Software Development Manager

Responsibilities:

• Oversees the planning and execution of systems projects, including budgeting, hiring, sourcing of partners, vendors, and contractors
• Manage software projects within constraints of scope, quality, time, and cost to deliver specified requirements and meet customer expectations
• Develop and manages the work plan with the software engineering team to ensure work assignment is effective, progress is tracked, and project can be completed on time and within budget
• Manage cross-functional teams
• Monitor and track software development progress and provide status updates
• Manage customer relations
• Manage and align partners, vendors, and sub-contractors to project goal
• Motivate team members and resolve conflicts to ensure productive work environment.
• Train and mentor software developers
• Manage the software development life cycle from requirements, design, development, testing, release, training, and documentation

Qualifications:

• Degree in Computer Science, Software Engineering, or equivalent
• Good interpersonal and communication skills
• Proven experience in systems software development
• 5+ years of experience in IT project leadership and have gone through one complete SDLC cycle in a large-scale systems development.
• Certification in Project Management (such as PMP, CITPM)
• Good understanding in software development methodologies, tools, workflow, and artefacts
• Good understanding and experience in Contracts Management.
• Experience in coordinating teams in multiple locations/ countries/ time zone for project delivery will be advantageous
• Experience in security aspects in software systems
• Certified Scrum Master / Certification in Agile Project Management
• Managed at least two implementations as Scrum Master using Agile Project Management Methodology

Interested candidates, please send your CVs on as@tg-hr.com
Regret to inform that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275

Work location: Pasir Panjang
Working hours: Monday to Friday office hours
Salary: up to $6475 per month

1 year contract

Job Scope:

• Assist in refinement of workshop lesson plans and support workshops
• Support existing Leadership Programmes, ensuring smooth delivery and stakeholder engagement, and update established SOPs and administrative structures
• Support administration of programmes and leadership development, including refinement of curriculum integration with external partners
• Support senior leadership 360 processes

Requirements:

• Degree in related fields
• 8-12 years of experience in leadership development, organisation development, or human resource development.
• Strong stakeholder management and facilitation skills
• Experience in designing and delivering leadership programmes
• Knowledge of Organisational Development frameworks and methodologies, and curriculum development experience
• Excellent communication and presentation skills, project management capabilities, and proven track record in engaging senior management and cross-functional teams

Interested applicants please email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Work location: Thomson
Working hours: Monday to Friday office hours (hybrid)
Salary: up to $3160 per month

1 year contract

Job Scope:

• Conduct triage and referral support for cases
• Basic screening of cases and data entry into case management system
• Respond to enquiries
• Refer cases to agencies for support services
• Provide administrative closure
• Participate in reviews and operational processes

Requirements:

• Degree in Psychology/Social Science or related fields
• Good assessment skills
• Prior experience in case management
• Proficient in Microsoft Office

Interested applicants please email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Key Responsibilities

• Lead end-to-end application development, ensuring scalable, secure, and high-performing solutions
• Define architecture, development standards, and best practices
• Drive quality engineering, including data validation, test strategies, and automation frameworks
• Implement CI/CD and continuous testing within DevOps environments
• Manage, mentor, and guide development and QA teams
• Collaborate with stakeholders to translate business requirements into technical solutions
• Oversee delivery timelines, quality metrics, and production readiness

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or related field
• 7–10 years of experience in application development, with 2–3 years in a leadership role
• Strong programming experience (Java, Python, .NET, or similar)
• Experience with microservices, APIs, and distributed systems
• Hands-on with CI/CD tools and cloud platforms (AWS, Azure, GCP)
• Knowledge of data pipelines, ETL processes, and test automation frameworks
• Familiarity with Docker/Kubernetes and database technologies (SQL/NoSQL)
• Experience in Agile/Scrum environments

Key Competencies

• Strong leadership and stakeholder management skills
• Analytical mindset with attention to quality and detail
• Proactive, solution-driven, and delivery-focused

Regret to inform you that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Responsibilities:

• Oversee the operations and maintenance of the CCTV system for a Government Authority in Singapore, ensuring high system availability, compliance with contractual Service Level Agreements (SLA), and continuous system performance optimisation.
• Lead and manage 24/7 maintenance operations including fault response, troubleshooting, rectification, and incident management to ensure system uptime, reliability, and operational availability.
• Monitor system performance, logs, alarms, and metrics to detect faults early, conduct root cause analysis (RCA), and implement corrective and preventive actions.
• Establish and enforce preventive and corrective maintenance regimes, including routine inspections, servicing, firmware/software updates, and system tuning.
• Manage system lifecycle activities including asset inventory, spare parts management, equipment replacement, upgrades, and relocation.
• Coordinate with internal engineering teams, customer representatives, and subcontractors for fault escalation, troubleshooting, and service delivery.
• Evaluate and propose system enhancements, upgrades, and optimisation initiatives, and oversee implementation while ensuring minimal service disruption and proper change management.
• Serve as the primary point of contact with the Authority, conducting SLA reviews, governance meetings, and ensuring compliance with contractual, regulatory, and audit requirements.
• Prepare and submit monthly reports, maintenance records, and documentation including SOPs, maintenance logs, incident reports, and system configurations.
• Manage internal maintenance teams and external vendors, ensuring compliance with safety, security clearance, and site requirements.

