Total 5 job vacancies by Altitude Orange Grove Pte. Ltd.

Sales

• Actively solicit and generate new accounts as directed by the Director of Sales & Marketing through telephone prospecting, outside sales calls, site inspections and written communications
• Achieve daily & monthly targeted number of sales activities with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Research & prepare monthly lists of key accounts to target utilizing business analytic tools such as Agency 360
• Plan & conduct site inspections to qualified potential accounts
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize groups & wholesale revenue
• Attend key client events & FAM trips as planned

Administration

• Be conversant about Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation
• Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate.
• Review in-house guest & arrivals list to flag specific VIP clients & corporate guests
• Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner
• Prepare sales reports, proposals, agreements and presentations as required by Sales and Business Development team
• Maintain and conduct prompt update of clients and agents’ database utilizing Envision, CRM system & Opera
• Assist with distribution of sales and events proposal, contracts and agreements
• Raise purchase orders on Birchstreet as required for Sales collateral & corporate merchandise & corporate merchandise
• Attend training sessions and meetings as and when required

Customer Service

• Close communications with clients to maintain a high level of hotel’s exposure
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management)
• Plan & Host “WOW” site inspections & FAM trips to deliver the brand promise always providing exceptional customer service
• Provide positive and constructive feedback as necessary to the respective departments

Financial

• Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities
• Support account development planning function to maximum revenue short & long term
• Support the preparation of weekly yield meeting content and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics

Operational & Other Duties

• Manage and plan all group/event logistics in liaison with the reservations and front office team
• Develop and maintain positive and productive working relationships with other colleagues and departments
• Identify and communicate ideas, customer expectations from assigned segments and territory
• To be aware of community, business, political and social factors that may affect the hotel’s financial performance
• Effectively communicate guiding principles and core values to all levels of associates.
• Direct subordinates to ensure productivity meets standards given in accordance with Hyatt Ways of working
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system
• To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• To support and uphold Hyatt's and The Standard’s Corporate Mission and Values in all interactions
• Any other duties as assigned by your supervisor

Qualifications, Knowledge and Skills:

• A minimum of 2 years' experience in a similar capacity with proven track record in a 5-star/lifestyle hotel
• Diploma, Advanced/Higher/GraduateDiploma/Bachelor’s degree in tourism, hospitality, or related field
• Excellent verbal, reading and written communication skills
• Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
• Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
• A track record in achieving and exceeding sales targets
• A team player and builder
• A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen
• Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and colleagues

Sales

• Actively solicit and generate new accounts as directed by the Director of Sales & Marketing through telephone prospecting, outside sales calls, site inspections and written communications
• Achieve daily & monthly targeted number of sales activities with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Research & prepare monthly lists of key accounts to target utilizing business analytic tools such as Agency 360
• Plan & conduct site inspections to qualified potential accounts
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize groups & wholesale revenue
• Attend key client events & FAM trips as planned

Administration

• Be conversant about Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation
• Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate.
• Review in-house guest & arrivals list to flag specific VIP clients & corporate guests
• Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner
• Prepare sales reports, proposals, agreements and presentations as required by Sales and Business Development team
• Maintain and conduct prompt update of clients and agents’ database utilizing Envision, CRM system & Opera
• Assist with distribution of sales and events proposal, contracts and agreements
• Raise purchase orders on Birchstreet as required for Sales collateral & corporate merchandise & corporate merchandise
• Attend training sessions and meetings as and when required

Customer Service

• Close communications with clients to maintain a high level of hotel’s exposure
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management)
• Plan & Host “WOW” site inspections & FAM trips to deliver the brand promise always providing exceptional customer service
• Provide positive and constructive feedback as necessary to the respective departments

Financial

• Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities
• Support account development planning function to maximum revenue short & long term
• Support the preparation of weekly yield meeting content and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics

Operational & Other Duties

• Manage and plan all group/event logistics in liaison with the reservations and front office team
• Develop and maintain positive and productive working relationships with other colleagues and departments
• Identify and communicate ideas, customer expectations from assigned segments and territory
• To be aware of community, business, political and social factors that may affect the hotel’s financial performance
• Effectively communicate guiding principles and core values to all levels of associates.
• Direct subordinates to ensure productivity meets standards given in accordance with Hyatt Ways of working
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system
• To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• To support and uphold Hyatt's and The Standard’s Corporate Mission and Values in all interactions
• Any other duties as assigned by your supervisor

Qualifications, Knowledge and Skills:

• A minimum of 2 years' experience ina similar capacity with proven track record in a 5-star/lifestyle hotel
• Diploma, Advanced/Higher/GraduateDiploma/Bachelor’s degree in tourism, hospitality, or related field
• Excellent verbal, reading and written communication skills
• Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
• Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
• A track record in achieving and exceeding sales targets
• A team player and builder
• A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen
• Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and colleagues

We’re looking for a detail-driven Housekeeping Manager to lead operations and deliver exceptional standards across guest rooms and public spaces.

