Total 2 job vacancies by Acloud Pte. Ltd.

Role Summary

We are seeking a detail-oriented and proactive HR Operations professional to manage core HR functions across Singapore, Malaysia, and Vietnam. This role is accountable for driving employee engagement and welfare initiatives, ensuring accurate and timely payroll processing for SG and MY, shaping and maintaining HR policies, and overseeing the performance review and OTI (On-Target Incentive) cycles. The ideal candidate combines strong operational rigor with the ability to think critically about people processes and follow through to completion.

Key Responsibilities

1. Employee Engagement & Welfare (SG/MY/VN)

• Design and roll out engagement programs and welfare initiatives across all three markets, accounting for local cultural and regulatory nuances
• Plan and coordinate engagement activities, town halls, and recognition programs
• Monitor engagement metrics (e.g. eNPS, pulse surveys) and propose action plans based on findings
• Act as a point of contact for employee welfare concerns, escalating and resolving issues appropriately
• Partner with local HR/business stakeholders in MY and VN to ensure consistent engagement standards

2. Payroll Processing (SG & MY)

• End-to-end monthly payroll processing for Singapore and Malaysia entities, ensuring accuracy and timeliness
• Ensure compliance with statutory requirements (CPF, IR8A/IR21, EPF, SOCSO, EIS, PCB, etc.)
• Liaise with finance, vendors, and government bodies on payroll-related matters
• Manage payroll queries, reconciliations, and variance checks
• Maintain proper documentation and audit trails for all payroll transactions

3. Policy Setting

• Develop, review, and update HR policies and SOPs in line with employment law and business needs across SG/MY/VN
• Ensure policies are clearly documented, communicated, and consistently applied
• Benchmark policies against market practice and recommend improvements
• Support implementation and change management when new policies are introduced

4. Performance Review & OTI Oversight

• Own the end-to-end performance review cycle — timeline planning, system/template setup, manager communications, and consolidation of results
• Administer the OTI framework, including calculation logic, tracking, and payout coordination
• Partner with department heads to ensure fair, timely, and well-documented performance evaluations
• Maintain performance and incentive records, and generate reports/insights for leadership

Candidate Profile

• Detailed and Organized — meticulous with data, documentation, and deadlines; able to manage multiple concurrent HR cycles (payroll, reviews, policy) without dropping details
• Good Follow-Up — proactively tracks open items to closure; doesn't let issues or pending approvals stall
• Proactive — anticipates problems and process gaps before they escalate; brings solutions, not just issues
• Ownership — takes full accountability for outcomes across markets, even amid ambiguity or shifting priorities

• Strong Thought Process — able to reason through policy and process decisions logically, weighing compliance, business impact, and employee experience

  Requirements

• Diploma/Degree in Human Resources, Business Administration, or related field
• 3–5 years of HR operations experience, with hands-on payroll exposure (SG mandatory; MY preferred)
• Working knowledge of Singapore Employment Act, CPF regulations, and IR21/IR8A processes; familiarity with Malaysian employment law is a plus
• Experience managing performance review cycles and incentive/bonus schemes
• Regional HR exposure (SG/MY/VN) preferred
• Proficient in Excel/Google Sheets; experience with HRIS or payroll systems is an advantage
• Strong written and verbal communication skills; able to engage stakeholders across different markets and seniority levels

Description

Responsible for leading and delivering Microsoft cloud solutions end-to-end across identity, endpoint, security, and Modern Work workloads. This role operates in customer-facing consulting environments — owning technical delivery from assessment through to handover — and is expected to produce structured, audit-ready deliverables while driving adoption and operational readiness for enterprise clients. The role also supports Microsoft Azure engagements on a project-dependent basis, where cloud infrastructure intersects with M365 workloads.

Requirements

1. Project Delivery (End-to-End)

•       Lead and deliver Microsoft cloud projects across assessment, design, implementation, migration (project-dependent), and handover.

•       Own project delivery quality: scope management, milestone execution, and customer sign-off.

•       Ensure all deliverables are produced to standard and on schedule.

2. Technical Workshops & Customer Engagement

•       Run technical workshops: discovery, requirements gathering, solution walkthroughs, and adoption readiness sessions.

•       Manage stakeholder communication throughout the project lifecycle.

•       Present technical trade-offs clearly to both technical and non-technical audiences.

3. Documentation & Deliverables

•       High-Level Design (HLD): Solution architecture, component overview, integration dependencies, security posture, and design decisions with rationale.

•       Low-Level Design (LLD): Detailed configuration specifications, policy definitions, step-by-step implementation sequences, rollback procedures, and environment-specific parameters.

•       Runbooks: Operational procedures, escalation paths, and day-2 support guidance.

•       Implementation Guides & Operational Handover Packs: Knowledge transfer checklists, admin onboarding, and steady-state operating procedures.

• Maintain structured, audit-ready project documentation across all engagements.

•       Support SOP creation and knowledge transfer to customer IT teams.

4. Core Solution Delivery — Microsoft Entra (Identity & Access)

•       Design and implement Conditional Access, MFA, and passwordless authentication.

•       Configure Named Locations and access controls aligned to customer risk profiles.

•       Deliver SSO integrations and application onboarding (SAML/OIDC).

5. Core Solution Delivery — Microsoft Intune (Endpoint Management)

•       Deploy MAM/MDM policies, app deployment, compliance and configuration baselines.

•       Implement Endpoint Security policies, device baselines, and operational reporting.

•       Advise on co-management considerations where applicable.

•       Onboarding of Endpoints (Windows, Mobile Devices)

6. Project-Dependent / Supporting Workloads

•       Support Microsoft 365 workload governance and hardening (Exchange Online, SharePoint, OneDrive, Teams).

•       Plan and support tenant-to-tenant migrations (Exchange, SharePoint/OneDrive, Teams) and endpoint profile migration.

•       Deliver Microsoft Defender for Endpoint onboarding, baseline hardening, and alert tuning.

•       Implement Microsoft Purview solutions: Sensitivity Labels, DLP, Information Lifecycle Management, and Insider Risk where applicable.

•       Conduct tenant security assessments across Secure Score, Conditional Access posture, and endpoint health.

•       Microsoft Azure (project-dependent): RBAC, networking concepts, logging/monitoring integrations, identity integrations.

7. Troubleshooting & Post-Go-Live Support

•       Troubleshoot complex identity and endpoint issues and deliver root-cause fixes (enrollment failures, access blocks, policy conflicts).

•       Provide post-go-live hypercare support: stabilisation, tuning, knowledge transfer, and operational readiness confirmation.

8. Travel

•       Regional travel across ASEAN markets as required for project delivery, workshops, or client engagement.

Must-Have

•       Microsoft Entra ID (Conditional Access, MFA, SSO/SAML/OIDC)

•       Microsoft Intune (MDM/MAM, compliance policies, device baselines)

•       End-to-end Microsoft cloud project delivery (consulting / SI / MSP / enterprise IT)

•       Customer-facing delivery: workshops, stakeholder management, technical presentations

•       HLD/LLD and technical documentation writing

•       PowerShell scripting for deployment and troubleshooting

•       Strong troubleshooting across identity / device / policy interactions

Good-to-Have

•       Microsoft certifications: SC-300, MD-102, MS-102, SC-400 or equivalent

•       Microsoft Defender for Endpoint, Microsoft Purview

•       Tenant-to-tenant migration experience

•       Microsoft Azure: RBAC, networking concepts, logging/monitoring integrations

•       Hybrid identity environments and migration readiness

•       Tooling ecosystem exposure (e.g. Patch My PC, AvePoint, Quest, ShareGate, BitTitan and any other tooling)