Requirements:

• Bachelor’s degree in Engineering, Computer Science, or related discipline.
• Project Management Professional (PMP) or equivalent certification preferred.
• Minimum 3 years of experience in maintenance or operations management of large-scale systems.
• Experience managing SLA-driven maintenance contracts, preferably for government or critical infrastructure.
• Strong understanding of CCTV systems, networking, and system integration.
• Proven experience in incident management, root cause analysis, and system operations.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience working with Government projects or regulated environments.
• Familiarity with cybersecurity standards (e.g., IM8, CSA guidelines).
• Knowledge of IT service management frameworks (e.g., ITIL).
• Experience managing 24/7 operations and support teams.
• Experience managing vendor contracts and service providers.

If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com
EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.

Responsibilities:

• You will be part of a team that monitors and manages incidents relating to the security and resilience of Singapore's digital and info-communication networks and services

• Undertake incident management responses and activities pertaining to the key digital and info-communication and media services in Singapore.

• Monitor and review of network information feeds.

• Conduct regular horizon scans of incidents affecting digital and info-communication infrastructure and services in the region and beyond.

• Conduct root cause investigations and initiate enforcement actions on contraventions of relevant regulations and frameworks.

• Assist in the regular review and development of regulatory frameworks and initiatives relating to the resilience of digital and info-communication networks and services in Singapore.

Requirements:

• Bachelor Degree in Information Technology, Computer Science/Engineering or equivalent, other disciplines will be considered with relevant experience.

• Preferably with at least 2-3 years experience in info-communication and media field.

• Knowledge in cloud, digital and info-communication networks and associated technologies will be an advantage.

• Strong analytical, writing and communication skills

• Able to work independently and as part of a team

• Strong stakeholder engagement skills

• Able to work on 12-hour shifts

If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com

EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.

Responsibilities

• Develop, implement, and maintain comprehensive test strategies, plans, and processes aligned with project requirements and business objectives.
• Lead, mentor, and manage a team of testers to ensure high productivity, quality, and motivation.
• Collaborate closely with the Project Manager, Software Manager, and stakeholders to clarify requirements and define the testing scope.
• Oversee test execution across all phases, including functional, regression, integration, performance, and user acceptance testing (UAT).
• Define, monitor, and report key testing metrics, providing regular updates on progress, quality, and risks to senior management.
• Identify, assess, and mitigate risks related to software releases and deployments.
• Manage test environments, tools, and automation frameworks to enhance testing efficiency and coverage.
• Ensure compliance with industry standards and internal quality policies.
• Drive continuous improvement in testing processes through feedback and retrospectives.
• Coordinate testing activities with external vendors or partners, where applicable.
• Provide support for night and after-office-hours testing activities, as required.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 15 years of experience in software testing and quality assurance, with a minimum of 10 years in a managerial role leading end-to-end testing for large-scale projects in both Agile and Waterfall environments.
• Experience in large-scale project testing and commissioning, particularly in the transport or traffic management domain (especially enterprise-wide Traffic Management Systems), will be advantageous.
• Strong knowledge of the Software Development Life Cycle (SDLC) and testing methodologies, including Agile and Waterfall.
• Hands-on experience with test management tools (e.g., JIRA, TestRail), automation tools (e.g., Selenium, UFT), and defect tracking systems.
• Proven experience in vendor or partner collaboration and effective stakeholder management.
• Strong expertise in test management practices and methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with performance testing will be an advantage.

If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com

EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.

Role Overview

My client is looking for a driven professional to evaluate and shape policies in the telecommunications, media, and postal sectors. This role involves analysing market trends, assessing competition, and ensuring effective implementation of regulatory frameworks to support a fair and dynamic industry.

Key Responsibilities

Policy Development

• Analyse regulatory and competition issues in telecom, media, and post/parcel sectors.
• Consult with internal and external stakeholders to develop well-informed policy recommendations.

Policy Implementation & Enforcement

• Implement regulatory frameworks and ensure compliance across the sectors.
• Investigate potential breaches and take appropriate enforcement action when necessary.

Competition Assessment

• Review competition matters, including mergers and acquisitions, under applicable codes.

Regulatory Frameworks

• Evaluate, maintain, and enhance legislation and policies to achieve strategic objectives.

Candidate Profile

• Degree in Economics, Public Policy, Business Administration, Engineering, or related field.
• Relevant experience in telecom, media, postal, or related sectors.
• Strong written, verbal, and presentation skills.
• Proactive, analytical, and creative problem-solver.
• Results-oriented, able to manage multiple priorities, and skilled in stakeholder engagement.
• Independent, collaborative, and comfortable contributing to cross-functional projects.

We regret to inform that only shortlisted candidates are notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275