Total 9 job vacancies by Agency For Integrated Care Pte. Ltd.

You will handle outreach engagement, volunteer management and stakeholder management to sense needs of seniors and support them on their ageing needs. By working collaboratively with volunteers and various agencies and community partners, you will identify, analyse and render support for seniors to age in place through care coordination and referrals. 

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs) 
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same, and consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards are met and execute operation validation as required and ensure engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met
   

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards
   

Care Coordination and Community Engagement 

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners to identify opportunities for collaboration that are in line with divisional work-plan, and support local community pilots and community partners in the implementation of the AAC Centre model/other initiatives

Job Requirements

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too
• Passion in communication or outreach on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required

As part of the Sector Landscape Review Programme Office team, you will play a pivotal role to review and co-drive the planning of the community care sector together with Ministry of Health (MOH) and the Sector, and develop/shape strategies to achieve AIC’s objectives for the aging population.

• Lead the work with MOH and relevant stakeholders to develop and implement plans as well as build partnerships within Community Care Sector to achieve coordinated care for the seniors and anchor care within the community. This includes the funding design and how to create incentives that drive desired behaviours/outcomes, and to develop evaluation plan.
• Drive the transformation of sector which includes the planning and conceptualisation of the future Community Care Sector
• Establish and manage team and partnerships with relevant stakeholders for data collection, tracking and analysis to recommend initiatives/measures to support the needs and development of the Community Care Sector
• Contribute to the overall planning and development of the key workstreams under the Programme Office, and to ensure alignment with policy objectives
• Support secretariat duties for key meeting platforms
   

Job Requirements

• A recognised degree with at least 8 years of relevant experience, preferably with prior experience in strategy/policy development and/or community care sector, or familiar with national healthcare/long-term care related policies. 
• Strong analytical skills and attention to detail, with effective interpersonal, stakeholder management, and written communication abilities
• Able to work well independently and collaboratively in a team setting
• Proactive, self-motivated, and adaptable to fast-paced, dynamic environments; capable of managing multiple projects concurrently
• Comfortable with ambiguity and demonstrates flexibility in navigating evolving situations
• Good working knowledge of project and programme management, including data reporting and analysis

Join our dynamic Site Planning and Management team where you will play a pivotal role in shaping the future of community care facilities for seniors!

The job scope includes

• Develop comprehensive plans to strategically locate community care facilities across the island, and creatively utilising innovative space solutions to address land scarcity, ensuring optimal accessibility and service delivery for our senior population.
• Conduct comprehensive site assessments to determine the suitability of locations for community care facilities.
• Analyse demographic data and community needs to inform the planning and assessment decisions.
• Collaborate with diverse stakeholders to co-design and co-develop functional community care facilities that enhance the delivery of care services for the seniors.
• Assist in drafting compelling papers, reports, presentations to secure approvals from management and the Ministry.
• Take charge of developing and managing budgets, key project milestones, and implementation plans to ensure timely delivery of community care facilities.

Job Requirements:

• Bachelor’s degree in a relevant field (e.g., urban planning, public administration, business administration, facility management, etc.).
• Proven experience in site planning and management, policy operationalisation, and project management, preferably within community care services or the public sector.
• Strong analytical abilities with proficiency in paper writing and making data-driven decisions.
• Excellent communication, interpersonal, and stakeholder management skills to effectively collaborate with diverse stakeholders.
• Ability to work independently in a fast-paced environment, demonstrating flexibility and resilience in adapting to dynamic changes.
• Strong project management skills to ensure successful execution of initiatives.

You will drive strategic initiatives through the Community Silver Trust (CST), assisting eligible community care organisations optimise their donations. By collaborating closely with partners, you will guide the effective use of matched funds to enhance services, build capabilities, and address emerging healthcare challenges in alignment with national priorities for seniors and the broader population. 

• Evaluate funding proposals and and guide eligible community care organisations in developing strategic initiatives that maximise their matched funding opportunities.
• Monitor project implementation and outcomes, ensuring alignment with funding guidelines while supporting partners to enhance service impact.
• Work with community care partners to identify service enhancement opportunities and develop proposals that address emerging needs.
• Analyse sector trends and project outcomes to improve grant effectiveness and support evidence-based decision making.
• Maintain accurate documentation and coordinate with stakeholders including MOH, MSF and SGEnable for seamless grant administration and post-pilot scaling/ mainstreaming.
   

Job Requirements:

• A degree, with disciplines in Healthcare Management, Public Policy or Social Sciences preferred. Experience in community care sector would be advantageous.
• Excellent analytical and strategic thinking capabilities, with strong problem-solving abilities.
• Self-driven with ability to anticipate challenges and develop preventive solutions.
• Demonstrate adaptability and resilience when managing change and ambiguity.
• Strong interpersonal and communication skills to build collaborative relationships with diverse stakeholders.
• Takes initiative in improving processes while maintaining meticulous attention to details.
• Proficient in data analytics and Microsoft Office suite, particularly Excel.
• Good command of written and spoken English.
• Candidates who are new in the workforce are welcome to apply.

