Role Summary
We are seeking a detail-oriented and proactive HR Operations professional to manage core HR functions across Singapore, Malaysia, and Vietnam. This role is accountable for driving employee engagement and welfare initiatives, ensuring accurate and timely payroll processing for SG and MY, shaping and maintaining HR policies, and overseeing the performance review and OTI (On-Target Incentive) cycles. The ideal candidate combines strong operational rigor with the ability to think critically about people processes and follow through to completion.
Key Responsibilities
1. Employee Engagement & Welfare (SG/MY/VN)
- Design and roll out engagement programs and welfare initiatives across all three markets, accounting for local cultural and regulatory nuances
- Plan and coordinate engagement activities, town halls, and recognition programs
- Monitor engagement metrics (e.g. eNPS, pulse surveys) and propose action plans based on findings
- Act as a point of contact for employee welfare concerns, escalating and resolving issues appropriately
- Partner with local HR/business stakeholders in MY and VN to ensure consistent engagement standards
2. Payroll Processing (SG & MY)
- End-to-end monthly payroll processing for Singapore and Malaysia entities, ensuring accuracy and timeliness
- Ensure compliance with statutory requirements (CPF, IR8A/IR21, EPF, SOCSO, EIS, PCB, etc.)
- Liaise with finance, vendors, and government bodies on payroll-related matters
- Manage payroll queries, reconciliations, and variance checks
- Maintain proper documentation and audit trails for all payroll transactions
3. Policy Setting
- Develop, review, and update HR policies and SOPs in line with employment law and business needs across SG/MY/VN
- Ensure policies are clearly documented, communicated, and consistently applied
- Benchmark policies against market practice and recommend improvements
- Support implementation and change management when new policies are introduced
4. Performance Review & OTI Oversight
- Own the end-to-end performance review cycle — timeline planning, system/template setup, manager communications, and consolidation of results
- Administer the OTI framework, including calculation logic, tracking, and payout coordination
- Partner with department heads to ensure fair, timely, and well-documented performance evaluations
- Maintain performance and incentive records, and generate reports/insights for leadership
Candidate Profile
- Detailed and Organized — meticulous with data, documentation, and deadlines; able to manage multiple concurrent HR cycles (payroll, reviews, policy) without dropping details
- Good Follow-Up — proactively tracks open items to closure; doesn't let issues or pending approvals stall
- Proactive — anticipates problems and process gaps before they escalate; brings solutions, not just issues
- Ownership — takes full accountability for outcomes across markets, even amid ambiguity or shifting priorities
Strong Thought Process — able to reason through policy and process decisions logically, weighing compliance, business impact, and employee experience
Requirements
- Diploma/Degree in Human Resources, Business Administration, or related field
- 3–5 years of HR operations experience, with hands-on payroll exposure (SG mandatory; MY preferred)
- Working knowledge of Singapore Employment Act, CPF regulations, and IR21/IR8A processes; familiarity with Malaysian employment law is a plus
- Experience managing performance review cycles and incentive/bonus schemes
- Regional HR exposure (SG/MY/VN) preferred
- Proficient in Excel/Google Sheets; experience with HRIS or payroll systems is an advantage
- Strong written and verbal communication skills; able to engage stakeholders across different markets and seniority levels
