Total 2 job vacancies by Alpha Ess International Pte. Ltd.

Alpha ESS is a global energy storage solution provider with operations in more than 100 countries. With rapid growth in Southeast Asia, we are expanding our Malaysia market and looking for a Senior Business Development Manager to develop business opportunities in the energy storage sector.

This role will focus on commercial & industrial (C&I) energy storage projects, partnerships with solar EPC companies, and business expansion in Malaysia.

Key Responsibilities:

Business Development

Identify and develop new business opportunities for energy storage solutions in Malaysia.

Build relationships with solar EPC companies, renewable energy developers, and industrial customers.

Develop and manage a pipeline of potential C&I energy storage projects.

Customer & Partner Engagement

Establish partnerships with solar installers, EPC contractors, and energy service providers.

Support partners in integrating energy storage with solar PV systems.

Maintain strong relationships with key accounts and strategic partners.

Project Development

Support project discussions including technical concept, commercial proposals, and pricing negotiations.

Work with internal engineering teams to deliver suitable solutions for customers.

Market Intelligence

Monitor market trends, competitor activities, and regulatory developments in Malaysia’s renewable energy sector.

Provide insights to management regarding market opportunities and customer needs.

Requirements:

5–8 years of experience in business development, sales, or project development in:

Solar / Renewable energy/ Energy storage/ Electrical or power equipment industry;

Able to travel to Malaysia frequently;

Good Communication and troubleshooting skills;

Proficient in English, Mandarin and Bahasa to liaise with the stakeholders.

Job functions:

Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction with products and services.

Job descriptions:

1. Handling global customer complaint import/export, as a direct window for communication with customers, including inquiries about products or services, support requests, or complaint handling.

2. Provide customers with required product or service information, including price, specifications, usage, etc. Help customers solve problems encountered when using products or services. If they cannot be solved directly, they need to be transferred to the corresponding technical support or other departments.

3. Record every interaction with a customer in the system, including the customer’s questions, solutions provided, and follow-up.

4. Follow the service procedures and standards set by the company to ensure service quality. Continuously participate in training to improve personal skills, learn information about new products or services, and ensure that accurate information and high-quality services can be provided.

Requirements:

• At least advanced/higher/graduate diploma, Bachelor’s Degree in any equivalent

• More than 2 years of relevant work experience in customer services will be priority;

• Be proficient in English listening, speaking, reading and writing skills, and ability to speak English fluently.

• Strong communication, patients and excellent troubleshooting skills abilities

• Have a strong sense of responsibility and work enthusiasm, and be able to bear a certain amount of work pressure.

• Fresh graduates with strong communication skills, resilience and patients, and a passion for customer service are also welcome to apply. We provide comprehensive training in both professional knowledge and skills.