What You’ll Do

• Oversee daily housekeeping operations across rooms, public areas, and back-of-house

• Maintain high standards of cleanliness, presentation, and maintenance through regular inspections

• Manage deep cleaning programmes and coordinate closely with Engineering

• Lead outsourced services (laundry, public areas, pest control) and ensure service quality

• Partner with Front Office to optimise room readiness and turnaround times

• Align operations with occupancy forecasts and guest flow

What You’ll Own

• Departmental budgets including labour, supplies, and outsourced services

• Inventory management for linen, uniforms, and cleaning materials

• Team leadership, training, scheduling, and productivity

• Guest feedback handling and service recovery related to housekeeping

• Compliance with hygiene, safety, and sustainability standards

What We’re Looking For

• 5–7 years of housekeeping experience, with 2–3 years in a leadership role

• Strong operational, organisational, and problem-solving skills

• Confident in managing teams, vendors, and cross-department collaboration

• Financially savvy with cost control experience

• Thrives in a fast-paced, dynamic hotel environment

Join us and help shape a clean, seamless, and memorable guest experience.

Leadership Responsibilities:

• Oversee a designated section of the kitchen, such as grill, sauté, or cold station, ensuring that all dishes are prepared according to recipes and standards.

• Work closely with other members of the culinary team to ensure smooth coordination and communication across all kitchen operations.

• Provide support during busy periods by multitasking and prioritizing tasks effectively and efficiently.

• Actively share and suggest creative recipes to the Executive Chef to encourage creativity.

Food Preparation & Cooking:

• Ensure food standards, preparation, presentation, temperature and cooking techniques are maintained at the highest level and enforce policies and procedures in the kitchen.

• Ensure the quality and consistency of food items by adhering to established standards.

• Follow proper food handling and sanitation procedures to maintain a clean and safe kitchen environment.

Inventory Management:

• Monitor food stock levels and communicate with management to ensure timely replenishment as needed to avoid shortages or overstocking.

Food Hygiene & Maintenance:

• Adhere to all health and safety regulations and guidelines.

• Ensure personal cleanliness.

• Maintain equipment in good working condition and report any issues to management.

• Participate in daily cleaning tasks, including deep cleaning of equipment, surfaces, and storage areas, to maintain a sanitary kitchen environment.

• Report any health or safety hazards, incidents and injuries to your Supervisor on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.

 Other Responsibilities

• Be well versed in the hotel’s fire and life safety emergency procedures.

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Participate in training sessions and workshops provided by the Hotel to enhance culinary skills and knowledge.

• Interact with guests in a friendly and professional manner, taking special requests or dietary restrictions into consideration when preparing dishes.

• Address any issues or discrepancies that may arise during service, such as equipment malfunctions, ingredient shortages, or guests’ complaint, with efficiency and professionalism.

• Stay informed about current culinary trends, techniques, and ingredients.

• Any other duties as assigned by your supervisor.
  

Job Requirements

• Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate, or equivalent

• Minimum 3 years of working experience in the same capacity

• Good team player and team builder

Duties & Responsibilities:

• Report to the Chief Engineer for the general maintenance of all buildings, mechanical and electrical plant rooms in the Hotel.

• Oversee and carry out preventive maintenance, repairs, and servicing, whether conducted by contractors or in-house technicians.

• Maintain inventory and ensure proper housekeeping of building maintenance tools, equipment, and machinery.

• Monitor utility meters such as water and electricity meters readings.

• Attend to all M&E matters including power failures, faulty light fittings, breakdowns of air-conditioning systems, plumbing defects, etc.

• Perform duties as a Duty Engineer and respond to service calls/job orders from guests and other departments.

• Attend to all maintenance requests from other departments.

• Provide technical assistance to other departments for major events or VIP visits as assigned by the General Manager, Rooms Division Manager or Chief Engineer.

• Serve as an active member of the hotel emergency response team.

• Follow all company safety and security policies and procedures. 

Requirements:

• 3 to 5 years of experience in a relevant field preferred.

• Passionate, energetic, and self-motivated individual capable of delivering exceptional performance.

• Strong interpersonal and communication skills.

• Ability to work well in teams and demonstrate excellent leadership.

• Willingness to take on new challenges.

• Able to work shifts.

• Diploma or Certificate in Building Services, Mechanical, Electrical, or Marine Engineering.

• Motivated and a self-starter.