Job Summary
Oversee and manage 6 or more outlets to drive operational efficiency, manpower planning, and sales performance. Lead staff training, policy development, and operational projects to support sustainable growth and high-quality service in a fast-paced F&B environment.
Responsibilities
- Manage operational and manpower planning for 6 or more assigned outlets to ensure smooth daily operations.
- Deliver intensive operational training at designated outlets within set timelines to ensure staff competence and adherence to SOPs.
- Collaborate with management to establish and improve operating policies, systems, and processes supporting organizational growth.
- Monitor and analyze sales performance of assigned outlets to identify opportunities for improvement.
- Participate in monthly operations meetings to address and resolve operational challenges for sustainable growth.
- Regularly review and update Standard Operating Procedures (SOPs) to enhance process efficiency.
- Support recruitment efforts for outlet employees to build capable teams.
- Conduct regular outlet examinations and training sessions to develop staff skills and prepare them for promotion.
- Investigate customer complaints related to service and product quality to ensure customer satisfaction.
- Evaluate performance of Store Managers and outlet employees, providing corrective actions to improve outcomes.
- Monitor and manage outlet expenses and inventory usage to optimize cost control.
- Develop, motivate, and retain subordinates, focusing on high performers to achieve quality and productivity targets.
- Lead operational projects including new product testing, supplier/vendor management, inventory management, and POS training to support business development.
- Perform related duties and tasks as required to support outlet operations.
Preferred competencies and qualifications
- Preferably 4 years of management experience in the Beverages or F&B industry.
- Demonstrated passion for working in the F&B industry and understanding of operational processes.
- Ability to work weekends and public holidays within a 6-day work week.
- Adaptability to fast-paced environments, resilience to change, and openness to new challenges.
- Capability to work independently and collaboratively within teams.
- Strong service orientation and effective time management skills to handle multiple projects simultaneously.
- Excellent interpersonal and communication skills to engage with employees at all levels.
