Total 2 job vacancies by Ambulance Medical Service Pte. Ltd.

Job Description:

• Provide care and transportation for emergency and non-emergency cases
• Provide pre-hospital emergency care and life support to patients during ambulance transport to hospitals or emergency rooms
• Provide Medical Coverage for High-Risk Events
• Lead and coordinate a 2- or 3-person team during emergency responses, making informed decisions regarding treatment procedures
• Maintain professionalism, responsibility, and accountability in all duties
• Ensure accurate documentation of patient care and transport activities

Requirements:

• Recognized Paramedic Certificate from SMTI/Civil Defense Academy, Higher NITEC in Paramedicine, Diploma/Advanced Diploma in Paramedicine, or other recognized qualifications
• Strong interpersonal skills and a commitment to excellent customer service
• Ability to adapt, solve problems, and work effectively under pressure
• Willingness to work flexible hours with benefits provided for extra hours worked
• Full vaccination against COVID-19 due to the high-risk nature of the position
• Rugby Level 2 and ACLS will be a plus but not an essential requirement

Job Description & Requirements

As a Call Centre Operator, you'll be the first point of contact in the company for our customers to provide great customer experience.

Responsibilities

• Receive inquiries and ambulance bookings from customers via our hotline.
• Responsible for triaging the calls, providing basic advice, answering customer inquiries, and quoting prices.
• Plan the ambulance teams' daily job roster, work schedule, allocate the job to the most suitable ambulance team and dispatch the team.
• Coordinate and manage 25 to 30 ambulance fleets daily, fast and accurate in despatching assignments by WhatsApp, Digital Apps, and phone calls
• Maintain proper records of the jobs dispatched to ambulance teams.
• Constantly monitoring the progress of the ambulance teams by looking at the GPS
• Other duties: filing and data entry

Requirements

• At least a Diploma holder and 1 year of relevant experience in ambulance or coordination/operations jobs
• Required to work on weekends from time to time, with weekday offs-in-lieu provided.
• Friendly and good at communication skill in English (if know multilingual will be a plus point)
• Good situational awareness, good memory, and be competent in a fast-paced dynamic environment.
• Familiarity with Singapore roads and excellent knowledge of GPS