As Senior Executive, Partners Development and Account Management, you will be part of a team that is working to build an integrated and resilient care ecosystem that enables and empowers seniors to age in place.  You will support the operationalisation of projects and initiatives that will help promote collaboration and partnerships amongst different stakeholders in the community care sector that will work together to support our seniors. You will also develop enablers and resources to equip and support AIC’s Account Managers to better engage community care providers and other non-care partners towards achieving AIC’s goals and outcomes. 

• Develop, implement, monitor and review enablers that will enable building of strong collaboration and partnerships in the community care sector
• Identify best-practices, plan and organise engagement sessions, and cross sharing and learnings platforms with providers
• Distill and synthesize the learnings and experience of ongoing partnerships through regular engagements to enable the improvement of existing resources; and development of new enablers.
• Develop, review and maintain Account Management enablers and resources
• Conduct onboarding and induction programmes for Account Managers
• Plan and organise sharing and learning platforms for Account Managers
• Curate, plan and organise trainings and workshops to upskill Account Managers

Job Requirement

• Recognised degree in any discipline with 2 years of work experience
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong administrative skills
• Demonstrate strong communications skills and attention to details
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Candidates who are new in the workforce are welcome to apply

As an Assistant Manager/ Senior Executive, you will be part of the team in supporting the development and implementation of Advanced Care Planning and the Palliative Care sector in Singapore:

• Work with policy makers, community stakeholders, including service providers and hospitals to drive the development and implementation of the ACP programme; development and implementation of the National Strategy for Palliative Care including involvement in palliative care related pilot programmes, service models and funding policies that support, management of capability and capacity and enablers in the ecosystem. 

• Undertake other tasks as necessary to contribute to Division's objectives in sector development, capability building and outreach (e.g. conducting literature research, data analysis, etc.)

Job Requirements:

• Degree or equivalent in any field with at least 3 years of working experience in service planning and development in the healthcare or social care industry
• Experience in planning, project management in the public sector would be advantageous
• Experience in IT project management would be advantageous
• Systems thinking, resourceful
• Excellent written and persuasive communication skills
• Strong engagement and stakeholder management skills
• Strong analytical capabilities, coupled with basic skills in data analysis and statistics
• Strong at conceptualising ideas, coupled with a practical sense of what works in a complex environment and implement projects
• Candidates who are new in the workforce are welcome to apply

As an Account Manager, you will build strong relationships and trust with our sector partners,  Partners’ capabilities, deepen their impact and facilitate strategic alignment with MOH and AIC.

• Analyse and review consolidated performance data from all Active Ageing Centres (AACs) to evaluate outcomes, identify trends, and manage transitions from programme changes, and ensure timely resolution of related appeals with proper approval framework and data governance
• Assist in developing and customising comprehensive performance reports for senior leadership and stakeholders, to facilitate sector engagements and programme review for improvements
• Collaborate closely with stakeholders to refine and enhance reporting templates in line with programme changes and translate these requirements into IT system specifications including participating in User Acceptance Testing (UAT)
• Engage with service providers to gather insights and best practices, supporting policy formulation and programme development
• Assist in the integration and streamlining of diverse data sources to support monitoring and process development, enhancing the accuracy and efficiency of programme reporting and development
• Assist in the AAC audit implementation by coordinating with providers for audit readiness, handling post-audit follow-ups, providing periodic reporting to stakeholders, improving processes, and sharing learnings with sector to drive continuous improvement
   

Job Requirements

• Degree in any discipline
• Minimum 5 years of relevant healthcare or community care experience, preferably in stakeholder engagement, and project management
• Competency in statistics and MS Office applications
• Possess excellent communication, interpersonal skills & ability to work with diverse groups of stakeholders
• Has strong written communication and analytical skills
• Has a pleasant personality and passion in engaging and supporting Partners in the Community Care Sector to succeed

To ensure clients’ enquiries, escalations and appeals for the long-term care schemes are responded and managed in a timely and client-centric manner

• Handle enquiries and coordinate with stakeholders to look into clients or caregivers requests and feedback to achieve closure on issues raised
• Process appeals and back payments accurately
• Maintain a 100% accuracy in administrative functions and generate letter reports within the time frame given
• Ensure clients’ requests for updates are captured in the system, particularly adding care-of addresses and opt-out from long term care schemes.
• Ad hoc projects which may be assigned by supervisor

Job Requirements

• Degree in any discipline with 1 year of experience in customer service or Diploma with 5 years of relevant experience
• Good analytical, writing and interpersonal communication skills
• Excellent customer service and interpersonal skills
• Meticulous and inquisitive attitude with strong follow-up skills
• Team player with high level of initiative and able to work independently and under pressure.
• Proficiency in Microsoft Office

You will handle outreach engagement, volunteer management and stakeholder management to sense needs of seniors and support them on their ageing needs. By working collaboratively with volunteers and various agencies and community partners, you will identify, analyse and render support for seniors to age in place through care coordination and referrals. 

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs) 
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same, and consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards are met and execute operation validation as required and ensure engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met
   

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards
   

Care Coordination and Community Engagement 

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners to identify opportunities for collaboration that are in line with divisional work-plan, and support local community pilots and community partners in the implementation of the AAC Centre model/other initiatives

Job Requirements

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too
• Passion in communication or outreach on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required