Job Summary
Oversee daily condominium operations, manage vendors and staff, ensure compliance with regulations, handle resident relations, and coordinate meetings and budgets to maintain a safe, well-maintained living environment.
Responsibilities
- Oversee daily operations and maintenance of the condominium to ensure smooth functioning and resident satisfaction
- Manage service providers, contractors, and vendors for maintenance, security, landscaping, cleaning, pest control, and other services to ensure quality and timely delivery
- Conduct regular estate inspections to identify and address maintenance issues and areas for improvement
- Handle residents' feedback, complaints, and enquiries professionally to maintain positive community relations
- Administer contracts and service agreements, monitor vendor performance, and ensure compliance with agreed terms
- Prepare and manage the annual budget, monitor expenditure, and review quotations to recommend procurement decisions
- Organize and attend Council Meetings, Annual General Meetings (AGMs), and Extraordinary General Meetings (EGMs) to facilitate governance and communication
- Prepare management reports, meeting papers, minutes, and correspondence to support transparent operations
- Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory requirements to uphold legal standards
- Coordinate insurance renewals, statutory inspections, and regulatory submissions to maintain operational compliance
- Supervise site staff including Property Officers, Building Executives, Technicians, and Administrative personnel to ensure effective team performance
- Manage renovation applications, work permits, and residents' requests to facilitate orderly property modifications
- Respond to emergency situations and coordinate rectification works to minimize disruption and maintain safety
Required competencies and certifications
- Knowledge of MCST operations and BMSMA regulations
- Budgeting and financial management skills applied to condominium operations
- Contract and vendor management skills to oversee service delivery and compliance
- Customer service and stakeholder management skills to handle resident relations and enquiries
- Leadership and team management skills to supervise site staff effectively
- Report writing and meeting management skills to prepare accurate documentation and facilitate meetings
