Job Responsibilities:
Concierge Desk
- Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face
- Execute all the opening and closing procedures, desk duties and side duties
- Services include: bill payment and inquiry, handling of cash float, member endorsement, member advertisements, issuance of special passes, reservation and registration of events and dining, etc.
- Function as part of the operations staff to provide counter and administrative coverage for the daily operation
- Attend to all member queries, concerns, feedback and requests via phone and email
- Other related ad-hoc duties as specified by management.
Entrance
- Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration
- To manage the team and operations in the absence of the executives and managers
- Possess knowledge of all security and emergency procedures
Additional Duties (Executive)
- Support the managers in the execution and handling of tasks and side duties effectively.
- Support incoming associates and ensure that SOPs are adhered to.
- To manage the team and operations in the absence of the executives and managers
Job Requirements
- GCE ‘O’ level and above
- Work experience in customer service industry, e.g. clubs, F&B, retail, etc.
- Good interpersonal skills and ability to interact confidently with people of all levels.
- Ability to write and speak in English language.
- Good in administration, Microsoft Office, and computers
- Ability to handle challenging customers will be an advantage
- 5-day work week. Sunday and one weekday off
