THE ROLE
You keep things running: both customers and stock.
This role has two main parts:customer coordinator and inventory controller. You will be the first person our customers speak with after they send an enquiry. You will also make sure our warehouse records are correct, stock levels are right, and items move in and out properly.
No technical background needed, but you must be careful, organised, and genuinely good with people.
WHAT YOU'LL DO
Customer Service & CaseCoordination
• Be the first contact for new enquiries:call quickly, confirm details, answer questions, and record follow-ups in our system
• Schedule site surveys once customers confirm availability
• Manage the full customer journey:first contact → survey → quotation → deposit → installation → completion
• Follow up on pending cases on your own, make sure nothing is missed
• Communicate with dealer sales consultants (BMW, MINI, Lexus, Eurokars) about case status and charger collection requests
• Reserve stock for 3K-supplied chargers and point out items that need to be ordered
Inventory & Warehouse
• Review stock withdrawal requests from installation crews before items leave the warehouse
• Record goods received from suppliers or returned from dealers, and register EV charger serial numbers when they arrive
• Track charger collection from dealer parts departments and update records accordingly
• Monitor stock levels daily and alert the team when items are running low
• Keep inventory records tidy and accurate: withdrawals, receipts, and regular stock counts
General Office Administration
• Keep customer and case records accurate and up to date at all times
• Act on new enquiries and pending items raised by the team without needing reminders
• Follow our standard procedures (SOPs). Consistency and reliability are central to how we work
• Help with other office tasks as the team needs
WHO WE'RE LOOKING FOR
You are organised, good with people, and careful not to miss things.
Must have:
• Singapore Citizen or PR(CPF-eligible)
• Strong spoken and written English;Mandarin or other languages a bonus
• Confident and professional on the phone; you will call customers every day
• Strong attention to detail; you will manage dozens of active cases at different stages at the same time
• Comfortable learning office software and following structured digital workflows
• Able to work on your own with clear SOPs, and know when to raise issues to your manager
• Minimum 1–2 years in office admin, customer service, or operations
Good to have:
• Experience in automotive, construction, electrical, or logistics industries
• Background in inventory or stock management
• Experience coordinating appointments or scheduling across multiple parties
• Comfortable writing business emails (for example, to dealer parts departments)
HOW TO APPLY
Send your resume and a short covernote to [insert hiring email] with the subject line:
Office Admin (CS & Inventory)
In your cover note, briefly tellus:
• Your experience with customerfollow-up or case coordination
• Any inventory or warehouse adminbackground
• How comfortable you are with digital tools and office software
